As highlighted by Bartels in the book's Preface, one clear and
common theme animates the vision of the
twenty-first-century grid: Information. Hence, the smart grid
is often used as the term for the twenty-first-century grid.
Over the past two decades, we've seen almost every industry
change radically. From package delivery, to consumer
banking, to retail sales, to airline travel, all have seen
substantial changes in their infrastructure—the way they
deliver services, the way they interact and engage consumers,
and the way they conduct business. The changes in these
industries rely not just on more information, but on better
information—more accurate, more timely, and two-way
communication that allows the “system operator” at the
enterprise level to plan, design, and operate faster, smarter,
and more efficiently. The end result is improved services,
more convenience, lower costs, and happier customers.
Customers’ engagement with the service provider—whether it
is the bank, the airline, the shipping company, the online
retailer—frequently results in improved relationships that are
win-win. The result is a stronger, more productive, and more
robust economy. Despite the occasional misuse of
information, whether intentional or inadvertent, the basic
underlying changes have been a driving force fueling
economic growth and prosperity.
The same principles apply to the electric power sector. With
better information comes the opportunity for rapid innovation
in utility operations. As described in other chapters of this
volume, utilities can plan future requirements much more
accurately, can design the system more efficiently and with
closer tolerances, and can operate it in entirely new and more
efficient ways. It also enables the option of empowering
consumers by providing information on when and how they
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