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• Îñîáëèâîñò³ ä³ëîâîãî ñï³ëêóâàííÿ ³ç çàðóá³æíèìè ïàðòíå-
ðàìè çàëåæàòü òàêîæ â³ä ôîðìè ñï³ëêóâàííÿ: óñíî¿ ÷è
ïèñüìîâî¿. Ïðè öüîìó òðåáà âðàõîâóâàòè îáèäâà òèïè îñîá-
ëèâîñòåé: çàãàëüíîêóëüòóðí³ òà çóìîâëåí³ ôîðìîþ ñï³ëêó-
âàííÿ.
• Âèçíà÷àþ÷èñü ç îñîáëèâîñòÿìè ä³ëîâîãî ñï³ëêóâàííÿ, íåîá-
õ³äíî âðàõîâóâàòè ÿê ðåêîìåíäàö³¿ â³ò÷èçíÿíèõ åêñïåðò³â,
òàê ³ ïîðàäè çàðóá³æíèõ ôàõ³âö³â.
ÏÈÒÀÍÍß ÄËß ÎÁÃÎÂÎÐÅÍÍß
1. Ó ÷îìó ñóòí³ñòü îñíîâíèõ åòè÷íèõ îñíîâ ä³ëîâîãî ñï³ëêóâàí-
íÿ?
2. ßêèìè ïðèíöèïàìè òðåáà êåðóâàòèñü, ùîá óðàõóâàòè îñîáëè-
âîñò³ ä³ëîâîãî ñï³ëêóâàííÿ â ïåâí³é êðà¿í³?
3. Ó ÷îìó ïîëÿãàþòü îñîáëèâîñò³ óñíîãî ä³ëîâîãî ñï³ëêóâàííÿ ç
³íîçåìöÿìè â³äïîâ³äíî äî âèìîã åòèêè òà åòèêåòó?
4. Ó ÷îìó îñîáëèâîñò³ ïèñüìîâîãî ä³ëîâîãî ñï³ëêóâàííÿ ç ³íîçåì-
öÿìè â³äïîâ³äíî äî âèìîã åòèêè òà åòèêåòó?
ÒÅÌÀ ÑÅ̲ÍÀÐÑÜÊÎÃÎ ÇÀÍßÒÒß
Ñï³ëêóâàííÿ ç çàðóá³æíèìè ïàðòíåðàìè: ñï³ââ³äíîøåííÿ
çàãàëüíèõ ï³äõîä³â ³ ðåã³îíàëüíèõ îñîáëèâîñòåé
ÑÏÈÑÎÊ ÂÈÊÎÐÈÑÒÀÍί
ÒÀ ÐÅÊÎÌÅÍÄÎÂÀÍί ˲ÒÅÐÀÒÓÐÈ
1. Àëüáîâ À. Ñ. Ïèñüìî çàðóáåæíîìó ïàðòíåðó. Ë., 1991.
2. Âàø çàðóáåæíûé ïàðòíåð. Ïåðåïèñêà, äîêóìåíòàöèÿ, êîíòðàê-
òû. Ì., 1992.
3. Çàäîðîæíèé Å. Ì., Çàäîðîæíèé Ñ. ª. Ðîáîòà ñåêðåòàðÿ-ðåôå-
ðåíòà â ³íîçåìíèõ ³ ñï³ëüíèõ ô³ðìàõ. Ê., 1994.
4. Êàê ñòàòü ïðåóñïåâàþùèì áèçíåñìåíîì. Ýòèêà äåëîâûõ âçàèìî-
îòíîøåíèé è êóëüòóðû ïðåäïðèíèìàòåëüñòâà. Ì., 1991.
?
5. Êîóëòåð Ä. Êóëüòóðíûå ðàçëè÷èÿ è óïðàâëåíèå
//
Ïðîáëåìû
òåîðèè è ïðàêòèêè óïðàâëåíèÿ. Ì., 1997.
6. Êàðíåãè Ä. Êàê ïðèîáðåòàòü äðóçåé è îêàçûâàòü âëèÿíèå íà
ëþäåé. Ê., 1990.
7. Ëóêàøåâè÷ Ì. Ï., Àëüøåâñüêà ². Þ. Êàðºðà â áàíêó: øëÿõè
åôåêòèâíîãî óïðàâë³ííÿ. Ê., 1998.
8. Ìåñêîí Ì., Àëáåðò Ì., Õåäîóðè Ô. Îñíîâû ìåíåäæìåíòà.
Ì., 1998.
9. Îáîçîâ Í. Í. Ïñèõîëîãèÿ ìåæëè÷íîñòíûõ îòíîøåíèé. Ê.,
1990.
10. Ïëîòíèêîâ À. Â. Äåëîâàÿ ïåðåïèñêà ñ çàðóáåæíûìè ïàðòíåðà-
ìè. Ì., 1992.
11. Ðîìàíîâ Ì. Â. Ñïðàâî÷íèê ïî ýòèêåòó äëÿ áèçíåñìåíîâ, òóðè-
ñòîâ è îòïðàâëÿþùèõñÿ â ãîñòè çà ðóáåæ. Ê., 1992.
12. Ñëîâàðü ïî ýòèêå
/
Ïîä ðåä. È. Ñ. Êîíà. Ì. 1981.
13. Ñýëýêüþç ×. Ñåêðåòû çàêëþ÷åíèÿ ìåæäóíàðîäíûõ ñäåëîê.
Ì., 1993.
14. Óåäåðñïàí Ã. Èçÿùíîå èñêóññòâî âåäåíèÿ ìåæäóíàðîäíûõ ïå-
ðåãîâîðîâ
//
HR NEWS. 1993.
15. Ôèøåð Ð., Þðè Ó. Ïóòü ê ñîãëàñèþ, èëè ïåðåãîâîðû áåç ïîðà-
æåíèÿ. Ì., 1990.
16. Ù¸êèí Ã. Â. Âèçóàëüíàÿ ïñèõîäèàãíîñòèêà: ïîçíàíèå ëþäåé ïî
èõ âíåøíîñòè è ïîâåäåíèþ. Ê., 1995.
!
Ç̲ÑÒ
Âñòóï ............................................................................... 3
Ëåêö³ÿ 1. Ïðåäìåò ³ çàâäàííÿ êóðñó ..................................... 5
Ëåêö³ÿ 2. Ñï³ëêóâàííÿ ÿê íàóêîâî-ïðàêòè÷íà ïðîáëåìà ......... 19
Ëåêö³ÿ 3. Ìîðàëüí³ ïåðåäóìîâè ä³ëîâîãî ñï³ëêóâàííÿ ........... 31
Ëåêö³ÿ 4. Ïñèõîëîã³÷íà ïðèðîäà ñï³ëêóâàííÿ ......................... 44
Ëåêö³ÿ 5. Âçàºìîä³ÿ òà âçàºìîðîçóì³ííÿ â êîíòåêñò³
åòèêè òà êóëüòóðè ä³ëîâîãî ñï³ëêóâàííÿ ............... 55
Ëåêö³ÿ 6. Ìîðàëüíà êóëüòóðà ñï³ëêóâàííÿ
òà ñëóæáîâèé åòèêåò ............................................ 70
Ëåêö³ÿ 7. Äîá³ð ñïîñîá³â ä³ëîâîãî ñï³ëêóâàííÿ .................... 83
Ëåêö³ÿ 8. Âåðáàëüí³ çàñîáè ñï³ëêóâàííÿ
òà ìîâëåííºâèé åòèêåò.......................................... 100
Ëåêö³ÿ 9. Íåâåðáàëüí³ çàñîáè ñï³ëêóâàííÿ
òà êóëüòóðà ïîâåä³íêè .......................................... 113
Ëåêö³ÿ 10. ²íäèâ³äóàëüíà áåñ³äà ÿê ôîðìà ä³ëîâîãî
ñï³ëêóâàííÿ ........................................................ 126
Ëåêö³ÿ 11. Êîëåêòèâíå îáãîâîðåííÿ ä³ëîâèõ ïðîáëåì .............. 144
Ëåêö³ÿ 12. Åòè÷í³ òà ïñèõîëîã³÷í³ âèìîãè äî âèñòóïó
â àóäèòî𳿠......................................................... 162
Ëåêö³ÿ 13. Åòèêà òà åòèêåò ó ä³ëîâîìó ñï³ëêóâàíí³
ç ³íîçåìöÿìè ....................................................... 177
"
Íàâ÷àëüíå âèäàííÿ
×ìóò Òàìàðà Êóïð³ÿí³âíà
×àéêà Ãàëèíà Ëåîí³ä³âíà
Ëóêàøåâè÷ Ìèêîëà Ïàâëîâè÷
Îñå÷èíñüêà ²ðèíà Áîðèñ³âíà
ÅÒÈÊÀ IJËÎÂÎÃÎ ÑϲËÊÓÂÀÍÍß
Êóðñ ëåêö³é
2-ãå âèäàííÿ, ñòåðåîòèïíå
Educational edition
Chmut, Tamara K.
Chaika, Halyna L.
Lukashevych, Mykola P.
Osechynska, Iryna B.
BUSINESS COMMUNICATION ETHICS
A course of lectures
2nd edition, stereotype
³äïîâ³äàëüíèé ðåäàêòîð Ì. Â. Äðîçäåöüêà
Ðåäàêòîð Ë. Â. Ëîãâèíåíêî
Êîðåêòîð À. À. Òþòþííèê
Êîìïþòåðíå âåðñòàííÿ Í. Ñ. Ëîïà÷, Ã. Â. Ïîïîâè÷
Îôîðìëåííÿ îáêëàäèíêè Î. Â. Îâ÷èíí³êîâ
ϳäï. äî äðóêó 18.08.03. Ôîðìàò 60õ84
/
16
. Ïàï³ð ãàçåòíèé. Äðóê îôñåòíèé.
Óì. äðóê. àðê. 12,09. Îáë.-âèä. àðê. 12,2. Òèðàæ 8000 ïð. Çàì. ¹ 3-1048
̳æðåã³îíàëüíà Àêàäåì³ÿ óïðàâë³ííÿ ïåðñîíàëîì (ÌÀÓÏ)
252039 Êè¿â-39, âóë. Ôðîìåò³âñüêà, 2, ÌÀÓÏ
Ñâ³äîöòâî ïðî âíåñåííÿ äî Äåðæàâíîãî ðåºñòðó
ñóáºêò³â âèäàâíè÷î¿ ñïðàâè ÄÊ ¹ 8 â³ä 23.02.2000
ÄÏ Åêñïðåñ-Ïîë³ãðàô
04080 Êè¿â-80, âóë. Ôðóíçå, 47/2
Ñâ³äîöòâî ÄÊ ¹ 247 â³ä 16.11.2000
In the proposed course of lectures moral and psychological foundation of business
communication culture and its technique are examined. The notions of ethics, morality,
communication, moral and psychological culture of business communication are
developed. Ethic and psychological problems of business communication in our society
are analyzed, taking into consideration scientific and practical conclusions of both
home and foreign philosophers and psychologists, in particular those, on the side of
humanism ethics and humanism psychology. The ways of rising moral and psychological
culture of communication are elucidated.
Intended for students, lecturers and everybody, interested in problems of
management, business, psychology and law.