10.4.7 Troubleshooting
It is often difficult to pinpoint the exact cause (or causes) of product qualityproblems because of the
manypotential contributing sources. When anew set of rolls is installed, it almost always requires some
minor modification to correct the usually unforeseen problems caused by the roll design. After the rolls
havebeen modified by the supplier or the customer,itisassumed that the new rollset will be able to roll
acceptable qualityproducts.
The troubleshooting and trouble prevention details described in this section are based on the
assumption that the original roll forming problems were corrected by the supplier and that since then,
(especially in the last run), acceptable qualityproducts havebeen manufactured.
It is strongly recommended to keep afew pieces of these acceptable qualityproducts in storeand to
identify them properly for future reference. Products are rejected far too often with claims that qualityhas
deteriorated in the last few yearsorsince the last run. Properly stored samples can prove whether deterio-
ration really took placeorpossibly customers are demanding better qualityproducts now than before.
Roll wear usually creates deviation from the specified shape or bend radii gradually over along period
of time rather than suddenly from one run to the next. However,some of the problems and solutions
described in Table 10.5 are also applicable for testing new sets of rolls.
It is relatively easy to prove or disprove whether the problems are in fact caused by the material or not.
Always retain afew hundred feet (or meters) of material from acoil that yielded good-qualityproducts.
Mark the coil as “proof coil” for the specific product and storeitinaseparate placefor futurereference.
Whenever aproduct problem arises that cannot be eliminated by applying the usual remedies (checking
roll gaps, shaft straightness, etc.), get the “proof coil” from storage and, with the correct setup,run afew
pieces fromit. If the product made fromthe “proof coil” is acceptable, then the sourceofthe problemis
the material selected for the new job.Ifnoacceptable product can be made fromthe “proof coil,”then the
problem is caused by some other factors (equipment, tool setup,etc.). New“proof coil” can always be put
aside whenever the product qualityisgood. Te st runs with these “proof coils”can eliminate lots of
production delays, problems, and arguments.
There are still manyother sources that can contribute to productqualityproblems even if the tooling
is good and the material suitable. As aresult, it is frequently difficult to pinpoint the exact cause(s).
The troubleshooter mayface an additional challenge if all the facts are not available. For example, it is
frequently claimed that no changes havebeen made sincethe last successful run. However,some changes
may have nevertheless occurred, such as changes in material specification, supplier,equipment, tooling,
or operator.Suchchanges that do not appear significant to the operator,maintenancepersonnel, plant
manager,purchase agent, or the material supplier might contribute significantly to the problems.
Troubleshooting is like investigating acriminal case, wherefacts and information havetobegathered,
evaluated, and conclusions drawn.However,incontrast to the criminal investigation, in roll forming ,
unsolved cases are unacceptable. Causes of problems that mig ht elude most people mayappear very
obvious to an experienced troubleshooter but still there are times when even an “expert” is frustrated by
efforts to pinpoint the source of the problem.
Figure10.38 and Table 10.5 list several frequently observedproblems, their possible causes, and
the steps to be taken to find and eliminate the sources of the trouble. Again, the table is based on
the assumption that the rolls produced the right qualityproduct in the past and that they havenot been
damaged, recut, or replaced.
10.4.8 Trouble Prevention
Manyroll forming problems and associated production delays, costly expenses, and arguments can be
headed offbyproper trouble prevention planning.
10.4.8.1 Product Design, Drawings, Tolerances, and Specifications
The first step to prevent problems is to train the product designers. The next step is to review carefully all
the documents issued to the plant by aperson who is knowledgeable in the capacityand capabilityofthe
Equipment Installation, Roll Setup, Maintenance, and Troubleshooting 10-35