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p r ac t i c e s o f ne o l i b e r a l i s m
embedded. Here we find very clear and direct praxis: public-sector
reform programmes funded by the Bank and involving World Bank
technical assistance have been focused on introducing competi-
tion into public service provision (agentisation, the tendering of
services etc.; see World Bank 2000b), increasing transparency
(public expenditure reviews, information-management systems,
‘voice’ mechanisms, whistle-blowing procedures etc.), and increas-
ing public-service performance and efficiency by implementing
clearer and more ‘incentivised’ rewards (performance management/
review/appraisal, functional reviews, decompressed pay structures
etc.; see World Bank 1999, 2004).
Between them, the closely related rational-choice and NPM ap-
proaches provide the Bank with a theory of political action and po-
litical agency: they direct the Bank towards specific kinds of reform
and provide an argument about how political agencies will react
to it. Political agency is essentially individualised and motivated
by the balance of preferences, costs and benefits. Often, reforms
are executed through the shaping of incentives and cost–benefit
balances of an agent (an executing individual or department) by a
principal (a head of unit or a minister) (Klitgaard 1989).
The third theoretical source for Bank action might be broadly
termed institutionalism (Picciotto 1995; Klitgaard 1995; Harriss et
al. 1995). Deriving from Douglass North’s historical institutional-
ism, and appropriated by the World Bank through Joseph Stiglitz’s
research on transition economies (Stiglitz 1999), institutional-
ism brings the Bank’s attention to the state in a way that is not
simply concerned with minimising bureaucracy or introducing
market proxies to administration (World Bank 2002). In essence,
institutionalism focuses on the state as a market-complementing
institution, with properties that are not replaceable by or analo-
gous to the free market. In this vein, public-sector reform aims
to ‘provide the elements necessary for a well-functioning market
economy’ (World Bank 1994b: 13). States possess (or potentially
possess) specific properties of information management, stability,