Chapter 7 SAFETY IN EMERGENCY MEDICINE50
21. What does the expression geography is destiny mean in the ED?
It refers to the triage process in the ED, and the tendency to be treated according to where, or
in whose territory, the patient happens to be. Firstly, the triage system of EDs operates by
trying to place the right patient in the right room. Thus, eye complaints go to the eye room,
cardiac complaints into the cardiac room, and so on. Physicians and nurses tend to anchor on
where the patient is initially placed, which can be problematic and lead to error when the
presenting symptoms are misleading (e.g., a complaint of constipation might be a dissecting
abdominal aortic aneurysm). Thus, we need to maintain a state of willingness to undo
geographical cues. Secondly, it refers to the natural tendency of experts to see particular
problems within their own frame of reference. Often, the process of perception depends less
on what is before our eyes and more on what we expect to see. If one walks around with a
hammer, everything begins to look like a nail. Right-sided abdominal pain in a female may
look like appendicitis to the surgeon, renal colic to the urologist, pelvic inflammatory disease
to the gynecologist, and somatization to the psychiatrist. Thus, when we send patients down
particular paths, we may be committing them to particular destinies. Experts are best engaged
at the point at which the problem has become fairly well defined, and until it is, the ED
physician remains the best source of expertise. We should remember, too, that a consult is a
consult and not a transfer of care.
22. What proportion of failures in the ED are due to negligence?
Relatively low, probably less than 5%. It is virtually useless to label bad outcomes as being
the result of “bad apples.” Human activity characterizes virtually all aspects of ED function,
and whenever we see failure and its consequences it will usually have been mediated by
humans. Inevitably, physicians, nurses, technicians, and others will be the human vector by
which the failure makes its appearance. This association of humans with failure leads to a
natural tendency to blame people when failures occur. This tendency is referred to as
fundamental attribution error.
23. What is fundamental attribution error?
It’s a term used by psychologists to describe our tendency to attribute blame to people when
things go wrong. For example, if we see someone fall over we might characterize them as
careless, clumsy, or accident-prone (i.e., we attribute the witnessed event to a failing, to
dispositional qualities in that person). However, it might be the case that the person fell over
because the floor was slippery and they were on their way to urgently assist someone. In this
case, less visible, situational factors might have been more responsible for the outcome. This
doesn’t mean there are not people out there who are careless and clumsy, but rather we should
be more willing to consider situational factors when seeking explanations for why things go
wrong. Taking this to an extreme, some believe there should be no such term as error because,
ultimately, we might explain all outcomes by situational factors. This takes us close to causal
determinism and the so-called illusion of free will. Do we, in fact, enjoy any real control over
what we do? On a less philosophical note, it is not uncommon to hear some emergency care-
providers abnegating responsibility for poor quality of care by virtue of the system and
conditions under which they are obliged to work, and over which they have limited control.
24. Are psychiatric patients especially vulnerable to failure in the ED?
Yes, in fact, the earliest reports of failures in the ED related to the management of psychiatric
patients. Historically, we have failed to provide them with adequate medical clearance, we have
underestimated their concurrent physical illness, and we have made attribution errors. Some
studies have suggested the attitudes of ED personnel can actually increase the risk of suicide
in vulnerable patients. Part of the problem is that the psychiatric patient in the ED does not fit
the type of model patient that we like to see (see Table 7-1).
25. Do we make attribution errors in our perception of ourselves?
Yes. There is probably no one harder on physicians than physicians themselves. When we
perceive ourselves as having committed an error, our reaction is often inappropriate, being