Murray E. Jennex, Stefan Smolnik. Strategies for Knowledge Management Success: Exploring Organizational Efficacy

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размер 5.62 МБ
добавлен 23 августа 2011 г.

ISBN 978-1-60566-710-2 (ebook)
IGI Global, 2011. - 350p.

Organizations use KM (Knowledge Management), because it makes sense. KM, when done successfully, has an impact on the organization and its members. How do organizations define and measure success or its impact on the organization? Also, while knowing that KM improves an organization may be enough to encourage organizations to pursue a KM initiative, many organizations still need to quantitatively justify an investment in KM. Calculating Retu on Investment (ROI), is a popular approach, but how is this done?
This book is about how to implement successful KM initiatives.

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