354 11. Risk Capital
rescaling. At the time of writing, no standard scaling model for operational
risk losses was available. External loss data can be bought from commercial
operational risk databases, or be collected in data consortia. In a commer-
cial database, public information, mostly from the financial press, is collected
and analyzed. In a data consortium, a group of banks agrees to contribute
anonymized information on all operational loss events to a central collection
facility. This information is grouped and then reflected back to the participat-
ing banks for use in their internal risk models. The importance attached to
such external data in the risk models can be gauged from the fact that even
banks directly competing with each other jointly have set up such data con-
sortia. Without going into details, we add that there is no unique procedure
for blending the internal and external loss data. Hence, a certain element of
subjectivity is introduced in the model.
When performing scenario analysis, experts subjectively evaluate the fre-
quency of a certain scenario, and the losses associated, based on their business
experience and the knowledge of changes which have been introduced as a
reaction to past loss events. The scenarios may either be formulated by the
experts themselves, or be taken from a central scenario pool. Scenario analysis
is a suitable tool to address the all-important “low-frequency high-impact”
events which may have catastrophic consequences for a bank. In scenario
analysis, one deliberately relies on the subjective information provided by
the experts. The aim, though, is to derive almost objective information to be
fed into a risk model. There are several approaches to limit the subjectivity
of the estimates. One is to ask a group of experts, and to require consensus
in the answer. The other one is the Delphi method (named after the famous
greek oracle): Ask the same question to a number of people, then drop the
highest and the lowest answer, and take the average of the rest. Finally, in so-
cial sciences, there is a branch called psychometrics which specifically deals
with designing and evaluating questionnaires. Scenario analysis is valuable
because it also possesses that forward-looking view which loss data collection
misses. Changes in processes can be incorporated in the estimates a long time
before they show up in changed parameters of a loss history.
The data type of factors reflecting the business environment and internal
control systems is rather ill-defined, and is subject of controversy and confu-
sion in the financial industry at the time of writing. There are several ways
to evaluate the internal control system of a bank. One way, again, is to ask
experts for an evaluation, e.g., in terms of school marks. While subjective, it
quickly gives valuable information on the state of the controls. Another op-
tion is to systematically record the failure of processes, or process elements.
It is only applicable with highly standardized processes, and economical at
best when both the processes and the failure recording are automated. It is
obvious that such information should be included in a management infor-
mation system. What is less obvious is if and how it could be included in a
quantiative risk model.