STUDY PAGES UNIT 3
E Writing
Time expressions in story writing
1 Language description
a The point in time when something happened
At the beginning, at the end (of the day, a film, a party).
At that point, just then, at that moment relate an
event/action precisely to the sequence of events.
Meanwhile relates a continuous activity to a point in the
sequence of events.
b How long something took
In next to no time (amazingly soon), straight away,
shortly afterwards, at first.
Finally, at last, in the end, after a while.
Notes
1 At last is used more than in the end to express a feeling
of relief, excitement, or happiness.
2 At first distinguishes between the way things were
before and the way they were afterwards.
Example: Ac first the weather <was quite nice, but it soon
clouded over.
3 At first and at last do not tell the order in which things
happened.
c The order in which things happened
First, after that, lastly, last of all, finally.
F | Speaking
Formal complaints
Language study
Dialogue Parti
RECEPTIONIST: Can 1 help you?
GUEST: Yes I hope so- The air conditioner in
my room isn't working. Would you
send someone to repair it please?
RECEPTIONIST.- Well, I'm very sorry, but the
electrician has just left, and it will be a
bit difficult to get hold of him again.
Are you quite sure it isn't working?
GUEST: Of course I'm sure. Are you telling me
my air-conditioner can't be repaired
until tomorrow?
RECEPTIONIST: I'm afraid not. It's rather difficult
really.
GUEST: Well I'm afraid this isn't good enough.
I insist that my air conditioner is
repaired tonight. This is ridiculous.
RECEPTIONIST: Well, as 1 say, I'm very sorry, but
there's nothing I can do. The problem
is we haven't got anybody here who
could repair it. The electrician goes
home at eight o'clock, you see.
Perhaps you could leave your window
open.
GUEST: Look. I don't think you understand. I
don't care when the electrician
finishes, I want my air-conditioner
repaired tonight. Otherwise I shall
have to speak to the manager.
RECEPTIONIST: All right, I'll see what I can do, but I'm
not promising anything,
GUEST: Very good of you.
RECEPTIONIST: Don't mention it. Only doing my job.
Part 2
RECEPTIONIST: Oh, hello, is it about the air
conditioner?
GUEST: Yes it is. It is now 9.30, and nothing
has been done.
RECEPTIONIST: Yes, well, we tried to get hold of him,
but he wasn't there, so we tried
another one, but he wasn't there
either.
GUEST: Would you be good enough to call the
manager please?
Part3
MANAGER: Good evening, Madam.
GUEST: Good evening. Are you the manager?
MANAGER: lam. What can I do for you?
GUEST: I have a complaint to make. In fact,
two complaints. The first concerns
the air-conditioner in my room, which
isn't working. The second concerns
your reception clerk, who doesn't seem
to be taking my complaints very
seriously. I cannot help feeling that
his attitude would be rather different if
I were a male guest.
MANAGER: Oh, I'm sure that isn't so, Madam.
Our clerk has told me of the problem.
I'm extremely sorry for the
inconvenience you have been caused,
The matter will be dealt with
immediately.
GUEST: Well that's what he said, more or less,
but nothing was done.
MANAGER: Don't worry, Madam, leave it to me, I
will attend to it. Once again, Madam,
please accept my apologies fot any
inconvenience.
GUEST: Oh, well, in that case, thank you very
much. I'm much obliged to you.
MANAGER: Not at all, Madam, my pleasure.
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