
verification in the selling of guns and for credit card
transactions that involved large sums of money.
In March 2005, TNS and TRUSTe commissioned
an Internet survey of attitudes to the application of
biometrics [12]. Nearly three years after the ORC
study, the awareness of biometrics in the US popula-
tion had risen to 75%. As in the 2001–2002 study,
substantial majorities suppo rted the government use
of these technologies, although a group of 15–20% of
subjects were opposed to some of the more conten-
tious applications such as use by employers for identity
verification and in national identity systems. A com-
parison of US with Canadian respondents in this re-
search showed that use in the private sector is viewed
with more suspicion in Canada (e.g., 55% in the US
would suppor t the use of biometrics in employer iden-
tity schemes in contrast to 36% of Canadians).
In a question about the acceptability of different
modalities for proving identity, fingerprint recognition
was a clear leade r (81%, with 58% for iris methods
appearing in second place).
US respondents were also asked about some of
the negative aspects of deploying biometrics at scale.
The technologies themselves were trusted, but they
were seen as expensive and likely to be defeated by
criminals; a significant propor tion would not trust
governments to limit the use of biometric data to
originally stated aims.
In 2004, UKPS, the UK Passport Ser vice, analyzed
attitudes to the use of biometrics as part of a very
large scale enrolment trial for those biometric tech-
nologies that had been proposed for the National
Identity Scheme: facial, fingerprint, and iris recogni-
tion [13]. With a total of more than 10,000 partici-
pants, this is one of the largest trials ever undertaken.
Two thousand individuals formed a quota sample,
representing the diversity of the UK population, with
an additional 750 subjects with a range of disabilities.
The remaining users included some who applied di-
rectly to participate in the trial. In addition to testing
the processes of biometric enrolment, a major goal was
to assess the customer experience of recording biomet-
ric features.
The overwhelming majority of participants in the
UKPS trial found that, overall, the experience was at
least as good as they had anticipated, althou gh the iris
recognition system experience was noted as least satis-
factory, comments being made about the need to re-
main still and wait for a long time. Advances in
technolog y since 2004 have aimed to address both of
these criticisms.
In general, the majority of the group of trialists was
not overly concerned about the recording of biometrics
(with the exception of comments by disabled people
about the use of iris systems). Concerns were lessened
after users enrolled into the system. It was notable,
however, that greatest concern regarding the use of
biometrics was exp ressed by the Black and Minority
Ethnic group and by subjects aged between 18 and 34.
In the quota group, iris recognition was the pre-
ferred biometric for males (iris as a first choice for
51%, with a second preference for fingerprints at
24%), female participants preferring this moda lity to
fingerprint use (45% against 36%).
In answer to the question of whether they were in
favor of biometrics being used as a means of identifi-
cation for passport purposes, over 90% of the quota
group were either ‘‘in favor’’ or ‘‘strongly in favor.’’ In
line with their concerns about iris biometrics, disabled
people were somewhat less in favor of its use in this
context.
In September 2008, the Lieberman Research Group
conducted a survey in a number of European countries
to ascertain concerns about national and personal
financial security, secu rity of dealing on the Inte rnet,
and people’s personal safety [8]. For the first time, this
annual survey included a supplementary question
about biometrics, enabling a comparison of attitude s
toward the use of these technologies across a number
of European countries. The question was posed
as: ‘‘Which of the following (... methods of authen-
tication...) would you be willing to use to verify your
identity with banks and government and other
organizations to prevent fraudulent misuse of your
personal information?’’ The interpretation of the
results has to be viewed against the generally threaten-
ing world, of which participants were reminded in
the earlier part of the survey, and the lack of any
further information regarding the technologies them-
selves – or the participants’ familiarity with them. The
question also brings together use by both public and
private sectors, whereas earlier studies have shown
significant differences in acceptance.
In all the seven European countries surveyed, the
order of acceptance of biometric technologies is finger-
print, eye scan, and voice. ‘‘A scan of blood vessels in
your hand’’ was least acceptable of the five modalities.
Some countries appear to be noticeably more willing to
1360
U
User Acceptance