Troubleshooting
347
Use different power supplies - highly recommended - one for the controller (CPU and inputs),
and a different one for other electromagnetic devices;
Use suppressors - reverse connected diodes for DC loads and RC filters for AC loads;
Where possible, place the signal cables, including the 24V power supply, far away from power
lines, especially from cables, coming in and out of motor drivers;
If needed, use shielded cables for signals, including for 24 VDC and for power cables between
the motor driver and the motor itself.
Taking these precautions should help prevent ' Controller Restart'. If the problem persists, contact
support@unitronics or your local Unitronics representative.
Modem communication problems
If your controller is transferring data via modem, you can begin troubleshooting by entering Information Mode.
You can then check the status of relevant System Bits and Integers to help diagnose the problem.
To begin diagnosing the problem, check the error code contained in SI 70. Refer to the error code table in How
the M90 works with a modem.
The tables below show the more common causes of modem communication problems.
Problem SI 70 value Possible Cause & Recommended Action
Modem fails to
initialize
2: Modem Did Not
Reply
PLC-to-modem cable:
Make sure that the cable is securely connected. Check the modem
connection and pin-out of the PLC-to-modem adapter cables. Note that if
you use cables comprising this pin-out, you must set the RS232
parameter Flow Control to N (none).
Incompatible communication settings.
Most modems automatically match the parameters of incoming data:
baud rate, data bits, parity & stop bits. The M90's embedded modem
settings are: 9600, 8 data bits, no parity, 1 stop bit. You may need to
manually change your modem's communication settings to match these.
0: No Error SB 72 OFF:
In order to work with a modem, you must select 'Use modem' in the M90
Modem Configuration box . This causes SB 72 Initialize Modem to turn
ON when the M90 powers up.
Note that if the M90 has also been configured to use SMS messaging,
that the M90 will not be able to connect to a modem because the SMS
feature overrides the modem.
Check too, that SB 72 is not disabled in your program.
6: Modem Report
Error
Check the modem initialization commands. Refer to Configuring the
M90 to use a modem.
Other problems:
Problem Possible cause Recommended action
Modem is busy Modem is
engaged
Check that the modem is free.
Connection
established, but the
PLC does not reply
Modem adapter
cable
Check the PLC modem adapter cable pin-out, particularly that the DSR is
connected to the RTS on the modem side.
PLC does not dial Incorrect phone Check the PLC's phone book. Refer to Configuring the controller to use a