
system to better understand issues and errors, users
knowingly or unknowingly generate when attempting
to use a biometric system. This research area attempts
to understand what tasks, movements, and behaviors
users execute when encountering different biometric
modalities. This area presents a challenge for the
biometrics community – while the algorithms are con-
tinually improving, there are still individuals who can-
not successfully interact with the biometric sensor(s).
It is essential that designers continue examining bio-
metric devices, process, or systems to ensure they
accomodate the focal point of any biometric systems,
the human. Adapting devices, processess or systems to
the human can increase usability by minimizing errors
during presentation and acquistion of the biometric
characteristics to the sensor through better design,
instruction, or system feedback.
Traditional approaches to evaluate the perfor-
mance of a biometric system have been system -level,
meaning that evaluators and designers are more inter-
ested in system reported error rates, some of which
include: the Failure to Enroll (FTE) rate, Failure to
Acquire (FTA) rate, False Accept Rate (FAR), and False
Reject Rate (FRR). Traditional performance evalua-
tions have worked well to evaluate em erging technol-
ogies, new biometric modalities, and algorithm
revisions, which are typically associated with technolo-
gy performance evaluations. Moreover, since biometr ics
entered the commercial marketplace, most research
has been dedicated to the development in three areas:
(1) improving performance, (2) increasing through-
put, and (3) decreasing the size of the sensor or hard-
ware device. Limited research has focused on
ergonomic design and usability issues, which relate
to how users interact and use biometric devices. No
standard activities have focused on ergonomic design
or usability issues with biometrics, although standard
testing and evaluation protocols do exist, specifically –
ISO 19795-1: Technology Testing [1], ISO 19795-2:
Scenario Testing [2], and ISO TR19795-3: Modality-
Specific Testing [3].
While early research has been concerned with the
design, development, and testing of biometric systems
and algorithms, recent research has attributed human
physical, behavioral, and social factors to affect the
performance of the overall biometric system. More-
over, these factors are of utmost importance when
conducting scenario and operational performance eva-
luations, as they are the last line of defense between the
laboratory and the commercial marketplace to under-
stand how a bio metric system performs in a particular
environment or with a specific set of users. Therefore
as the community continues to learn more about the
different biometric modalities and systems, as well as
how users interact with them, performance from
both the system and user perspectives must be fully
understood to make further improvements to the
biometric sensor, algorithm, and design of future user
interfaces.
Biometric Properties and Ergonomic
Implications
Biometric modalities are classified as physiological,
behavioral, or a combination of the two. In addition,
they are classified according to five desirabl e proper-
ties, outlined by Clarke [4], and amended by numerous
others. Desirable properties of biometric characteris-
tics are that they offer: (1) universality – available in all
people, (2) invariant – features extracted are non-
changing, (3) high intra-class variability – features
extracted are distinct for each user; (4) acceptability –
characteristic of suitability for use by everyone, and (5)
extractability – a sensor can extract the features pre-
sented in a repeatable manner. Although commonly
described in the literature as the ideal characteristics of
the biometric, each must overcome challenges. Herein
lies one of the challenges associated with large-scale
deployment of biometrics and the purpose behind
research in this area – the majority of biometrics are
challenged to satisfy all these five categories.
To bette r understand the importance of ergonom-
ics in biometric s, the authors pose the question: what
affects biometric system performance? Generalizing
the issues that can be linked to many performance
failures into three divisions, bins for users (physical,
behavioral, and social factors), the environment, and
matching algorithms emerge. While it is important to
understand each group when designing a biometric
system, the inter-relationship between the groups also
impacts biometric performance, which is illustrated in
Fig. 1 . First, the user-environment relationship impacts
performance. For example, climatic or work condi-
tions may require individuals to wear personal protec-
tive equipment (PPE), which not only limits biometric
modalities that can be deployed, bu t may also occlude
the biometric characteristics from being successfully
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