Абрамова Р.Н., Болсуновская Л.М. Нефтегазовое дело. Техническая и профессиональная коммуникация

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МИНИСТЕРСТВО ОБРАЗОВАНИЯ И НАУКИ РОССИЙСКОЙ ФЕДЕРАЦИИ

Федеральное государственное бюджетное образовательное учреждение

высшего профессионального образования

«НАЦИОНАЛЬНЫЙ ИССЛЕДОВАТЕЛЬСКИЙ

ТОМСКИЙ ПОЛИТЕХНИЧЕСКИЙ УНИВЕРСИТЕТ»

Р.Н. Абрамова, Л.М. Болсуновская

PETROLEUM ENGINEERING

GUIDE TO EFFECTIVE TECHNICAL

WRITING & PROFESSIONAL COMMUNICATION

НЕФТЕГАЗОВОЕ ДЕЛО

ТЕХНИЧЕСКАЯ И ПРОФЕССИОНАЛЬНАЯ

КОММУНИКАЦИЯ

Рекомендовано Учебно-методическим объединением по образованию

в области лингвистики Министерства образования и науки

Российской Федерации в качестве учебного пособия

для студентов старших курсов и магистрантов высших учебных

заведений, обучающихся по геологическим, нефтяным

и нефтегазовым специальностям, включая направление «Экономика

на предприятиях нефтяной и газовой промышленности»

Издательство

Томского политехнического университета

2011

УДК 622.323(075.8)

ББК 33.36я73

А16

Абрамова Р.Н.

А16 Petroleum Engineering. Guide to effective technical writing & profes-

sional communication

= Нефтегазовое дело. Техническая и профессио-

нальная коммуникация: учебное пособие / Р.Н. Абрамова, Л.М. Болсу-

новская; Томский политехнический университет. – Томск: Изд-во Том-

ского политехнического университета, 2011. – 111 с.

ISBN 978-5-98298-916-1 (

техническая и профессиональная коммуникация)

ISBN 978-5-98298-913-0

Данное пособие является руководством по совершенствованию письменной и

устной коммуникации. Цель пособия – подготовить студентов к эффективному об-

щению на английском языке в будущей профессиональной деятельности с учетом

требований международных инженерных сообществ.

При подготовке данного руководства были использованы материалы и опыт

американских исследователей в области технической и профессиональной коммуни-

кации.

УДК 622.323(075.8)

ББК 33.36я73

Рецензенты

Доктор геолого-минералогических наук, профессор

заведующий кафедрой геоэкологии и геохимии ИПР ТПУ

Л.П. Рихванов

Кандидат филологических наук,

доцент кафедры английской филологии ТГУ

О.В. Нагель

ISBN 978-5-98298-916-1 (техническая

и профессиональная коммуникация)

ISBN 978-5-98298-913-0

политехнического университета, 2011

CONTENTS

Introduction ………………………………………………………. 6

Part I Technical Writing

Unit 1 Portfolio ………………………………………………….. 8

1. Lead-in …………………………………………………………… 8

2. Portfolio development ……………………………………………. 10

3. Portfolio evaluation ………………………………………………. 10

Unit 2 E-mail …………………………………………………….. 12

1. Lead-in …………………………………………………………… 12

2. Tips for good E-mail style ……………………………………….. 13

3. E-mail layout …………………………………………………….. 14

4. E-mail samples …………………………………………………… 15

5. Guidelines ………………………………………………………... 17

6. Writing styles …………………………………………………….. 17

7. Exercises …………………………………………………………. 20

8. Task assignments ………………………………………………… 20

9. Additional resources ……………………………………………… 20

Unit 3 Employment correspondence ……………………………... 21

1. Lead-in …………………………………………………………… 21

2. Employment correspondence – guidelines ………………………. 21

3. Application form – tips ………………………………………….. 22

4. Application form –sample ……………………………………….. 22

5. Cover letters ……………………………………………………… 23

6. Application letters ……………………………………………….. 24

6.1. Page format …………………………………………………. 24

6.2. Layout ………………………………………………………. 25

6.3. Words and phrases ………………………………………….. 26

6.4. Exercise …………………………………………………….. 27

6.5. Class task …………………………………………………….. 29

6.6. Task assignment …………………………………………….. 29

6.7. Additional resources…………………………………………. 29

7. Cover (prospecting) letter ………………………………………... 30

7.1. Page format ………………………………………………….. 30

7.2. Guidelines …………………………………………………… 30

7.3. Basic rules …………………………………………………… 31

7.4. Layout ……………………………………………………….. 32

7.5. Cover (prospecting) letter – sample …………………………. 33

7.6. Words and phrases…………………………………………… 34

7.7. Exercises …………………………………………………….. 35

7.8. Task assignment …………………………………………….. 36

7.9. Additional resources …………………………………………. 36

8. Resume …………………………………………………………… 36

8.1 Tips in writing resumes ………………………………………. 36

8.2 Layout ………………………………………………………... 37

8.3 Resume format ………………………………………………. 38

8.4 Resume sample ………………………………………………. 39

8.5 Resume software …………………………………………….. 42

8.6 Exercises ……………………………………………………... 43

8.7 Additional resources …………………………………………. 43

9. Self-assessment-CV ……………………………………………... 43

10. Case study ………………………………………………………... 44

Part II Professional Communication

Unit 4 Poster Presentation ………………………………………... 45

1. Lead-in …………………………………………………………… 45

2. Guidelines ………………………………………………………... 45

3. Layout ……………………………………………………………. 46

4. Do’s & don’ts …………………………………………………….. 47

5. Exercises …………………………………………………………. 49

6. Additional resources ……………………………………………… 50

Unit 5 Interviewing ………………………………………………. 51

1. Lead-in …………………………………………………………… 51

2. Job hunting ……………………………………………………….. 51

3. Interview success plan ……………………………………………. 54

4. Do’s & don’ts …………………………………………………….. 54

5. Interview questions ………………………………………………. 56

6. Exercises …………………………………………………………. 60

7. Thank you letter ………………………………………………….. 64

8. Additional resources ……………………………………………… 68

Unit 6 Power Point Presentations ………………………………… 68

1. Lead-in …………………………………………………………... 68

2. Designing an effective PP ………………………………………... 68

3. Basic rules ………………………………………………………... 69

4. Structuring your presentation …………………………………….. 69

5. Key words and phrases …………………………………………… 71

6. Additional resources ……………………………………………… 74

Teaching notes to individual units ……………………………….. 75

Appendix I ………………………………………………………... 104

Appendix II ………………………………………………………. 106

Appendix III ……………………………………………………… 107

Appendix IV ……………………………………………………… 109

References ………………………………………………………... 110

INTRODUCTION

Handwritten, electronically mediated or face-to-face, workplace

communication is a complex social transaction. Each situation has its own

specific interpersonal, ethical, legal, and cultural demands. Today’s

professional is not only a fluent communicator, but also a discriminating

consumer of information, skilled in the methods of inquiry, retrieval,

evaluation and interpretation essential to informed decision making. All

writing exists within specific contexts. Whether you are working in private

industry or in government, your organization has its own way of

communicating information.

It has become clear in recent years that technical writing and

professional communication among Russian engineers is critical for their

success and revealed a need for Russian engineers to refocus their expertise

and skills to enter the global marketplace successfully and competitively. To

adapt to the international requirements in engineering education and to meet

the challenges of the international academic and professional workplaces, it

is necessary to introduce new courses in technical writing and professional

communication. «Guide to Technical Writing & Professional

Communication» is the first attempt. This Guide is for 4-year-5-year students

of the Geology & Petroleum Engineering Institute, Tomsk Polytechnic

University. The main reason for this is the following: at their future working

place (different domestic and foreign oil and gas companies) the students will

certainly need to write and communicate orally and professionally. Their

current level of L-2 ranges from Pre-Intermediate to Intermediate (after the

third course). The student’s ESP level will be beyond their general L-2 level,

i.e. Upper Intermediate – Advanced.

The objective of this Guide is to introduce students to the main issues

in technical writing with a special emphasis on practical application; to help

students grow as competent professional through practicing the kinds of

writing they will be doing in the work world.The Guide includes two parts:

Part I Technical Writing and Part II Professional Communication. Each part

includes those aspects which characterize the immediate needs and specific

material that the students study. As such a course has never been developed

in Russia, most of the theoretical material has been taken from different

American and Internet resources. All examples are taken from our reality

with the permission of the authors.

This Guide is tailored to the current special needs of the students of

the Geology & Petroleum Engineering Institute, TPU in their technically

oriented majors. It will aid those who plan to continue technical careers that

require sufficient knowledge of technical writing and professional

communication.

PART I

UNIT 1

PORTFOLIO

COMMNICATION DISPLAY PORTFOLIO (CDP) is a communicative

self-assessment that includes such documents which represent the student’s

best communication products.

PURPOSE: evaluate personal or individual communication practices. When

completing this course, you will create a portfolio to represent your work

throughout this course.

OBJECTIVE: students use portfolio to demonstrate their learning, to assess

their own work, to document their work for job searches and to provide a

reference in future courses, internship or on the job.

1. Lead-in

A. What is a portfolio? port·fo·li·o (port-fōlē-ō′, pōrt-) n. pl. port·fo·li·os

Which definition corresponds?

1. A portable case for holding material, such as loose papers, photographs, or

drawings.

2. The materials collected in such a case, especially when representative of a

person's work: a photographer's portfolio; an artist's portfolio of drawings.

3. The office or post of a cabinet member or minister of state.

4. A group of investments held by an investor, investment company, or

financial institution.

B. What does a portfolio include?

Let’s draw a mind map and see what is what.

C. Do you know the meaning of the words: personal documentation,

corporate documentation and external documentation and internal

communication? What documents do you think you need for your future job?

Personal documentation – application form, business card, letters of

employment correspondence \ inquiry letter, resume / CV (Curriculum

Vitae), application, electronic job hunting, cover letter (Support for

Application).

Corporate documentation – e-mail, different business letters, memo,

proposals, instructions.

PORTFOLIO

External documentation – reports (formal \ informal), articles (abstracts \

annotation).

Internal communication – poster presentation, presentations (conferences).

D. Do you think a person needs a portfolio?

E. What is the aim of a portfolio?

F. Do you think the content corresponds to what a portfolio should be? If not,

what would you exclude or include?

G. What are the advantages and disadvantages of a portfolio?

H. Do you need a portfolio?

2. Portfolio Development – each student works on his\her own portfolio, on

the basis of the content (including title page, contents page). Title page

sample – pg. 11.

3. Portfolio Evaluation – arrange focus groups (small group, role-play to

evaluate and comment on other group member CDPs.