Course Guidebook, 106 pages., 2010.
Professor Michael Dues - University of Arizona.
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В лекциях данного курса излагаются практические советы и методы, который каждый может использовать, чтобы лучше управлять конфликтами в своей профессиональной и личной жизни. Перечень лекций:
00. Professor Bio.
01. Why Conflict Management Matters.
02. The Adversary System.
03. Morton Deutsch and the Concept of Win-Win.
04. Perception, Perspective, and Punctuation.
05. Managing Multiple and Conflicting Emotions.
06. Multiple, Complex, and Changing Goals.
07. Power—How Much We Need and How to Use It.
08. Conflict Styles.
09. Dysfunctional Conflict Strategies.
10. Principled Negotiation.
11. Preparing and Arranging to Negotiate.
12. Negotiating Conflict Resolutions.
13. Listening in Conflict.
14. Dynamic Pattes in Close Relationships.
15. Disruptions in Close Relationships.
16. How Management Theories Affect Conflict.
17. The Manager's Role in Dealing with Conflict.
18. Getting Professional Help with Conflict.
19. Helping Others Manage Conflict.
20. Moral and Cultural Conflicts.
21. Managing Moral Conflicts—Success Stories.
22. Managing Conflict's Aftermath.
23. Teaching Our Children about Conflict.
24. Conflict Management—A Success in Progress.
Professor Michael Dues - University of Arizona.
———————————
В лекциях данного курса излагаются практические советы и методы, который каждый может использовать, чтобы лучше управлять конфликтами в своей профессиональной и личной жизни. Перечень лекций:
00. Professor Bio.
01. Why Conflict Management Matters.
02. The Adversary System.
03. Morton Deutsch and the Concept of Win-Win.
04. Perception, Perspective, and Punctuation.
05. Managing Multiple and Conflicting Emotions.
06. Multiple, Complex, and Changing Goals.
07. Power—How Much We Need and How to Use It.
08. Conflict Styles.
09. Dysfunctional Conflict Strategies.
10. Principled Negotiation.
11. Preparing and Arranging to Negotiate.
12. Negotiating Conflict Resolutions.
13. Listening in Conflict.
14. Dynamic Pattes in Close Relationships.
15. Disruptions in Close Relationships.
16. How Management Theories Affect Conflict.
17. The Manager's Role in Dealing with Conflict.
18. Getting Professional Help with Conflict.
19. Helping Others Manage Conflict.
20. Moral and Cultural Conflicts.
21. Managing Moral Conflicts—Success Stories.
22. Managing Conflict's Aftermath.
23. Teaching Our Children about Conflict.
24. Conflict Management—A Success in Progress.