Мальська М.П. Готельний бізнес: теорія та практика

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461

ɉɪɨɞɨɜɠɟɧɧɹ ɞɨɞ. ȼ

TURNDOWN ȼȿɑȱɊɇȱɃ ɋȿɊȼȱɋ

ee must re

lace an

bathroom amenities as required

ɉɪɚɰɿɜɧɢɤ ɩɨɜɢɧɟɧ ɡɚɦɿɧɢɬɢ ɡɚ-

ɫɨɛɢ ɝɿɝɿɽɧɢ.

25 Em

ee must tid

uests

personal toiletries

ɉɪɚɰɿɜɧɢɤ ɩɨɜɢɧɟɧ ɚɤɭɪɚɬɧɨ ɩɨ-

ɫɤɥɚɞɚɬɢ ɬɭɚɥɟɬɧɿ ɡɚɫɨɛɢ ɤɥɿɽɧɬɚ.

26 Employee must rinse out a sink

ɉɪɚɰɿɜɧɢɤ ɩɨɜɢɧɟɧ ɧɚɱɢɫɬɨ ɜɢɦɢ-

ɬɢ ɭɦɢɜɚɥɶɧɢɤ.

27 Em

ee must ensure a toilet is

clean

ɚɰɿɜɧɢɤ ɩɨɜɢɧɟɧ ɜɩɟɜɧɢɬɢɫɶ

ɭ ɱɢɫɬɨɬɿ ɬɭɚɥɟɬɭ.

ee must clean a bathroom

floor

ɉɪɚɰɿɜɧɢɤ ɩɨɜɢɧɟɧ ɜɢɦɢɬɢ ɩɿɞɥɨ-

ɝɭ ɭ ɜɚɧɧɿɣ ɤɿɦɧɚɬɿ.

29 Employee must clean a bath/shower ɉɪɚɰɿɜɧɢɤ ɩɨɜɢɧɟɧ ɜɢɦɢɬɢ ɜɚɧ-

ɧɭ/ɞɭɲ.

STANDARDS SERVICING

QUEST’S ROOM

ɋɌȺɇȾȺɊɌɇȿ ɉɊɂȻɂɊȺɇɇə

ɇɈɆȿɊȱȼ

Servicin

must be com

leted b

14h00 each day

ɉɪɢɛɢɪɚɧɧɹ ɩɨɜɢɧɧɨ ɛɭɬɢ ɡɚɤɿɧ-

ɱɟɧɟ ɞɨ 14.00 ɝɨɞ. ɳɨɞɟɧɧɨ.

2Em

ee must wear a full

uniform, be

leasant an

professional in manner

ɉɪɚɰɿɜɧɢɤ ɩɨɜɢɧɟɧ ɧɨɫɢɬɢ ɭɧɿɮɨ-

ɪɦɭ, ɛɭɬɢ ɜɜɿɱɥɢɜɢɦ ɬɚ ɩɪɨɮɟɫɿɣ-

ɧɢɦ ɭ ɦɚɧɟɪɚɯ.

3 If em

ee is asked to come bac

at a certain time — it has to be

done

əɤɳɨ ɩɪɚɰɿɜɧɢɤɚ ɩɨɩɪɨɫɢɥɢ ɩɨ-

ɜɟ

ɬɢɫɶ

ɜɢɡɧɚɱɟɧɢɣ ɱɚɫ — ɰɟ

ɩɨɜɢɧɧɨ ɜɢɤɨɧɭɜɚɬɢɫɶ.

In case of do not disturb si

on the door em

ee is no

allowed to enter the room

ɍ ɜɢɩɚɞɤ

ȾɇȾ ɤɚ

ɬɤɢ ɩ

ɚɰɿɜɧɢɤ

ɧɟ ɦɚɽ ɩɪɚɜɚ ɡɚɯɨɞɢɬɢ ɭ ɧɨɦɟɪ.

Car

et/tiles must be freshl

vacuumed/mopped and free of any

debris

Ʉɢɥɢɦ/ɩɥɢɬɤɚ ɩɨɜɢɧɧɿ ɛɭɬɢ ɩɨ-

ɱɢɳɟɧɿ ɩɨɪɨɯɨɬɹɝɨɦ/ ɜɢɦɢɬɿ, ɛɭɬɢ

ɛɟɡ ɫɦɿɬɬɹ.

6 Room must be

enerall

tidie

and all amenities returned to thei

original position

Ʉɿɦɧɚɬɚ ɩɨɜɢɧɧɚ ɛɭɬɢ ɩɪɢɛɪɚɧɚ ɬɚ

ɜɫɿ ɟɥɟɦɟɧɬɢ ɞɢɡɚɣɧ

ɨɡɦɿɳɟɧɿ

ɧɚ ɫɜɨʀɯ ɦɿɫɰɹɯ.

7 Bed must be neatl

made with

clean linen which is free of stains

and tears

Ʌɿɠɤɨ ɩɨɜɢɧɧɨ ɛɭɬɢ ɚɤɭɪɚɬɧɨ ɡɚ-

ɫɬɟɥɟɧɟ ɡ ɱɢɫɬɨɸ ɩɨɫɬɿɥɥɸ, ɛɟɡ

ɩɥɹɦ ɬɚ ɩɨɲɤɨɞɠɟɧɶ.

462

ɉɪɨɞɨɜɠɟɧɧɹ ɞɨɞ. ȼ

STANDARDS SERVICING

QUEST’S ROOM

ɋɌȺɇȾȺɊɌɇȿ ɉɊɂȻɂɊȺɇɇə

ɇɈɆȿɊȱȼ

8 Curtains must be neatly drawn

ɒɬɨɪɢ ɩɨɜɢɧɧɿ ɛɭɬɢ ɚɤɭɪɚɬɧɨ ɡɚ-

ɩɪɚɜɥɟɧɿ.

9 Waste bin must be em

tied an

clean

ɋɦɿɬɧɢɤ ɩɨɜɢɧɟɧ ɛ

ɬɢ ɩɨ

ɨɠɧɿɦ

ɬɚ ɱɢɫɬɢɦ.

10 The balcony must be clean Ȼɚɥɤɨɧɢ ɩɨɜɢɧɧɿ ɛɭɬɢ ɩɪɢɛɪɚɧɿ.

11 An

used stationer

must be

replaced

Ȼɭɞɶ-ɹɤɿ ɜɢɤɨɪɢɫɬɚɧɿ ɤɚɧɰɟɥɹɪɫɶɤɿ

ɬɨɜɚɪɢ ɩɨɜɢɧɧɿ ɛɭɬɢ ɡɚɦɿɧɟɧɿ.

12 An

used laundr

s/lists mus

be replaced (if necessary)

Ȼɭɞɶ-ɹɤɿ ɜɢɤɨɪɢɫɬɚɧɿ ɤɚɧɰɟɥɹɪɫɶɤɿ

ɬɨɜɚɪɢ ɩɨɜɢɧɧɿ ɛɭɬɢ ɡɚɦɿɧɟɧɿ.

13 All ashtrays must be empty ȼɫɿ ɩɨɩɿɥɶɧɢɱɤɢ ɩɨɜɢɧɧɿ ɛɭɬɢ ɩɨ-

ɪɨɠɧɿɦɢ ɬɚ ɱɢɫɬɢɦɢ.

14 In case of an

blown li

ht bulbs i

must be replaced

Ʌɚɦɩɨɱɤɢ, ɳɨ ɩɟɪɟɝɨɪɿɥɢ — ɩɨ-

ɜɢɧɧɿ ɛɭɬɢ ɡɚɦɿɧɟɧɢɦɢ.

Quest clothes must be folded an

arranged neatly

Ɉɞɹɝ ɝɨɫɬɟɣ ɩɨɜɢɧɟɧ ɛɭɬɢ ɚɤɭɪɚɬ-

ɧɨ ɫɤɥɚɞɟɧɢɣ.

All chan

e and

eweler

must be

left untouched

Ƚɪɨɲɿ ɬɚ ɤɨɲɬɨɜɧɨɫɬɿ ɡɚɥɢɲɚɸɬɶ-

ɫɹ ɧɟɞɨɬɨɪɤɚɧɢɦɢ.

17 All news

ers and ma

azines

must be neatly arranged

ȼɫɿ ɠɭɪɧɚɥɢ ɬɚ ɝɚɡɟɬɢ ɩɨɜɢɧɧɿ ɛɭ-

ɬɢ ɚɤɭɪɚɬɧɨ ɩɨɫɤɥɚɞɚɧɿ.

18 An

used

lasses or room service

soiled

lates and cutler

must be

removed from a room

Ȼɭɞɶ-ɹɤɿ ɜɢɤɨɪɢɫɬɚɧɿ ɫɬɚɤɚɧɢ, ɬɚ-

ɿɥɤɢ, ɥɨɠɤɢ ɱɢ ɜɢɞɟɥɤɢ ɩɨɜɢɧɧɿ

ɛɭɬɢ ɡɚɛɪɚɧɿ ɡ ɧɨɦɟɪɚ.

door knob si

ns must be

placed to original position

Ȼɭɞɶ-ɹɤɿ ɤɚɪɬɤɢ (ɧɚɩɪ. ȾɇȾ) ɩɨ-

ɜɢɧɧɿ ɛɭɬɢ ɩɨɜɟɪɧɭɬɿ ɧɚ ʀɯɧɽ ɦɿɫɰɟ.

20 Any used towels must be replaced

ɞɶ-ɹɤɿ ɜɢɤɨ

ɢɫɬɚɧɿ

ɪɭ

ɲɧɢɤɢ

ɩɨɜɢɧɧɿ ɛɭɬɢ ɡɚɦɿɧɟɧɿ.

21 All fresh towels must be clean and

in good condition

ȼɫɿ ɫɜɿɠɿ

ɪɭ

ɲɧɢɤɢ ɩɨɜɢɧɧɿ ɛ

ɬɢ

ɱɢɫɬɢɦɢ ɬɚ ɜ ɧɚɥɟɠɧɨɦɭ ɫɬɚɧɿ.

22 Bathrobes must re-hung ɏɚɥɚɬɢ ɩɨɬɪɿɛɧɨ ɩɟɪɟɜɿɲɚɬɢ.

23 All

artiall

used amenities mus

be replaced (if required)

ȼɫɿ ɱɚɫɬɤɨɜɨ ɜɠɢɬɿ ɩɨɞɚɪɭɧɤɢ ɩɨ-

ɬɪɿɛɧɨ ɡɚɦɿɧɢɬɢ (ɹɤɳɨ ɜɢɦɚɝɚɽ

ɶɫɹ).

463

ɉɪɨɞɨɜɠɟɧɧɹ ɞɨɞ. ȼ

STANDARDS SERVICING

QUEST’S ROOM

ɋɌȺɇȾȺɊɌɇȿ ɉɊɂȻɂɊȺɇɇə

ɇɈɆȿɊȱȼ

24 Bathroom water

lasses must be

cleaned and replaced

ɋɬɚɤɚɧɢ ɭ ɜɚɧɧɿɣ ɤɿɦɧɚɬɿ ɩɨɬɪɿɛɧɨ

ɜɢɦɢɬɢ ɬɚ ɡɚɦɿɧɢɬɢ.

25 All toilet/facial tissue must be

replenished (if required)

Ɍɭɚɥɟɬɧɢɣ ɩɚɩɿɪ ɩɨɬɪɿɛɧɨ ɩɨɧɨ-

ɜɢɬɢ (ɹɤɳɨ ɧɟɨɛɯɿɞɧɨ).

26 Guest’s personal toiletries must be

tidied

ȱɧɞɢɜɿɞɭɚɥɶɧɿ ɡɚɫɨɛɢ ɝɨɫɬɹ ɩɨɬɪɿɛ-

ɧɨ ɡɚɦɿɧɢɬɢ.

27 Shower curtain/door must be clean ɒɬɨ

ɤɚ/ɞɜɟ

ɰɹɬɚ ɞ

ɩɨɜɢɧɧɿ

ɛɭɬɢ ɱɢɫɬɢɦɢ.

28 Bath/shower/sink must be clean ȼɚɧɧɚ/ɞɭɲ/ɭɦɢɜɚɥɶɧɢɤ ɩɨɜɢɧɧɿ ɛɭ-

ɬɢ ɱɢɫɬɢɦɢ.

29 Floor must be clean and free of

any debris

ɉɿɞɥɨɝɚ ɩɨɜɢɧɧɚ ɛ

ɬɢ ɱɢɫɬɚ, ɛɟɡ

ɫɦɿɬɬɹ.

30 Toilet and toilet seat must be clean ɍɧɿɬɚɡ ɩɨɜɢɧɟɧ ɛɭɬɢ ɱɢɫɬɢɦ.

31 Bathroom counter must be clean,

dry and free of any debris

ɋɬɿɣɤɚ

ɜɚɧɧɿɣ ɤɿɦɧɚɬɿ ɩɨɜɢɧɧɚ

ɛɭɬɢ ɱɢɫɬɚ, ɛɟɡ ɫɦɿɬɬɹ.

32 All bath/shower and sink controls

must be polished

ȼɫɿ ɪɭɱɤɢ ɜɚɧɧɢ/ɞɭɲɭ ɬɚ ɭɦɢɜɚ-

ɥɶɧɢɤɚ ɩɨɜɢɧɧɿ ɛɭɬɢ ɜɿɞɩɨɥɿɪɨɜɚ-

ɧɿ.

33 All mirrors must be clean and free

of smears

ȼɫɿ ɞɡɟɪɤɚɥɚ ɩɨɜɢɧɧɿ ɛɭɬɢ ɱɢɫɬɢ-

ɦɢ, ɛɟɡ ɩɥɹɦ.

HOUSEKEEPING — LAUNDRY ɉɊȺɇɇə

1 Laundr

list must include hours of

service

Ʉɚɪɬɤɚ ɡɚɦɨɜɥɟɧɧɹ ɩɨɜɢɧɧɚ ɜɿɞɨɛ-

ɪɚɠɚɬɢ ɝɨɞɢɧɢ ɫɟɪɜɿɫɭ.

2 Laundr

list must include

collection/delivery instructions

Ʉɚɪɬɤɚ ɡɚɦɨɜɥɟɧɧɹ ɩɨɜɢɧɧɚ ɜɿɞɨɛ-

ɪɚɠɚɬɢ ɞɟɬɚɥɿ ɩɪɢɣɨɦɭ/ɡɚɦɨɜɥɟɧ-

ɧɹ ɩɨɫɥɭɝɢ.

3 Laundr

list must include

collection telephone numbers

Ʉɚɪɬɤɚ ɡɚɦɨɜɥɟɧɧɹ ɩɨɜɢɧɧɚ ɜɿɞɨɛ-

ɪɚɠɚɬɢ ɬɟɥɟɮɨɧɢ ɞɥɹ ɡɚɛɟɡɩɟɱɟɧ-

ɧɹ ɡɚɦɨɜɥɟɧɧɹ.

4 Laundr

list must clearl

state

applicable prices

Ʉɚ

ɬɤɚ ɡɚɦɨɜɥɟɧɧɹ ɩɨɜɢɧɧɚ ɱɿɬɤɨ

ɜɤɚɡɭɜɚɬɢ ɰɿɧɢ.

464

ɉɪɨɞɨɜɠɟɧɧɹ ɞɨɞ. ȼ

HOUSEKEEPING — LAUNDRY ɉɊȺɇɇə

5 Laundr

list must have o

tion fo

folded or hung shirts

Ʉɚ

ɬɤɚ ɡɚɦɨɜɥɟɧɧɹ ɩɨɜɢɧɧɚ ɦɚɬɢ

ɨɩɰɿɸ ɞɥɹ ɫɤɥɚɞɟɧɢɯ ɿ ɩɨɜɿɲɚɧɢɯ

ɫɨɪɨɱɨɤ.

Valet amenit

tra

must include

laundry bags

ȼ ɤɿɦɧɚɬɿ ɩɨɜɢɧɧɿ ɛɭɬɢ ɩɚɤɟɬɢ ɞɥɹ

ɛɿɥɢɡɧɢ.

STANDARDS — COLLECTION ɋɌȺɇȾȺɊɌɂ — ɉɊɂɃɈɆ

1 Laundr

ressin

must be

collected within ten minutes of

request

ɉɪɚɧɧɹ/ɩɪɚɫɭɜɚɧɧɹ ɩɨɜɢɧɧɟ ɡɚɛɢ-

ɚɬɢɫɶ

ɨɞɨɜɠ ɞɟɫɹɬɢ ɯɜɢɥɢɧ

ɩɿɫɥɹ ɩɪɨɯɚɧɧɹ.

ee must knock li

htl

the door

ɉɪɚɰɿɜɧɢɤ ɩɨɜɢɧɟɧ ɥɟɝɤɨ ɩɨɫɬɭ-

ɤɚɬɢ ɭ ɞɜɟɪɿ.

3Em

ee must

reet the

uest in

a polite and friendly manner

ɉɪɚɰɿɜɧɢɤ ɩɨɜɢɧɟɧ ɩɪɢɜɿɬɚɬɢ ɝɨɫ-

ɬɹ ɭ ɜɜɿɱɥɢɜɿɣ ɬɚ ɥɸɛ’ɹɡɧɿɣ ɦɚɧɟɪɿ.

4Em

ee must use the

uest’s

name at least one time durin

the

interaction

ɚɰɿɜɧɢɤ ɩɨɜɢɧɟɧ ɜɠɢɜɚɬɢ ɿɦ’ɹ

ɝɨɫɬɹ ɩɪɢɧɚɣɦɧɿ ɨɞɢɧ ɪɚɡ ɭɩɪɨ-

ɞɨɜɠ ɪɨɡɦɨɜɢ.

5Em

ee must confirm with the

uest that the laundr

list is in

the bag

ɉɪɚɰɿɜɧɢɤ ɩɨɜɢɧɟɧ ɩɟɪɟɜɿɪɢɬɢ ɪɚ-

ɡɨɦ ɡ ɝɨɫɬɟɦ ɱɢ ɤɚɪɬɤɚ ɡɚɦɨɜɥɟɧɧɹ

ɽ ɜ ɩɚɤɟɬɿ ɞɥɹ ɩɪɚɧɧɹ.

6 Employee must thank the guest

ɚɰɿɜɧɢɤ ɩɨɜɢɧɟɧ ɩɨɞɹɤ

ɜɚɬɢ

ɝɨɫɬɸ.

STANDARDS — DELIVERY

AND PRESENTATION

ɋɌȺɇȾȺɊɌɂ — ȾɈɋɌȺȼɄȺ

ɌȺ ɉɊȿȾɋɌȺȼɅȿɇɇə

All laundr

must be delivere

within specified time

ȼɫɟ ɩɪɚɧɧɹ ɩɨɜɢɧɧɨ ɛɭɬɢ ɞɨɫɬɚɜ-

ɥɟɧɟ ɭ ɜɢɡɧɚɱɟɧɢɣ ɱɚɫ.

2 In case of an

dela

s the

ues

must be informed immediately

ɍ ɜɢɩɚɞɤ

ɞɶ-ɹɤɢɯ ɡɦɿɧ ɝɿɫɬɶ

ɩɨɜɢɧɟɧ ɛ

ɬɢ ɩ

ɨɿɧ

ɦɨɜɚɧɢɣ

ɧɟɝɚɣɧɨ.

With

ressin

, all

arments mus

e returned within 1 hour of the

being collected

ɍ ɜɢɩɚɞɤɭ ɩɪɚɫɭɜɚɧɧɹ ɜɫɿ ɪɟɱɿ ɩɨ-

ɜɢɧɧɿ ɛ

ɬɢ ɩɨɜɟ

ɧɟɧɿ

ɨɞɨɜɠ

ɝɨɞɢɧɢ ɩɿɫɥɹ ɡɚɦɨɜɥɟɧɧɹ ɩɨɫɥɭɝɢ.

All collected items must be returne

+ returned in the re

uested wa

(folded, on a hunger etc.)

ȼɫɿ ɪɟɱɿ ɩɨɜɢɧɧɿ ɩɨɜɟɪɬɚɬɢɫɶ ɭ ɜɢ-

ɡɧɚɱɟɧɢɣ ɫɩɨɫɿɛ (ɫɤɥɚɞɟɧɿ, ɧɚ ɜɿ-

ɲɚɤɭ ɬɨɳɨ).

465

ɉɪɨɞɨɜɠɟɧɧɹ ɞɨɞ. ȼ

STANDARDS — DELIVERY

AND PRESENTATION

ɋɌȺɇȾȺɊɌɂ — ȾɈɋɌȺȼɄȺ

ɌȺ ɉɊȿȾɋɌȺȼɅȿɇɇə

5 In case of a bill accom

anied the

laundry it must be clearly itemized

and totalled

ɍ ɜɢɩɚɞɤɭ ɩɪɟɞɫɬɚɜɥɟɧɧɹ ɪɚɯɭɧ-

ɤɭ, ɜɿɧ ɩɨɜɢɧɟɧ ɛɭɬɢ ɱɿɬɤɢɦ ɩɟɪɟ-

ɥɿɤɭ ɬɚ ɤɿɧɰɟɜɿɣ ɫɭɦɿ.

6 All items must be a

riatel

cleaned

ȼɫɿ

ɟɱɿ ɩɨɜɢɧɧɿ ɛ

ɬɢ ɧɚɥɟɠɧɢɦ

ɱɢɧɨɦ ɱɢɫɬɢɦɢ.

All items must be a

riatel

pressed

ȼɫɿ

ɟɱɿ ɩɨɜɢɧɧɿ ɛ

ɬɢ ɧɚɥɟɠɧɢɦ

ɱɢɧɨɦ ɩɨɩɪɚɫɨɜɚɧɿ.

8 If stain can not be removed from

the

arment the

uest must be

informed

əɤɳɨ ɩɥɹɦ

ɧɟɦɨɠɥɢɜɨ ɜɢɜɟɫɬɢ

ɟɱɟɣ — ɧɟɨɛɯɿɞɧɨ ɩɨɜɿɞɨɦɢɬɢ

ɝɨɫɬɹ.

9 All han

arments must be

returned on a good quality hangers

ɍɫɿ «ɩɨɜɿɲɚɧɿ» ɪɟɱɿ ɩɨɜɢɧɧɿ ɛɭɬɢ ɩɨ-

ɜɟɪɧɭɬɿ ɧɚ ɜɿɲɚɤɚɯ ɧɚɥɟɠɧɨʀ ɹɤɨɫɬɿ.

Articles on hun

ers must covere

in plastic

Ɉɞɹɝ ɧɚ ɜɿɲɚɤɚɯ ɩɨɜɢɧɟɧ ɛɭɬɢ ɩɨ-

ɤɪɢɬɢɣ ɩɨɥɿɟɬɢɥɟɧɨɜɢɦ ɩɚɤɟɬɨɦ.

11 All articles must be free of odor ȼɟɫɶ ɨɞɹɝ ɩɨɜɢɧɟɧ ɛɭɬɢ ɛɟɡ ɫɬɨ-

ɪɨɧɧɶɨɝɨ ɡɚɩɚɯɭ.

All folded

arments must be

delivered in a box/basket/tray

ȼɟɫɶ ɫɤɥɚɞɟɧɢɣ ɨɞɹɝ ɩɨɜɢɧɟɧ ɛɭɬɢ

ɞɨɫɬɚɜɥɟɧɢɣ ɜ ɩɚɤɟɬɿ.

13 All buttons must be re

laced if

fallen or loose

ȼɫɿ ʉ

ɞɡɢɤɢ ɩɨɜɢɧɧɿ ɛ

ɬɢ ɩɟ

ɟɲɢɬɿ,

ɹɤɳɨ ɜɿɞɿɪɜɚɥɢɫɹ ɚɛɨ ɜɿɞɪɢɜɚɸɬɶɫɹ.

Garments must be free of an

staples or pins

ȼɟɫɶ ɨɞɹɝ ɩɨɜɢɧɟɧ ɛɭɬɢ ɛɟɡ ɤɧɨ-

ɩɨɤ ɱɢ ɛɭɥɚɜɨɤ.

15 Laundr

s must be remove

from all items

Ȼɿɪɤɢ ɜɿɞ ɩɪɚɧɧɹ ɩɨɜɢɧɧɿ ɛɭɬɢ ɡɚ-

ɛɪɚɧɿ ɡɿ ɜɫɿɯ ɪɟɱɟɣ.

16 Socks must be in pairs and folded

ɒɤɚ

ɩɟɬɤɢ ɩɨɜɢɧɧɿ ɛ

ɬɢ ɫɤɥɚɞɟɧɿ

ɩɚɪɨɸ.

17 In case of Do Not Disturb si

n on

the door a callin

card must be

placed under the door

ɍ ɜɢɩɚɞɤɭ ȾɇȾ ɧɚ ɞɜɟɪɹɯ, ɩɨɜɿɞ-

ɨɦɥɟɧɧɹ ɩɨɜɢɧɧɨ ɛ

ɬɢ ɡɚɥɢɲɟɧɟ

ɩɿɞ ɞɜɟɪɢɦɚ.

18 If shoes are left out to be cleane

it must be returned

olished to

a high standart

əɤɳɨ ɜɡɭɬɬɹ ɛɭɥɨ ɡɚɥɢɲɟɧɟ ɞɥɹ ɱɢ-

ɫɬɤɢ, ɜɨɧɨ ɩɨɜɢɧɧɨ ɛ

ɬɢ ɩɨɜɟ

ɬɨ

ɧɚɩɨɥɿɪɨɜɚɧɢɦ ɡɝɿɞɧɨ ɫɬɚɧɞɚɪɬɿɜ.

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ɉɪɨɞɨɜɠɟɧɧɹ ɞɨɞ. ȼ

IN ROOM BAR ȻȺɊ ɍ ɇɈɆȿɊȱ

STANDARDS —

ORDER OF SERVICE:

ɋɌȺɇȾȺɊɌɂ —

ɁȺɆɈȼɅȿɇɇə ɉɈɋɅɍȽɂ:

1 The in room bar must be checke

daily.

Ȼɚ

ɧɨɦɟ

ɿ ɧɟɨɛɯɿɞɧɨ ɤɨɠɧɨɝɨ

ɞɧɹ ɩɟɪɟɜɿɪɹɬɢ.

2 If em

ee was observed, he/she

must wear a complete uniform and

must be well presented.

ɉɪɚɰɿɜɧɢɤ ɩɨɜɢɧɟɧ ɧɨɫɢɬɢ ɩɨɜ-

ɧɢɣ ɤɨɦɩɥɟɤɬ ɭɧɿɮɨɪɦɢ ɿ ɦɚɬɢ ɧɚ-

ɥɟɠɧɢɣ ɜɢɝɥɹɞ.

3 The em

ee must be

leasan

and professional in manner.

ɚɰɿɜɧɢɤ ɩɨɜɢɧɟɧ ɩɨɜɨɞɢɬɢɫɶ

ɥɸɛ’ɹɡɧɨ ɿ ɩɪɨɮɟɫɿɣɧɨ.

All used mini bar items must be

replaced.

ɍɫɿ ɜɢɤɨ

ɢɫɬɚɧɿ ɧɚɩɨʀ ɡ ɦɿɧɿ ɛɚ

ɪɭ

ɩɨɜɢɧɧɿ ɛɭɬɢ ɡɚɦɿɧɟɧɿ.

All dirt

lasses must be re

lace

with clean glasses.

ɍɫɿ ɛ

ɪɭ

ɞɧɿ ɤɟɥɢɯɢ ɩɨɜɢɧɧɿ ɛ

ɬɢ

ɡɚɦɿɧɟɧɿ.

6 The ice bucket/tra

must be fille

daily (if applicable).

ɉɨɫɭɞ/ɥɨɬɨɤ ɡ ɥɶɨɞɨɦ ɩɨɜɢɧɧɿ ɛɭ-

ɬɢ ɧɚɩɨɜɧɟɧɿ ɤɨɠɧɨɝɨ ɞɧɹ

(

ɹɤɳɨ

ɧɟɨɛɯɿɞɧɨ).

PRODUCT: ɉɊɈȾɍɄɌ:

7 In room bar cabinet must be clean

and dust free.

ɉɨɥɢɱɤɚ ɛɚ

ɧɨɦɟ

ɿ ɩɨɜɢɧɧɚ

ɛɭɬɢ ɱɢɫɬɚ ɿ ɛɟɡ ɩɢɥɭ.

8 Mini bar fridge must be steady.

ɏɨɥɨɞɢɥɶɧɢɤ ɦɿɧɿɛɚ

ɚ ɩɨɜɢɧɟɧ

ɛɭɬɢ ɫɬɿɣɤɢɦ.

9 Mini bar frid

e must be easil

accessible.

Ⱦɨɫɬ

ɩ ɞɨ ɯɨɥɨɞɢɥɶɧɢɤɚ ɦɿɧɿɛɚ

ɩɨɜɢɧɟɧ ɛɭɬɢ ɥɟɝɤɢɣ.

10 The mini bar frid

e must be clean

and free of any odour.

ɏɨɥɨɞɢɥɶɧɢɤ ɦɿɧɿɛɚɪɚ ɩɨɜɢɧɟɧ ɛɭ-

ɬɢ ɱɢɫɬɢɣ ɛɟɡ ɛɭɞɶ-ɹɤɨɝɨ ɡɚɩɚɯɭ.

11 The mini bar frid

e must be in

good working order.

ɏɨɥɨɞɢɥɶɧɢɤ ɦɿɧɿɛɚ

ɚ ɩɨɜɢɧɟɧ

ɛɭɬɢ ɜ ɧɚɥɟɠɧɨɦɭ ɪɨɛɨɱɨɦɭ ɫɬɚɧɿ.

12 The mini bar frid

e must be free

of any ice build up.

ȼ ɯɨɥɨɞɢɥɶɧɢɤɭ ɦɿɧɿɛɚɪɚ ɧɟ ɩɨ-

ɜɢɧɧɨ ɛɭɬɢ ɧɚɩɥɢɜɭ ɥɶɨɞɭ.

The in room bar must contain

a good selection of drinks.

Ɇɿɧɿɛɚ

ɧɨɦɟ

ɿ ɩɨɜɢɧɟɧ ɦɿɫɬɢɬɢ

ɞɨɫɬɚɬɧɿɣ ɜɢɛɿɪ ɧɚɩɨʀɜ.

There must be a minimum of 2 bot-

tles of mineral water available.

ȼ ɦɿɧɿɛɚɪɿ ɩɨɜɢɧɧɨ ɛɭɬɢ ɩɪɢɧɚɣɦ-

ɧɿ 2 ɩɥɹɲɤɢ ɦɿɧɟɪɚɥɶɧɨʀ ɜɨɞɢ.

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ɉɪɨɞɨɜɠɟɧɧɹ ɞɨɞ. ȼ

PRODUCT: ɉɊɈȾɍɄɌ:

15 Food items must be available. ȼ ɦɿɧɿɛɚɪɿ ɩɨɜɢɧɧɚ ɛɭɬɢ ʀɠɚ.

16 An in room bar

rice list must be

available

(

i.e. either a

rinted lis

or in the directory of services).

ȼ ɧɨɦɟ

ɿ ɩɨɜɢɧɟɧ ɛ

ɬɢ ɫɩɢɫɨɤ ɰɿɧ

ɦɿɧɿɛɚɪɚ (ɜɢɞɪɭɤɨɜɚɧɢɣ ɫɩɢɫɨɤ ɚɛɨ

ɜ ɿɧɮɨɩɚɩɰɿ).

The in room bar bevera

es/foo

items must correspond to the prin-

ted list.

ɇɚɩɨʀ/ʀɠɚ ɦɿɧɿɛɚɪɚ ɩɨɜɢɧɧɿ ɜɿɞɩɨ-

ɜɿɞɚɬɢ ɜɢɞɪɭɤɨɜɚɧɨɦɭ ɫɩɢɫɤɭ.

18 Frid

e contents must be neatl

arran

ed with all labels facin

outwards.

ȼɦɿɫɬ ɯɨɥɨɞɢɥɶɧɢɤɚ ɩɨɜɢɧɟɧ ɛ

ɬɢ

ɨɯɚɣɧɨ ɫɤɥɚɞɟɧɢɣ

ɫɿɦɚ ɟɬɢɤɟɬɤɚɦɢ

ɩɨɜɟɪɧɭɬɢɦɢ ɞɥɹ ɧɚɥɟɠɧɨɝɨ ɨɝɥɹɞɭ.

All canned drinks must be free of

any rust.

ɍɫɿ

ɨɡɥɢɬɿ ɧɚɩɨʀ ɧɟ ɩɨɜɢɧɧɿ ɛ

ɬɢ

ɡɿɩɫɭɬɿ.

All stock must not exceed ex

date.

ȼɟɫɶ ɩɟɪɟɥɿɤ ɧɟ ɩɨɜɢɧɟɧ ɩɟɪɟɜɢ-

ɳɭɜɚɬɢ ɬɟɪɦɿɧ ɩɪɢɞɚɬɧɨɫɬɿ.

21 Two of each t

e of

lass mus

correspond to drinks offered.

Ⱦɜɚ ɤɟɥɢɯɢ ɡ ɤɨɠɧɨɝɨ ɬɢɩɭ ɩɨɜɢɧ-

ɧɿ ɜɿɞɩɨɜɿɞɚɬɢ ɡɚɩɪɨɩɨɧɨɜɚɧɢɦ ɧɚ-

ɩɨɹɦ.

22 All

lassware must be clean,

polished, unchipped and matching.

ɍɫɿ ɤɟɥɢɯɢ ɩɨɜɢɧɧɿ ɛɭɬɢ ɱɢɫɬɿ, ɧɚ-

ɩɨɥɿɪɨɜɚɧɿ, ɛɟɡ ɩɨɲɤɨɞɠɟɧɶ ɿ ɜɿɞ-

ɩɨɜɿɞɚɬɢ ɞɢɡɚɣɧɭ.

23 Glassware must be

laced on

coasters/liner.

Ʉɟɥɢɯɢ ɩɨɜɢɧɧɿ ɡɧɚɯɨɞɢɬɢɫɶ ɧɚ

ɩɿɞɫɬɚɜɰɿ.

24 There both a corkscrew and bottle

opener must be available (if needed).

ɒɬɨɩɨɪ ɞɥɹ ɩɥɹɲɨɤ ɩɨɜɢɧɟɧ ɛɭɬɢ

ɞɨɫɬɭɩɧɢɣ (ɹɤɳɨ ɧɟɨɛɯɿɞɧɨ).

25 There must be stir sticks an

coasters available.

ɉɨɜɢɧɧɿ ɛɭɬɢ ɩɚɥɢɱɤɢ ɞɥɹ ɪɨɡɦɿ-

ɲɭɜɚɧɧɹ ɿ ɲɬɨɩɨɪ.

26 Linen/

er serviettes must be

available.

ɉɨɜɢɧɧɿ ɛɭɬɢ ɫɟɪɜɟɬɤɢ ɡ ɬɤɚɧɢ-

ɧɢ/ɩɚɩɟɪɨɜɿ.

An ice bucket and ton

s must be

available.

ɉɨɜɢɧɧɿ ɛ

ɬɢ ɩɨɫ

ɞ ɿ ɳɢɩɰɿ ɞɥɹ

ɥɶɨɞɭ.

* ɋɤɥɚɞɟɧɨ ɡɚ ɞɚɧɢɦɢ ɫɬɚɧɞɚɪɬɿɜ ɨɛɫɥɭɝɨɜɭɜɚɧɧɹ ɭ ɝɨɬɟɥɹɯ ɍɤɪɚʀɧɢ, ɪɨɡɪɨɛɥɟ-

ɧɢɯ ɜɿɞɩɨɜɿɞɧɨ ɞɨ ɇɚɰɿɨɧɚɥɶɧɨɝɨ ɫɬɚɧɞɚɪɬɭ ɍɤɪɚʀɧɢ ɬɚ ɦɿɠɧɚɪɨɞɧɢɯ ɫɬɚɧɞɚɪɬɿɜ ɨɛ-

ɫɥɭɝɨɜɭɜɚɧɧɹ.

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Ⱦɨɞɚɬɨɤ Ƚ

Ɋɢɫ. 1. Ⱦɜɨɦɿɫɧɢɣ, ɨɞɧɨɤɿɦɧɚɬɧɢɣ ɧɨɦɟɪ ɩɟɪɲɨʀ ɤɚɬɟɝɨɪɿʀ

Ɋɢɫ. 2. Ɍɪɶɨɯɦɿɫɧɢɣ ɧɨɦɟɪ ɱɟɬɜɟɪɬɨʀ ɤɚɬɟɝɨɪɿʀ

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Ɋɢɫ. 3. Ɉɞɧɨɦɿɫɧɢɣ (ɞɜɨɦɿɫɧɢɣ) ɧɚɩɿɜɥɸɤɫ (ɫɬɭɞɿɨ)

Ɋɢɫ. 4. Ɉɞɧɨɦɿɫɧɢɣ (ɞɜɨɦɿɫɧɢɣ), ɞɜɨɤɿɦɧɚɬɧɢɣ ɥɸɤɫ

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Ɋɢɫ. 5. Ɉɞɧɨɦɿɫɧɢɣ (ɞɜɨɦɿɫɧɢɣ) ɞɭɩɥɟɤɫ

Ɋɢɫ. 6. Ɉɞɧɨɦɿɫɧɢɣ (ɞɜɨɦɿɫɧɢɣ) ɚɩɚɪɬɚɦɟɧɬ