Мальська М.П. Готельний бізнес: теорія та практика

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451

ɉɪɨɞɨɜɠɟɧɧɹ ɞɨɞ. ȼ

STANDARDS —

THE SERVICE:

ɋɌȺɇȾȺɊɌɂ —

ɈȻɋɅɍȽɈȼɍȼȺɇɇə:

Breakfast — 25 minutes ɋɧɿɞɚɧɨɤ í 25 ɯɜ.

Snack — 25 minutes Ɂɚɤɭɫɤɚ í 25 ɯɜ.

Lunch/Dinner — 30 minutes Ɉɛɿɞ í 30 ɯɜ.

The em

ee must either rin

the

ell or knock li

htl

on the doo

(

i.e. not automaticall

let himself

into the room).

ɚɰɿɜɧɢɤ ɩɨɜɢɧɟɧ ɩɨɞɡɜɨɧɢɬɢ

ɭ ɞɡɜɿɧɨɤ ɚɛɨ ɥɟɝɤɨ ɩɨɫɬɭɤɚɬɢ ɭ ɞɜɟ-

ɪɿ (ɜɜɿɣɬɢ ɭ ɤɿɦɧɚɬɭ ɧɟ ɨɞɪɚɡɭ).

23 The employee must greet the guest

in a polite and friendly manner.

ɉɪɚɰɿɜɧɢɤ ɩɨɜɢɧɟɧ ɜɜɿɱɥɢɜɨ ɿ ɞɨɛ-

ɪɨɡɢɱɥɢɜɨ ɩɪɢɜɿɬɚɬɢ ɝɨɫɬɹ.

24 The employee must use the guest’s

name at least once durin

the

interaction.

ɉɪɚɰɿɜɧɢɤ ɩɨɜɢɧɟɧ ɩɪɢɧɚɣɦɧɿ ɨɞɢɧ

ɚɡ ɡɜɟ

ɬɚɬɢɫɹ ɞɨ ɝɨɫɬɹ ɩɨ ɿɦɟɧɿ

ɩɿɞ ɱɚɫ ɨɛɫɥɭɝɨɜɭɜɚɧɧɹ.

25 If there is a news

er on the doo

the em

ee must brin

it in with

the tray.

əɤɳɨ ɧɚ ɞɜɟɪɹɯ ɽ ɝɚɡɟɬɚ, ɩɪɚɰɿɜ-

ɧɢɤ ɩɨɜɢɧɟɧ ɩɪɢɧɟɫɬɢ ʀʀ ɞɨ ɤɿɦɧɚ-

ɬɢ ɪɚɡɨɦ ɡ ɩɿɞɧɨɫɨɦ.

26 The em

ee must ask where the

uest would like the tra

/trolle

be placed.

ɉɪɚɰɿɜɧɢɤ ɩɨɜɢɧɟɧ ɡɚɩɢɬɚɬɢ ɝɨɫ-

ɬɹ, ɞɟ ɛ ɜɿɧ ɯɨɬɿɜ ɪɨɡɦɿɫɬɢɬɢ ɩɿɞ-

ɧɨɫ/ɫɬɨɥɢɤ ɧɚ ɤɨɥɟɫɚɯ.

In the case of a trolle

the

ee must o

en leaves an

secure.

əɤɳɨ ɫɬ

ɚɜɢ ɩɨɞɚɸɬɶɫɹ ɧɚ ɜɿɡɤ

ɚɰɿɜɧɢɤ ɩɨɜɢɧɟɧ ɩ

ɢɜɟɫɬɢ ɜɿɡɨɤ

ɭ ɪɨɛɨɱɢɣ ɫɬɚɧ ɿ ɩɨɫɬɚɜɢɬɢ ɭ ɧɟ-

ɪɭɯɨɦɟ ɩɨɥɨɠɟɧɧɹ.

28 The employee must set the table. ɉ

ɚɰɿɜɧɢɤ ɩɨɜɢɧɟɧ ɩɨɫɬɚɜɢɬɢ

ɫɬɿɥ.

29 The em

ee must

osition the

chairs accordingly.

ɉɪɚɰɿɜɧɢɤ ɩɨɜɢɧɟɧ ɜɿɞɩɨɜɿɞɧɨ ɪɨɡ-

ɦɿɫɬɢɬɢ ɤɪɿɫɥɚ.

The em

ee must offer remove

hot food from the cabinet and if so

the flame must be extinguished.

ɉɪɢ ɩɨɞɚɱɿ ɝɚɪɹɱɨʀ ɫɬɪɚɜɢ ɩɪɚɰɿɜ-

ɧɢɤ ɩɨɜɢɧɟɧ ɡɚɩɪɨɩɨɧɭɜɚɬɢ ɝɨɫɬɸ

ɜɿɞɤɪɢɬɢ ɫɬɪɚɜɭ. ɍ ɜɢɩɚɞɤɭ ɩɪɢ-

ɝɨɬɭɜɚɧɧɹ ɫɬɪɚɜɢ ɧɚ ɜɨɝɧɿ, ɩɨɝɚɫɢ-

ɬɢ ɩɨɥɭɦ’ɹ.

31 Employee must remove cloches. ɉɪɚɰɿɜɧɢɤ ɩɨɜɢɧɟɧ ɡɚɛɪɚɬɢ ɤɪɢɯɬɢ.

452

ɉɪɨɞɨɜɠɟɧɧɹ ɞɨɞ. ȼ

STANDARDS —

THE SERVICE:

ɋɌȺɇȾȺɊɌɂ —

ɈȻɋɅɍȽɈȼɍȼȺɇɇə:

32 The em

ee must advise

ues

that the plate is hot (f required).

ɚɰɿɜɧɢɤ ɩɨɜɢɧɟɧ ɩɨɩɟ

ɟɞɢɬɢ

ɝɨɫɬɹ, ɳɨ ɬɚɪɿɥɤɢ ɝɚɪɹɱɿ (ɹɤɳɨ ɧɟ-

ɨɛɯɿɞɧɨ).

33 The em

ee must offer to

the beverages.

ɉɪɚɰɿɜɧɢɤ ɩɪɨɩɨɧɭɽ ɧɚɥɢɬɢ ɧɚɩɨʀ.

34 The em

ee must ex

lain the

various condiments with the meal

(if unidentifiable).

ɉɪɚɰɿɜɧɢɤ ɩɨɜɢɧɟɧ ɩɨɹɫɧɢɬɢ ɜɢ-

ɤɨ

ɢɫɬɚɧɧɹ ɩ

ɢɩ

ɚɜ ɞɨ ʀɠɿ

(

ɹɤɳɨ

ɧɟɜɿɞɨɦɿ).

35 In the case of a breakfast order, the

ee must offer to o

en the

curtains.

əɤɳɨ ɡɚɦɨɜɥɟɧɨ ɫɧɿɞɚɧɨɤ, ɩɪɚ-

ɰɿɜɧɢɤ ɩɨɜɢɧɟɧ ɡɚɩ

ɨɩɨɧ

ɜɚɬɢ

ɜɿɞɤɪɢɬɢ ɝɚɪɞɢɧɢ.

The order must be correct an

complete.

Ɂɚɦɨɜɥɟɧɧɹ ɩɨɜɢɧɧɨ ɛɭɬɢ ɜɿɪɧɢɦ ɿ

ɩɨɜɧɢɦ.

37 The em

ee must inform the

guest of tray/trolley collection pro-

cedures

(

not a

licable if trolle

removal card present).

ɚɰɿɜɧɢɤ ɩɨɜɢɧɟɧ ɩɨɜɿɞɨɦɢɬɢ

ɝɨɫɬɹ ɩ

ɨ ɩ

ɨɰɟɞ

ɭɪɭ

ɩɨɜɟ

ɧɟɧɧɹ

ɜɿɡɤɚ.

38 The employee thank the guest. ɉ

ɚɰɿɜɧɢɤ ɩɨɜɢɧɟɧ ɩɨɞɹɤ

ɜɚɬɢ

ɝɨɫɬɸ.

ACCOUNTING —

BILL PRESENTATION:

ɈȻɅȱɄ —

ȼɂɋɌȺȼɅȿɇɇə ɊȺɏɍɇɄɍ:

The bill must be

resented in

a clean bill fold/tra

with hotel

pen.

Ɋɚɯɭɧɨɤ ɧɚɞɚɽɬɶɫɹ ɭ ɱɢɫɬɨɦɭ ɮɨɥ-

ɞɟɪɿ/ɧɚ ɩɿɞɧɨɫɿ ɡ ɪɭɱɤɨɸ ɝɨɬɟɥɸ.

The bill must be clearl

itemize

and correct.

Ɋɚɯɭɧɨɤ ɩɨɜɢɧɟɧ ɛɭɬɢ ɱɿɬɤɨ ɞɟɬɚ-

ɥɿɡɨɜɚɧɢɦ ɿ ɜɿɪɧɢɦ.

The em

ee must ask the

ues

for a signature.

ɉɪɚɰɿɜɧɢɤ ɩɨɜɢɧɟɧ ɩɨɩɪɨɫɢɬɢ ɝɨ-

ɫɬɹ ɩɨɫɬɚɜɢɬɢ ɩɿɞɩɢɫ.

THE EMPLOYEE: ɉɊȺɐȱȼɇɂɄ:

42 The employee must be dressed in a

clean,

ressed and com

lete

uniform.

ɉɪɚɰɿɜɧɢɤ ɩɨɜɢɧɟɧ ɛɭɬɢ ɨɞɹɝɧɟ-

ɧɢɣ ɭ ɱɢɫɬɢɣ, ɩɨɩɪɚɫɨɜɚɧɢɣ ɿ ɩɨ-

ɜɧɢɣ ɤɨɦɩɥɟɤɬ ɭɧɿɮɨɪɦɢ.

453

ɉɪɨɞɨɜɠɟɧɧɹ ɞɨɞ. ȼ

THE EMPLOYEE: ɉɊȺɐȱȼɇɂɄ:

43 Em

ee’s shoes must be of

a corporate standard.

ȼɡ

ɬɬɹ ɩ

ɚɰɿɜɧɢɤɿɜ ɩɨɜɢɧɧɨ ɛ

ɬɢ

ɤɨɪɩɨɪɚɬɢɜɧɨɝɨ ɫɬɚɧɞɚɪɬɭ.

44 The em

ee must wear a name

badge (if applicable).

ɉɪɚɰɿɜɧɢɤ ɩɨɜɢɧɟɧ ɧɨɫɢɬɢ ɿɞɟɧɬɢ-

ɮɿɤɚɬɨɪ ɨɫɨɛɢ (ɹɤɳɨ ɧɟɨɛɯɿɞɧɨ).

45 The employee must be well groo-

med.

ɉɪɚɰɿɜɧɢɤ ɩɨɜɢɧɟɧ ɛɭɬɢ ɞɨɝɥɹɧɟ-

ɧɢɣ.

46 The em

ee must maintain e

contact with the guest.

ɚɰɿɜɧɢɤ ɩɨɜɢɧɟɧ ɩɿɞɬ

ɢɦ

ɜɚɬɢ

ɡɨɪɨɜɢɣ ɤɨɧɬɚɤɬ ɡ ɝɨɫɬɟɦ.

47 The em

ee must smile an

exhibit a friendly manner.

ɚɰɿɜɧɢɤ ɩɨɜɢɧɟɧ ɩɨɫɦɿɯɚɬɢɫɶ

ɿ ɩɪɨɹɜɥɹɬɢ ɞɨɛɪɨɡɢɱɥɢɜɿɫɬɶ.

48 The em

ee must have a

workin

knowled

e of the En

lish

language.

ɉɪɚɰɿɜɧɢɤ ɩɨɜɢɧɟɧ ɜɨɥɨɞɿɬɢ ɧɚ ɧɟ-

ɨɛɯɿɞɧɨɦɭ ɪɿɜɧɿ ɿɧɨɡɟɦɧɨɸ ɦɨɜɨɸ.

49 Em

ee must be attentive to the

guest’s needs at all times.

ɚɰɿɜɧɢɤ ɩɨɜɢɧɟɧ ɛ

ɬɢ

ɜɚɠɧɢɦ

ɞɨ ɩɨɬɪɟɛ ɝɨɫɬɹ ɳɨɪɚɡɭ.

PRODUCT — MENU AND FOOD: ɉɊɈȾɍɄɌ — Ɇȿɇɘ ɌȺ ɋɌɊȺȼɂ:

50 Was the room service menu clean

and in good repair?

Ɇɟɧɸ ɨɛɫɥ

ɝɨɜ

ɜɚɧɧɹ ɜ ɤɿɦɧɚɬɿ

ɩɨɜɢɧɧɨ ɛ

ɬɢ ɱɢɫɬɢɦ ɿ

ɞɨɛ

ɨɦ

ɫɬɚɧɿ.

51 Were two vegetarian options avail-

able?

ȼ ɦɟɧɸ ɩɨɜɢɧɧɨ ɛɭɬɢ ɞɜɿ ɜɟɝɟɬɚ-

ɪɿɚɧɫɶɤɿ ɫɬɪɚɜɢ.

52 Was the food

resented in an

appealing manner?

ɉɪɚɰɿɜɧɢɤ ɩɪɢɧɨɫɢɬɶ ʀɠɭ ɭ ɜɿɞɩɨ-

ɜɿɞɧɿɣ ɦɚɧɟɪɿ.

53 Did the food directl

resemble its

description from the menu?

Ȳɠɚ ɩɨɜɢɧɧɚ ɩɨɜɧɿɫɬɸ ɜɿɞɩɨɜɿɞɚɬɢ

ʀʀ ɨɩɢɫɭ ɜ ɦɟɧɸ.

54 Was the food fresh and of

flavour?

Ȳɠɚ ɩɨɜɢɧɧɚ ɛ

ɬɢ ɫɜɿɠɚ ɿ ɩ

ɢɽɦɧɚ

ɧɚ ɡɚɩɚɯ.

55 Was food served at the correc

temperature?

Ȳɠɚ ɩɨɞɚɽɬɶɫɹ ɜɿɞɩɨɜɿɞɧɨʀ ɬɟɦɩɟ-

ɪɚɬɭɪɢ.

56 Was the texture and colour of the

food acceptable?

ɋɤɥɚɞ ɿ ɤɨɥɿ

ʀɠɿ ɩɨɜɢɧɟɧ ɛ

ɬɢ

ɡɝɿɞɧɨ ɧɨɪɦ ɫɟɪɜɿɪɭɜɚɧɧɹ.

454

ɉɪɨɞɨɜɠɟɧɧɹ ɞɨɞ. ȼ

PRODUCT — MENU AND FOOD: ɉɊɈȾɍɄɌ — Ɇȿɇɘ ɌȺ ɋɌɊȺȼɂ:

57 Were portions of acceptable size? ɉɨ

ɰɿʀ ɩɨɜɢɧɧɿ ɛ

ɬɢ ɩ

ɢɣɧɹɬɧɨɝɨ

ɪɨɡɦɿɪɭ.

58 Was the food cooked as requested? Ȳɠɚ ɩɨɜɢɧɧɚ ɛ

ɬɢ ɩ

ɢɝɨɬɨɜɥɟɧɚ

ɡɝɿɞɧɨ ɡɚɦɨɜɥɟɧɧɹ.

59 Was coffee/tea hot and fresh? Ʉɚɜɚ/ɱɚɣ ɩɨɜɢɧɧɿ ɛɭɬɢ ɝɚɪɹɱɿ ɿ ɫɜɿɠɿ.

60 Was milk/cream offered with the

coffee/tea?

ɿɰɿɚɧɬ ɩɨɜɢɧɟɧ ɡɚɩ

ɨɩɨɧ

ɜɚɬɢ

ɦɨɥɨɤɨ/ɜɟɪɲɤɢ ɞɨ ɤɚɜɢ.

61 Were juices freshly squeezed? ɋɨɤɢ ɩɨɜɢɧɧɿ ɛɭɬɢ ɫɜɿɠɨɜɢɬɢɫɧɭɬɿ.

62 Did fresh rolls/bread accom

the meal (if applicable)?

Ⱦɨ ʀɠɿ ɩɨɜɢɧɧɿ ɩɨɞɚɜɚɬɢɫɶ ɫɜɿɠɿ

ɛɭɥɨɱɤɢ/ɯɥɿɛ (ɹɤɳɨ ɧɟɨɛɯɿɞɧɨ).

PRODUCT — TRAY/TROLLEY

LAYOUT:

ɉɊɈȾɍɄɌ — ɊɈɁɆȱɓȿɇɇə

ɉȱȾɇɈɋɍ/ɋɌɈɅɂɄȺ ɇȺ ɄɈɅȿɋȺɏ:

63 The room service tra

/trolle

mus

be clean and in good repair.

ɉɿɞɧɨɫ/ɫɬɿɥ ɧɚ ɤɨɥɟɫɚɯ ɩɨɜɢɧɧɿ ɛɭ-

ɬɢ ɱɢɫɬɿ ɿ ɜ ɞɨɛɪɨɦɭ ɫɬɚɧɿ ɜ ɩɪɨ-

ɰɟɫɿ ɨɛɫɥɭɝɨɜɭɜɚɧɧɹ ɤɿɦɧɚɬ.

64 The tra

/trolle

must cover clean,

pressed and free of any stains/tears.

ɇɚ ɩɿɞɧɨɫɿ/ɫɬɨɥɢɤɭ ɧɚ ɤɨɥɟɫɚɯ ɩɨ-

ɜɢɧɧɚ ɛ

ɬɢ ɱɢɫɬɚ, ɩɨɩ

ɚɫɨɜɚɧɚ

ɫɤɚɬɟɪɬɢɧɚ ɛɟɡ ɠɨɞɧɢɯ ɩɥɹɦ/ɩɨɲ-

ɤɨɞɠɟɧɶ.

65 Correct cutler

must be used fo

its intended

ose and was i

clean and matching in pattern.

ȼɿɞɩɨɜɿɞɧɿ ɫɬɨɥɨɜɿ ɩɪɢɛɨɪɢ ɩɨ-

ɜɢɧɧɿ ɜɢɤɨ

ɢɫɬɨɜ

ɜɚɬɢɫɶ ɡɝɿɞɧɨ

ʀɯɧɶɨɝɨ ɩ

ɹɦɨɝɨ ɩ

ɢɡɧɚɱɟɧɧɹɦ.

ɉɪɢɛɨɪɢ ɩɨɜɢɧɧɿ ɛɭɬɢ ɱɢɫɬɿ ɿ ɜɿɞ-

ɩɨɜɿɞɚɬɢ ɞɢɡɚɣɧɭ.

66 Silver cutlery must be used. ɇɟɨɛɯɿɞɧɨ ɜɢɤɨɪɢɫɬɨɜɭɜɚɬɢ ɫɪɿɛɧɿ

ɫɬɨɥɨɜɿ ɩɪɢɛɨɪɢ.

67 Crocker

/silverware must be use

for its intended

ose and i

must be clean, free of chi

s an

matching in pattern.

ɉɨɫɭɞ/ɫɬɨɥɨɜɟ ɫɪɿɛɥɨ ɩɨɜɢɧɧɿ ɜɢ-

ɤɨɪɢɫɬɨɜɭɜɚɬɢɫɶ ɞɥɹ ʀɯɧɶɨɝɨ ɩɪɹ-

ɦɨɝɨ ɩɪɢɡɧɚɱɟɧɧɹ. ɉɨɫɭɞ ɩɨɜɢɧɟɧ

ɛɭɬɢ ɱɢɫɬɢɣ, ɛɟɡ ɠɨɞɧɢɯ ɩɨɲɤɨ-

ɞɠɟɧɶ ɿ ɩɿɞɯɨɞɢɬɢ ɩɨ ɞɢɡɚɣɧɭ.

68 The

lassware must be clean,

unchi

ed and matchin

pattern.

ɋɤɥɹɧɢɣ ɩɨɫɭɞ ɩɨɜɢɧɟɧ ɛɭɬɢ ɱɢɫ-

ɬɢɣ, ɛɟɡ ɩɨɲɤɨɞɠɟɧɶ ɿ ɜɿɞɩɨɜɿɞɚɬɢ

ɩɨ ɞɢɡɚɣɧɭ.

455

ɉɪɨɞɨɜɠɟɧɧɹ ɞɨɞ. ȼ

PRODUCT — TRAY/TROLLEY

LAYOUT:

ɉɊɈȾɍɄɌ — ɊɈɁɆȱɓȿɇɇə

ɉȱȾɇɈɋɍ/ɋɌɈɅɂɄȺ ɇȺ ɄɈɅȿɋȺɏ:

All the drinks must be covere

with stancaps.

ɍɫɿ ɧɚɩɨʀ ɩɨɜɢɧɧɿ ɧɚɤɪɢɜɚɬɢɫɶ ɮɿɪ-

ɦɨɜɢɦɢ ɤɪɢɲɤɚɦɢ.

70 A vase and fresh flower mus

accompany the meal.

Ɋɚɡɨɦ ɡ ʀɠɟɸ ɩɨɜɢɧɧɚ ɛ

ɬɢ ɜɚɡɚ

ɿ ɫɜɿɠɿ ɤɜɿɬɢ.

A cloche must be used to cove

hot food.

Ƚɚ

ɹɱɚ ʀɠɚ ɩɨɜɢɧɧɚ ɧɚɤ

ɢɜɚɬɢɫɶ

ɤɪɢɲɤɨɸ.

72 The cloche must be clean, polished

and in good repair.

Ʉɪɢɲɤɢ ɩɨɜɢɧɧɿ ɛɭɬɢ ɱɢɫɬɿ, ɧɚ-

ɬɟɪɬɿ ɿ ɜ ɞɨɛɪɨɦɭ ɫɬɚɧɿ.

A full dish of butter mus

accompany the food order.

Ⱦɨ ɡɚɦɨɜɥɟɧɨʀ ʀɠɿ ɩɨɜɢɧɟɧ ɛ

ɬɢ

ɩɨɜɧɚ ɩɨɫɭɞɢɧɚ ɡ ɦɚɫɥɨɦ.

74 The butter must be rolled/cut,

fresh and well presented.

Ɇɚɫɥɨ ɩɨɜɢɧɧɨ ɛ

ɬɢ ɩɨ

ɿɡɚɧɟ,

ɫɜɿɠɟ ɿ ɝɚɪɧɨ ɩɨɞɚɧɟ.

Condiments must be served with

the meal and decanted into the

riate dishes or in miniature

form.

Ⱦɨ ʀɠɿ ɩɨɜɢɧɧɿ ɩɨɞɚɜɚɬɢɫɶ ɩɪɢ-

ɩɪɚɜɢ, ɩɟɪɟɥɢɬɿ ɭ ɜɿɞɩɨɜɿɞɧɢɣ ɩɨ-

ɫɭɞ ɚɛɨ ɜ ɦɿɧɿɚɬɸɪɧɿ ɮɨɪɦɢ.

76 The na

kin must be clean,

resse

and free of an

stains/tears

serviettes are not acceptable).

ɋɟɪɜɟɬɤɢ ɩɨɜɢɧɧɿ ɛɭɬɢ ɱɢɫɬɿ, ɩɨ-

ɩɪɚɫɨɜɚɧɿ ɛɟɡ ɠɨɞɧɢɯ ɩɥɹɦ/ɩɨɲ-

ɤɨɞɠɟɧɶ (ɩɚɩɟɪɨɜɿ ɫɟɪɜɟɬɤɢ ɧɟ ɜɢ-

ɤɨɪɢɫɬɨɜɭɸɬɶɫɹ).

77 The salt and

er cruets must be

rovided and the

must be clean

and full.

ɉɨɜɢɧɧɿ ɛɭɬɢ ɩɨɜɧɿ ɿ ɱɢɫɬɿ ɝɪɚɮɿ-

ɧɢ ɿɡ ɫɿɥɥɸ ɬɚ ɩɟɪɰɟɦ.

78 All the drinks must be

appropriately garnished.

ɍɫɿ ɧɚɩɨʀ ɩɨɜɢɧɧɿ ɛɭɬɢ ɜɿɞɩɨɜɿɞɧɨ

ɝɚɪɧɿɪɨɜɚɧɿ.

79 All the food must be free of an

plastic/paper/foil wrapping.

ɍɫɹ ʀɠɚ ɧɟ ɩɨɜɢɧɧɚ ɛɭɬɢ ɭ ɩɥɚɫ-

ɬɢɤɨɜɿɣ/ɩɚɩɟ

ɨɜɿɣ ɨɛɝɨ

ɬɰɿ ɚɛɨ

ɭ ɮɨɥɶɡɿ.

80 Su

ar selection must include

sweetener, white and/or brown as

required.

Ⱥɫɨɪɬɢɦɟɧɬ ɰɭɤɪɭ ɩɨɜɢɧɟɧ ɜɤɥɸ-

ɱɚɬɢ ɛɿɥɢɣ, ɤɨɪɢɱɧɟɜɢɣ ɰɭɤɨɪ ɿ ɡɚ-

ɦɿɧɧɢɤ ɰɭɤɪɭ, ɜɿɞɩɨɜɿɞɧɨ ɞɨ ɡɚ-

ɦɨɜɥɟɧɧɹ.

456

ɉɪɨɞɨɜɠɟɧɧɹ ɞɨɞ. ȼ

PRODUCT — TRAY/TROLLEY

LAYOUT:

ɉɊɈȾɍɄɌ — ɊɈɁɆȱɓȿɇɇə

ɉȱȾɇɈɋɍ/ɋɌɈɅɂɄȺ ɇȺ ɄɈɅȿɋȺɏ:

ar ton

s/s

oons must be

present in the case of sugar cubes.

əɤɳɨ ɰɭɤɨɪ-ɪɚɮɿɧɚɞ, ɩɨɜɢɧɧɿ ɛɭ-

ɬɢ ɳɢɩɰɿ/ɥɨɠɤɢ ɞɥɹ ɰɭɤɪɭ.

82 In the case of breakfast there mus

e a minimum of three differen

reserves available

(

hone

acceptable).

ɇɚ ɫɧɿɞɚɧɨɤ ɩɨɜɢɧɧɨ ɛɭɬɢ ɩɪɢ-

ɧɚɣɦɧɿ ɬɪɢ ɪɿɡɧɿ ɤɨɧɫɟɪɜɢ (ɞɨɩɭɫ-

ɤɚɽɬɶɫɹ ɦɟɞ).

STANDARDS ON ARRIVAL

ɋɌȺɇȾȺɊɌɂ

ɇȺ ɆɈɆȿɇɌ ɉɊɂȻɍɌɌə

Car

et/tiles must be freshl

vacuumed/mo

ed and free of

stains

Ʉɢɥɢɦ/ɩɥɢɬɤɚ ɩɨɜɢɧɧɿ ɛɭɬɢ ɩɨ-

ɱɢɳɟɧɿ ɩɨ

ɨɯɨɬɹɝɨɦ / ɜɢɦɢɬɿ ɬɚ

ɛɟɡ ɩɥɹɦ.

2 Room must be at a comfortable

tem

erature on arrival and free of

odour

ȼ ɤɿɦɧɚɬɿ ɩɨɜɢɧɧɚ ɛ

ɬɢ ɫɬɜɨ

ɟɧɚ

ɤɨɦ

ɬɧɚ ɬɟɦɩɟ

ɚɬ

ɭɪ

ɚ ɧɚ ɦɨɦɟɧ

ɩɪɢɛɭɬɬɹ, ɫɬɨɪɨɧɧɿ ɡɚɩɚɯɢ ɜɿɞɫɭɬɧɿ.

3 Bed valance/skirtin

must be

neatly arranged and clean

Ɉɛɪɚɦɥɟɧɧɹ (ɨɤɚɧɬɨɜɤɚ) ɥɿɠɤɚ ɩɨ-

ɜɢɧɧɨ ɛ

ɬɢ ɱɢɫɬɨɸ ɬɚ ɚɤ

ɭɪ

ɚɬɧɨ

ɪɨɡɩɪɚɜɥɟɧɨɸ.

4 Head board must be clean and in

good repair

ɉɿɞɝɨɥɿɜɧɢɤ ɩɨɜɢɧɟɧ ɛ

ɬɢ ɱɢɫɬɢɦ

ɬɚ ɭ ɧɚɥɟɠɧɨɦɭ ɫɬɚɧɿ.

Bed must be made with clean

linen, free of stains or tears

Ʌɿɠɤɨ ɦɚɽ ɛ

ɬɢ ɡɚɫɬɟɥɟɧɟ ɱɢɫɬɨɸ

ɛɿɥɢɡɧɨɸ ɛɟɡ ɩɥɹɦ ɬɚ ɩɨɲɤɨɞɠɟɧɶ.

6Beds

read/duvet/blankets must be

clean

ɉɨɫɬɿɥɶɧɚ/ɩɭɯɨɜɚ/ɲɟɪɫɬɹɧɚ ɤɨɜɞ-

ɪɚ ɩɨɜɢɧɧɚ ɛɭɬɢ ɱɢɫɬɨɸ.

7 All u

holstered furniture must be

clean and free of stains

ȼɫɿ ɦɟɛɥɿ ɡ ɨɛɛɢɜɤɨɸ ɩɨɜɢɧɧɿ ɛɭ-

ɬɢ ɱɢɫɬɢɦɢ ɬɚ ɛɟɡ ɩɥɹɦ.

8 All furniture surfaces must be

clean and dust/smear free

ɉɨɜɟ

ɯɧɹ ɦɟɛɥɿɜ ɩɨɜɢɧɧɚ ɛ

ɬɢ

ɱɢɫɬɚ, ɛɟɡ ɩɢɥɭ ɬɚ ɩɥɹɦ.

9 All

icture/door/mirror frames

must be clean and dust free

ɍɫɿ ɪɚɦɤɢ, ɤɚɪɤɚɫɢ ɤɚɪɬɢɧ, ɞɜɟ-

ɟɣ, ɞɡɟ

ɤɚɥ ɩɨɜɢɧɧɿ ɛ

ɬɢ ɱɢɫɬɿ,

ɛɟɡ ɩɢɥɭ.

10 All windows must be clean an

free of smears

ɍɫɿ ɜɿɤɧɚ ɩɨɜɢɧɧɿ ɛɭɬɢ ɛɟɡ ɩɢɥɭ ɬɚ

ɩɥɹɦ.

457

ɉɪɨɞɨɜɠɟɧɧɹ ɞɨɞ. ȼ

STANDARDS ON ARRIVAL

ɋɌȺɇȾȺɊɌɂ

ɇȺ ɆɈɆȿɇɌ ɉɊɂȻɍɌɌə

11 Curtains must be clean an

properly fitted

ɍɫɿ ɝɚɪɞɢɧɢ ɩɨɜɢɧɧɿ ɛɭɬɢ ɱɢɫɬɢ-

ɦɢ ɬɚ ɜɿɞɩɨɜɿɞɧɢɦ ɱɢɧɨɦ ɡɚɩɪɚɜ-

ɥɟɧɿ

12 Ceilin

s and vents must be clean

and free of any dust

ɋɬɟɥɿ ɬɚ ɜɫɿ ɨɬɜɨ

ɢ ɩɨɜɢɧɧɿ ɛ

ɬɢ

ɱɢɫɬɢɦɢ, ɛɟɡ ɩɥɹɦ.

13 All walls must be clean and free of

scuffs

ɋɬɿɧɢ ɦɚɸɬɶ ɛɭɬɢ ɱɢɫɬɿ, ɛɟɡ ɩɨ-

ɲɤɨɞɠɟɧɶ.

14 All li

ht fixtures and fittin

s mus

be clean and dust free

ȼɫɹ ɨɫɜɿɬɥɸɜɚɥɶɧɚ ɚɩɚ

ɚɬ

ɭɪ

ɚ ɬɚ

ɨɛɥɚɞɧɚɧɧɹ ɦɚɸɬɶ ɛ

ɬɢ ɱɢɫɬɿ, ɛɟɡ

ɩɢɥɭ.

15 Waste

er basket must be clean

and in good condition

Ʉɨɲɢɤ ɞɥɹ ɫɦɿɬɬɹ ɩɨɜɢɧɟɧ ɛ

ɬɢ

ɱɢɫɬɢɦ ɬɚ ɜ ɧɚɥɟɠɧɨɦɭ ɫɬɚɧɿ.

16 Balcon

must be swe

t and clean

(if there is one)

Ȼɚɥɤɨɧɢ ɩɨɜɢɧɧɿ ɛɭɬɢ ɩɪɢɛɪɚɧɿ ɬɚ

ɱɢɫɬɢɦɢ.

17 Do Not Disturb/Please make u

rooms si

n must be

resente

in each room and easily located

ȱɧɮɨɪɦɚɬɨɪ «ɇɟ ɬɭɪɛɭɜɚɬɢ» / «ɩɪɢ-

ɛɟ

ɿɬɶ ɦɨɸ ɤɿɦɧɚɬ

» ɩɨɜɢɧɟɧ ɛ

ɬɢ ɭ ɤɨɠɧɨɦɭ ɧɨɦɟɪɿ ɬɚ ɥɟɝɤɨ ɞɨ-

ɫɬɭɩɧɢɣ.

18 A clean ashtra

and matches mus

be places into a smoking room

ɑɢɫɬɚ ɩɨɩɿɥɶɧɢɱɤɚ ɬɚ ɫɿɪɧɢɤɢ ɩɨ-

ɜɢɧɧɿ ɛ

ɬɢ ɩɨɫɬɚɜɥɟɧɿ ɜ ɧɨɦɟ

ɞɥɹ ɤɭɪɰɿɜ.

19 A mirror

lass must be clean an

smear free

Ⱦɡɟ

ɤɚɥɨ ɩɨɜɢɧɧɨ ɛ

ɬɢ ɱɢɫɬɢɦ ɬɚ

ɛɟɡ ɩɥɹɦ.

20 Wardrobes must be clean and free

of any scuffs, dust or debris

ɒɚ

ɢ ɩɨɜɢɧɧɿ ɛ

ɬɢ ɱɢɫɬɿ ɬɚ ɛɟɡ

ɩɨɲɤɨɞɠɟɧɶ, ɩɢɥɭ.

21 A tele

hone and note

ad/

must be available next to a

telephone in a room

Ɍɟɥɟ

ɨɧɧɢɣ ɞɨɜɿɞɧɢɤ, ɡɚɩɢɫɧɢɤ

ɬɚ

ɪɭ

ɱɤɚ ɩɨɜɢɧɧɿ ɛ

ɬɢ

ɨɡɦɿɳɟɧɿ

ɛɿɥɹ ɬɟɥɟɮɨɧɚ.

22 All drawers must be clean and free

of any dust or debris

ȼɫɿ ɲɭɯɥɹɞɢ ɩɨɜɢɧɧɿ ɛɭɬɢ ɱɢɫɬɿ.

23 Television must be clean an

correctly tuned in

Ɍɟɥɟɜɿɡɨɪ ɦɚɽ ɛɭɬɢ ɱɢɫɬɢɦ ɬɚ ɧɚ-

ɫɬɪɨɽɧɢɣ.

458

ɉɪɨɞɨɜɠɟɧɧɹ ɞɨɞ. ȼ

STANDARDS ON ARRIVAL

ɋɌȺɇȾȺɊɌɂ

ɇȺ ɆɈɆȿɇɌ ɉɊɂȻɍɌɌə

24 Correct time must be shown on

a clock (if there is one)

əɤɳɨ ɭ ɧɨɦɟɪɿ ɽ ɝɨɞɢɧɧɢɤ, ɜɿɧ ɩɨ-

ɜɢɧɟɧ ɱɿɬɤɨ ɩɨɤɚɡɭɜɚɬɢ ɱɚɫ.

25 All li

ht fixtures in bathroom an

bedroom must work properly

ȼɫɹ ɫɜɿɬɥɨɜɚ ɚɩɚɪɚɬɭɪɚ ɭ ɜɚɧɧɿɣ ɬɚ

ɫɩɚɥɶɧɿɣ ɤɿɦɧɚɬɿ ɩɨɜɢɧɧɚ ɩɪɚɰɸ-

ɜɚɬɢ ɧɚɥɟɠɧɢɦ ɱɢɧɨɦ.

BATHROOM ȼȺɇɇȺ ɄȱɆɇȺɌȺ

A bathroom must be com

letel

mould free

ȼɚɧɧɚ ɤɿɦɧɚɬɚ ɩɨɜɢɧɧɚ ɛɭɬɢ ɩɨ-

ɜɧɿɫɬɸ ɨɱɢɳɟɧɚ ɜɿɞ ɩɥɿɫɟɧɿ.

All ceilin

s and walls must be

clean

ɋɬɟɥɹ ɬɚ ɫɬɿɧɢ ɩɨɜɢɧɧɿ ɛɭɬɢ ɱɢɫ-

ɬɢɦɢ.

3 Shower/bath/sink control must be

clean and in good repair

ɲ/ɜɚɧɧɚ/

ɦɢɜɚɥɶɧɢɤ ɩɨɜɢɧɧɿ

ɛɭɬɢ ɱɢɫɬɿ ɬɚ ɜ ɧɚɥɟɠɧɨɦɭ ɫɬɚɧɿ.

4 Shower/bath/sink control must be

polished

ɲ/ɜɚɧɧɚ/

ɦɢɜɚɥɶɧɢɤ ɩɨɜɢɧɧɿ

ɛɭɬɢ ɜɿɞɩɨɥɿɪɨɜɚɧɢɦɢ.

5 Shower curtain (door) clean ɒɬɨ

ɤɚ / ɞɜɟ

ɤɚ

ɲɿ ɩɨɜɢɧɧɚ

ɛɭɬɢ ɱɢɫɬɨɸ.

6 All counters, shelves and soa

dishes must be clean

ɋɬɿɣɤɢ, ɩɨɥɢɰɿ ɬɚ ɩɿɞɫɬɚɜɤɚ ɞɥɹ

ɦɢɥɚ (ɿɧɲɟ) ɩɨɜɢɧɧɿ ɛɭɬɢ ɱɢɫɬɢɦɢ.

Bathroom floor must be clean an

free of any debris

ɉɿɞɥɨɝɚ

ɜɚɧɧɿɣ ɤɿɦɧɚɬɿ ɩɨɜɢɧɧɚ

ɛɭɬɢ ɱɢɫɬɚ, ɛɟɡ ɫɦɿɬɬɹ.

Toilet must be clean and in

repair

ɚɥɟɬ ɩɨɜɢɧɟɧ ɛ

ɬɢ ɱɢɫɬɢɦ ɬɚ

ɜ ɧɚɥɟɠɧɨɦɭ ɫɬɚɧɿ.

9Waist

er bin must be clean an

in good condition

Ʉɨɲɢɤ ɞɥɹ ɫɦɿɬɬɹ ɩɨɜɢɧɟɧ ɛ

ɬɢ

ɱɢɫɬɢɦ ɬɚ ɜ ɧɚɥɟɠɧɨɦɭ ɫɬɚɧɿ.

10 S

are toilet roll must be alwa

available (if applicable)

Ⱦɨɞɚɬɤɨɜɢɣ ɪɭɥɨɧ ɬɭɚɥɟɬɧɨɝɨ ɩɚ-

ɩɟɪɭ ɡɚɜɠɞɢ ɩɨɜɢɧɟɧ ɛɭɬɢ ɜ ɜɚɧ-

ɧɿɣ ɤɿɦɧɚɬɿ.

There always must be a full box of

tissues in clean tissue dispenser

ɉɨɜɧɚ

ɩɚɤɨɜɤɚ ɫɚɥ

ɟɬɨɤ ɡɚɜɠɞɢ

ɩɨɜɢɧɧɚ ɛɭɬɢ ɜ ɤɨɧɬɟɣɧɟɪɿ ɞɥɹ ɫɚ-

ɥɮɟɬɨɤ.

12 Bathrobes must be clean,

unstained and in good condition

ɏɚɥɚɬɢ ɩɨɜɢɧɧɿ ɛɭɬɢ ɱɢɫɬɢɦɢ, ɛɟɡ

ɩɥɹɦ ɬɚ ɜ ɧɚɥɟɠɧɨɦɭ ɫɬɚɧɿ.

459

ɉɪɨɞɨɜɠɟɧɧɹ ɞɨɞ. ȼ

BATHROOM ȼȺɇɇȺ ɄȱɆɇȺɌȺ

13 There must be 2 x clean drinkin

water

lasses covered with

capstans or placed on coasters (not

wrapped in plastic)

ɍ ɜɚɧɧɿɣ ɤɿɦɧɚɬɿ ɩɨɜɢɧɧɿ ɛ

ɬɢ ɞɜɚ

ɱɢɫɬɢɯ ɫɬɚɤɚɧɢ ɡ ɩɿɞɫɬɚɜɤɚɦɢ.

14 All towels must be clean and in

good repair

ȼɫɿ

ɪɭ

ɲɧɢɤɢ ɩɨɜɢɧɧɿ ɛ

ɬɢ ɱɢɫɬɿ

ɬɚ ɜ ɧɚɥɟɠɧɨɦɭ ɫɬɚɧɿ.

15 All amenities must be neatl

arranged

ɍɫɿ ɟɥɟɦɟɧɬɢ ɞɢɡɚɣɧɭ (ɩɨɞɚɪɭɧɤɢ)

ɩɨɜɢɧɧɿ ɛɭɬɢ ɚɤɭɪɚɬɧɨ ɪɨɡɫɬɚɜɥɟɧɿ.

16 All flowers

ut in the room mus

be fresh

Ʉɜɿɬɢ ɜ ɤɿɦɧɚɬɿ ɩɨɜɢɧɧɿ ɛɭɬɢ ɫɜɿ-

ɠɢɦɢ.

TURNDOWN ȼȿɑȱɊɇȱɃ ɋȿɊȼȱɋ

1 Turndown service must be

rovide

between 18h00 and 22h00 daily

ȼɟɱɿɪɧɿɣ ɫɟɪɜɿɫ ɩɨɜɢɧɟɧ ɛɭɬɢ ɡɚɛɟɡ-

ɩɟɱɟɧɢɣ ɳɨɞɟɧɧɨ ɡ 18.00 ɞɨ 22.00.

2 In case of do not disturb si

a calling card/door knob card must be

left under/on the door or a messa

must be left on the telephone

ɍ ɜɢɩɚɞɤɭ ȾɇȾ ɤɚɪɬɤɚ ɩɨɜɿɞɨɦ-

ɥɟɧɧɹ ɡɚɥɢɲɚɽɬɶɫɹ ɩɿɞ ɞɜɟɪɢɦɚ.

3Em

ees must wear a com

lete

uniform and be well presented

ɉɪɚɰɿɜɧɢɤɢ ɩɨɜɢɧɧɿ ɧɨɫɢɬɢ ɩɨɜɧɭ

ɭɧɿɮɨɪɦɭ ɬɚ ɩɪɟɡɟɧɬɚɛɟɥɶɧɨ ɜɢ-

ɝɥɹɞɚɬɢ.

4Em

ees must be

leasant an

professional in manners

ɉɪɚɰɿɜɧɢɤɢ ɩɨɜɢɧɧɿ ɛɭɬɢ ɜɜɿɱɥɢɜɿ

ɬɚ ɩɪɨɮɟɫɿɣɧɿ ɭ ɩɨɜɟɞɿɧɰɿ.

5Bed s

read must be removed o

folded back

ɉɨɤ

ɢɜɚɥɨ ɩɨɬ

ɿɛɧɨ ɡɧɹɬɢ ɡ ɥɿɠɤɚ

ɚɛɨ ɜɿɞɜɟɪɧɭɬɢ ɧɚɡɚɞ.

6 If bedspread is stored away it must

e done neatl

and not

lace

directly on the floor

əɤɳɨ ɩɨɤ

ɢɜɚɥɨ ɡɚɛ

ɚɧɟ ɡ ɥɿɠɤɚ,

ɜɨɧɨ ɩɨɜɢɧɧɨ ɛɭɬɢ ɚɤɭɪɚɬɧɨ ɫɤɥɚ-

ɞɟɧɟ, ɧɟ ɪɨɡɤɥɚɞɟɧɟ ɧɚ ɩɿɞɥɨɡɿ.

7Em

ee must fold back sheets

neatly

ɉɪɨɫɬɢɪɚɞɥɚ ɩɨɜɢɧɧɿ ɛɭɬɢ ɚɤɭɪɚɬ-

ɧɨ ɜɿɞɜɟɪɧɭɬɿ.

8 Bedside must be mat and sli

ers

laid out

ɚʀ ɥɿɠɤɚ ɦɚɸɬɶ ɛ

ɬɢ ɜɢɫɬɟɥɟɧɿ,

ɬɚɩɨɱɤɢ ɜɢɫɬɚɜɥɟɧɿ.

9Em

ee must draw curtains

fully and neatly

ɚɰɿɜɧɢɤ ɩɨɜɢɧɟɧ ɩɨɜɧɿɫɬɸ ɬɚ

ɚɤɭɪɚɬɧɨ ɡɚɬɹɝɧɭɬɢ ɝɚɪɞɢɧɢ.

460

ɉɪɨɞɨɜɠɟɧɧɹ ɞɨɞ. ȼ

TURNDOWN ȼȿɑȱɊɇȱɃ ɋȿɊȼȱɋ

10 Em

ee must turn the bedside

lamp on

ɚɰɿɜɧɢɤ ɦɚɽ ɜɜɿɦɤɧ

ɬɢ ɥɚɦɩɢ

ɛɿɥɹ ɥɿɠɤɚ.

11 Room service card must be left in

a prominent position

Ʉɚɪɬɤɚ ɤɿɦɧɚɬɧɨɝɨ ɫɟɪɜɿɫɭ ɩɨɜɢ-

ɧɧɚ ɥɟɠɚɬɢ ɧɚ ɩɨɦɿɬɧɨɦɭ (ɜɢɡɧɚ-

ɱɟɧɨɦɭ) ɦɿɫɰɿ.

12 Waste bins must be empty Ʉɨɲɢɤɢ ɞɥɹ ɫɦɿɬɬɹ ɩɨɜɢɧɧɿ ɛ

ɬɢ

ɩɭɫɬɢɦɢ.

13 Ashtrays must be empty and clean ɉɨɩɿɥɶɧɢɱɤɢ ɩɨɜɢɧɧɿ ɛɭɬɢ ɩɭɫɬɢ-

ɦɢ ɬɚ ɱɢɫɬɿ.

14 Em

ee must

enerall

tide the

room and return all amenities ti

their original position

ɉɪɚɰɿɜɧɢɤ ɩɨɜɢɧɟɧ ɡɚɝɚɥɶɧɨ ɩɪɢ-

ɚɬɢ ɤɿɦɧɚɬ

ɬɚ ɩɨɫɬɚɜɢɬɢ ɜɫɿ

ɟɥɟɦɟɧɬɢ ɞɢɡɚɣɧ

(

ɩɨɞɚ

ɪɭ

ɧɤɢ

)

ɧɚ

ɫɜɨʀ ɦɿɫɰɹ.

15 Quest’s clothes must be folde

and arranged neatly

Ɉɞɹɝ ɝɨɫɬɹ ɦɚɽ ɛ

ɬɢ ɚɤ

ɭɪ

ɚɬɧɨ

ɫɤɥɚɞɟɧɢɣ.

16 All shoes must be

aired an

arranged neatly

ȼɫɟ ɜɡɭɬɬɹ ɦɚɽ ɛɭɬɢ ɫɤɥɚɞɟɧɟ ɚɤɭ-

ɪɚɬɧɨ ɩɚɪɚɦɢ.

17 All chan

e and

eweler

must be

left untouched

Ƚɪɨɲɿ ɬɚ ɤɨɲɬɨɜɧɨɫɬɿ ɦɚɸɬɶ ɡɚ-

ɥɢɲɢɬɢɫɶ ɧɚ ɫɜɨʀɯ ɦɿɫɰɹɯ.

ee must re

lenish all

stationery

Ʉɚɧɰɟɥɹ

ɫɶɤɟ ɩ

ɢɥɚɞɞɹ ɩɨɜɢɧɧɨ

ɛɭɬɢ ɡɚɦɿɧɟɧɟ.

ee must remove an

use

lasses or room service soile

plates and cutlery from a room

ɉɪɚɰɿɜɧɢɤ ɩɨɜɢɧɟɧ ɡɚɛɪɚɬɢ ɛɭɞɶ-

ɤɿ ɛ

ɪɭ

ɞɧɿ ɫɬɚɤɚɧɢ, ɬɚ

ɿɥɤɢ, ɧɨɠɿ

ɱɢ ɜɢɞɟɥɤɢ ɡ ɤɿɦɧɚɬɢ.

20 All ma

azines and news

ers

must be arranged neatly

ɭɪ

ɧɚɥɢ ɬɚ ɝɚɡɟɬɢ ɩɨɜɢɧɧɿ ɛ

ɬɢ

ɚɤɭɪɚɬɧɨ ɫɤɥɚɞɟɧɿ.

TV remote control must be

lace

on a bed side table

(

on the to

TV)

Ɍɟɥɟɜɿɡɿɣɧɢɣ ɩɭɥɶɬ ɦɚɽ ɛɭɬɢ ɩɨ-

ɫɬɚɜɥɟɧɢɣ ɧɚ ɩ

ɢɥɿɠɤɨɜ

ɦɛ

(ɧɚɜɟɪɯ ɬɟɥɟɜɿɡɨɪɚ).

22 Em

ee must re

lace an

use

towels with clean ones

ɉɪɚɰɿɜɧɢɤ ɩɨɜɢɧɟɧ ɡɚɦɿɧɢɬɢ ɛɭɞɶ-

ɹɤɿ ɜɢɤɨɪɢɫɬɚɧɿ ɪɭɲɧɢɤɢ ɧɚ ɱɢɫɬɿ.

23 Em

ee must clean and re

lace

bathroom water glasses

ɉɪɚɰɿɜɧɢɤ ɩɨɜɢɧɟɧ ɩɨɦɢɬɢ ɫɬɚɤɚ-

ɧɢ, ɳɨ ɫɬɨɹɬɶ ɭ ɜɚɧɧɿɣ ɤɿɦɧɚɬɿ.