Integrated health care
Though the GP is in the front line of medical intervention and as
such has a major role to play, as we have stressed in the introduction,
efficiency of the health care system requires a structured organization of
the system itself in which each care provider works in collaboration with
others, each respecting the other’s own field of action. Ideally, the GP
should be responsible for the integration and coordination of health care
as he ensures global and continuous care for his patient, in contrast to the
specialist. Structures for improving coordination of home care were set
up in Belgium in the early 1980s, though some partial initiatives were
much older. The purpose was to regroup various existing services such
as social care, nursing, family help, household aide, etc, under a common
management usually dependent upon the municipal social protection
center (CPAS) or the mutual insurance companies (i.e. sickness funds
called “mutualités”) redistributing health care benefits to the patients.
Some coordination structures were set up by the GPs themselves, inde-
pendently from the social protection centers and sickness funds.
In 1989, a governmental decree has been adopted for approving and
financing these coordination centers, but problems remain. Firstly, the
existing structures are very different among themselves, taking account
of the type of work performed, the training of their personnel, their
modes of financing, etc. Secondly, many GPs do not collaborate with
these centers, fearing the ‘sharing’ of their patients with outside actors.
Moreover, the GP is often not fully aware of the formal network caring
for the patient and does not clearly envisage his role in this network.
Emergency department attendance of hospitals
As pointed out before, in Belgium the patient may freely choose and
change his GP, consult several GPs, or directly access a specialist. He
may also go freely to the emergency department of a hospital for prob-
lems which normally should be addressed to a GP. The Belgian govern-
ment has taken measures to avoid inappropriate use of emergency de-
partments. Since March 2003, the federal government has introduced a
fixed co-payment of 12.5 euros for the patient, for a visit in an emer-
gency department if the patient was not referred by a general practitio-
ner. The patient can be dispensed of this co-payment if e.g. he is brought
in by an ambulance, by a medical intervention unit, referred by a GP or
by the police. The purpose is to stimulate the patient to visit a GP or a
primary care center instead.