Беззубко Л.В. та ін. Управління трудовими конфліктами
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Зміст
ÂÑÒÓÏ ............................................................................3
Ðîçä³ë 1
ÒÅÎÐÅÒÈ×Ͳ ÎÑÍÎÂÈ ÂÈÂ×ÅÍÍß ÊÎÍÔ˲ÊҲ ............5
1. Çàãàëüíà õàðàêòåðèñòèêà êîíôë³êòó
ÿê ÿâèùà ................................................................5
2. Êîíôë³êò ÿê îá’ºêò âèâ÷åííÿ ³ óïðàâë³ííÿ................11
3. Îñíîâí³ òèïè êîíôë³êò³â..........................................22
4. Ñòà䳿 òðóäîâèõ êîíôë³êò³â ......................................36
5. Îñíîâí³ ïðè÷èíè òðóäîâèõ êîíôë³êò³â ......................42
Ðîçä³ë 2
ÂÈÂ×ÅÍÍß ÏÐÎÁËÅÌ ÒÐÓÄÎÂÈÕ ÊÎÍÔ˲ÊҲ ..........56
1. Äîñë³äæåííÿ òðóäîâèõ êîíôë³êò³â ............................56
2. Âèâ÷åííÿ òðóäîâèõ êîíôë³êò³â
(íà ïðèêëàä³ ï³äïðèºìñòâ Äîíåöüêî¿ îáëàñò³) ............74
3. Ìåòîäè÷í³ ï³äõîäè äî âèâ÷åííÿ ñòàíó
òðóäîâèõ êîíôë³êò³â ..............................................99
Ðîçä³ë 3
ÍÎÐÌÀÒÈÂÍÎ-ÏÐÀÂβ ² ÑÎÖ²ÀËÜͲ
ÎÑÍÎÂÈ ÓÏÐÀÂ˲ÍÍß ÊÎÍÔ˲ÊÒÀÌÈ ......................110
1. Õàðàêòåðèñòèêà ³ñíóþ÷î¿ â Óêðà¿í³
ñèñòåìè ñîö³àëüíîãî çàõèñòó.
Âèâ÷åííÿ ïðîáëåì òðóäîâèõ êîíôë³êò³â ..................110
2. Õàðàêòåðèñòèêà íîðìàòèâíî-ïðàâîâî¿
áàçè âèð³øåííÿ òðóäîâèõ êîíôë³êò³â ......................126
Ðîçä³ë 4
ÑÒÐÀÒÅÃ²ß ÓÏÐÀÂ˲ÍÍß ÊÎÍÔ˲ÊÒÀÌÈ ..................151
1. Ñòðàòåã³ÿ óïðàâë³ííÿ êîíôë³êòàìè ........................151
2. Òàêòèêà âèð³øåííÿ êîíôë³êò³â ..............................170
3. Îö³íêà ïîâåä³íêè ëþäåé
ó êîíôë³êòí³é ñèòóàö³¿ ..........................................182
251
Ðîçä³ë 5
ÏÐÎÔ²ËÀÊÒÈÊÀ ÂÈÍÈÊÍÅÍÍß
ÒÐÓÄÎÂÈÕ ÊÎÍÔ˲ÊҲ ............................................190
1. Çàëåæí³ñòü òðóäîâèõ êîíôë³êò³â
â³ä õàðàêòåðèñòèêè êîëåêòèâó................................190
2. Íàïðÿìêè ðîáîòè ùîäî ïîïåðåäæåííÿ
òðóäîâèõ êîíôë³êò³â ó êîëåêòèâ³ ............................195
3. Äîñâ³ä âèð³øåííÿ êîíôë³êò³â çà êîðäîíîì ..............212
ÏÐÀÊÒÈÊÓÌ ..............................................................223
Òåñòè ..................................................................223
ijëîâ³ ³ãðè............................................................237
Àíêåòè ................................................................241
Ñïèñîê âèêîðèñòàíî¿
òà ðåêîìåíäîâàíî¿ ë³òåðàòóðè ....................................247
252
In the educational manual theoretical and practical aspects of labour conflicts
management problem at the enterprises are considered.
Basing on a generalization, critical analysis of existed theoretical and practi-
cal approaches, carried out tests recommendation as to the labour conflicts pre-
vention and overcoming are proposed.
For students, post-graduate students, specialists in personnel management.
Íàâ÷àëüíå âèäàííÿ
Áåççóáêî Ëàðèñà Âîëîäèìèð³âíà
Çþíüê³í Àíàòîë³é Ãðèãîðîâè÷
Êàëèíà Àëëà Âàñèë³âíà
ÓÏÐÀÂ˲ÍÍß ÒÐÓÄÎÂÈÌÈ ÊÎÍÔ˲ÊÒÀÌÈ
Íàâ÷àëüíèé ïîñ³áíèê
Educational edition
Bezzubko, Larysa V.
Zyun'kin, Anatoliy H.
Kalyna, Alla V.
LABOUR CONFLICTS MANAGEMENT
Educational manual
³äïîâ³äàëüíèé ðåäàêòîð Â. Ì. ×èðêîâ
Ðåäàêòîð Â. ª. Êîëî쳺öü
Êîðåêòîð Ò. Ê. Âàëèöüêà
Êîìï’þòåðíå âåðñòàííÿ Ò. Ì. Áîéêî
Îôîðìëåííÿ îáêëàäèíêè Ä. Â. Êðóãëåíêî
ϳäï. äî äðóêó 19.04.04. Ôîðìàò 60×84/
16
. Ïàï³ð îôñåòíèé. Äðóê îôñåòíèé.
Óì. äðóê. àðê. ??,?. Îáë.-âèä. àðê. 13,30. Òèðàæ 5000 ïð. Çàì. ¹ ???
̳æðåã³îíàëüíà Àêàäåì³ÿ óïðàâë³ííÿ ïåðñîíàëîì (ÌÀÓÏ)
03039 Êè¿â-39, âóë. Ôðîìåò³âñüêà, 2, ÌÀÓÏ
Ñâ³äîöòâî ïðî âíåñåííÿ äî Äåðæàâíîãî ðåºñòðó
ñóá’ºêò³â âèäàâíè÷î¿ ñïðàâè ÄÊ ¹ 8 â³ä 23.02.2000
253