Advantages Criticisms
Focused on customer needs.•
Provides cost advantages.•
Asks radical questions about •
how processes can be
improved.
Focused on entire processes •
across functional boundaries.
Elimination of unnecessary •
activities.
Common misconceptions of BPR:•
that it is just about making small changes to existing –
processes
that it is a cost-cutting exercise. –
BPR requires major commitment by the whole organisation.•
Needs a focus on the entire process to avoid efficiency •
in one department being improved at the expense of the
whole organisation.
Attention can become diverted from competitors activities •
and market developments.
Some implementations of BPR have just been about •
automation rather than redesign of processes.
Activity-based management
Activity-based costing (ABC)
The practice of attributing overhead costs to products in a manner linked to the activities that •
give rise to the overhead costs (cost drivers) and how far those activities relate to cost units at
the product and batch level.
Definition