
Chapter 12: Performance measurement systems 
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  Managers need to understand what they should be trying to achieve. A sense of 
purpose and direction is provided by plans (strategies, budgets, operational 
plans and so on), and for each plan there should be objectives and targets. 
Setting targets for achievement (performance targets) is an essential part of 
planning. 
  Managers also need to know whether they are successful. The information they 
need is provided by comparing:  
-  their actual results or performance with the performance target, and 
-  the performance target with the current forecast of what performance will be. 
Targets, forecasts and actual performance should be measured, in order to compare 
them. Ideally measures of performance should be quantified values (financial or 
non-financial measures), because numerical measures of performance are easier to 
compare than non-quantified (‘qualitative’) measures.  
The benefits of performance measurement systems 
The advantages of having a formal system of performance measurement can be 
summarised as follows: 
  A well-structured system of performance measurement clarifies the objectives of 
the organisation, and shows how departments, work groups and individuals 
within the organisation contribute to the achievement of those objectives. 
  It establishes agreed measures of activity, based on key success factors. 
  It helps to provide a better understanding of the processes within the 
organisation, and what each should be trying to achieve. 
  It provides a system for comparing the performance of different organisations or 
departments. 
  The system establishes performance targets for the organisation’s managers, 
over a suitable time period for achievement. 
1.3  Management accounting and performance measurement 
Management accounting is an important element in performance measurement 
systems. Many performance targets are financial in nature, such as achieving targets 
for return on capital, profits and sales revenue and targets for keeping expenditure 
under control. 
 
However, a performance measurement system uses a wide range of targets at the 
strategic, tactical and operational level. Many of these are non-financial targets, and 
not all targets are quantifiable. 
 
Clearly, a comprehensive management accounting system should therefore provide 
information for setting targets and measuring actual performance at all levels. It 
should also provide non-financial information as well as financial information.  
 
If a management accounting system cannot provide all this information to 
management, managers will have to rely on other information systems in addition 
to the management accounting system. An entity might then have several different