Chapter 12: Performance measurement systems
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Managers need to understand what they should be trying to achieve. A sense of
purpose and direction is provided by plans (strategies, budgets, operational
plans and so on), and for each plan there should be objectives and targets.
Setting targets for achievement (performance targets) is an essential part of
planning.
Managers also need to know whether they are successful. The information they
need is provided by comparing:
- their actual results or performance with the performance target, and
- the performance target with the current forecast of what performance will be.
Targets, forecasts and actual performance should be measured, in order to compare
them. Ideally measures of performance should be quantified values (financial or
non-financial measures), because numerical measures of performance are easier to
compare than non-quantified (‘qualitative’) measures.
The benefits of performance measurement systems
The advantages of having a formal system of performance measurement can be
summarised as follows:
A well-structured system of performance measurement clarifies the objectives of
the organisation, and shows how departments, work groups and individuals
within the organisation contribute to the achievement of those objectives.
It establishes agreed measures of activity, based on key success factors.
It helps to provide a better understanding of the processes within the
organisation, and what each should be trying to achieve.
It provides a system for comparing the performance of different organisations or
departments.
The system establishes performance targets for the organisation’s managers,
over a suitable time period for achievement.
1.3 Management accounting and performance measurement
Management accounting is an important element in performance measurement
systems. Many performance targets are financial in nature, such as achieving targets
for return on capital, profits and sales revenue and targets for keeping expenditure
under control.
However, a performance measurement system uses a wide range of targets at the
strategic, tactical and operational level. Many of these are non-financial targets, and
not all targets are quantifiable.
Clearly, a comprehensive management accounting system should therefore provide
information for setting targets and measuring actual performance at all levels. It
should also provide non-financial information as well as financial information.
If a management accounting system cannot provide all this information to
management, managers will have to rely on other information systems in addition
to the management accounting system. An entity might then have several different