Chapter 1: The nature and purpose of cost and management accounting
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information might be provided in the form of routine performance reports or as
special warnings or alerts when something unusual has occurred.
‘One-off’ decision making
Decisions taken by managers include planning decisions and control decisions. In
addition, managers might need to make ‘one-off’ decisions, outside the formal
planning and control systems. Management accounting information can be
provided to help a manager decide what to do in any situation where a decision is
needed.
1.5 Strategic, tactical and operational planning
Managers carry out their responsibilities at different levels in the hierarchy of an
organisation, and decisions are made at all levels of management. These may be
planning decisions, control decisions or ‘one-off’ decisions. Decision-making can be
categorised into three levels: these different categories are probably most easily
understood in relation to planning decisions.
Strategic planning. Strategic planning involves setting overall objectives for the
organisation and developing broad plans, mostly over a fairly long-term, about
how the objectives should be achieved. An example of a strategic plan is a five-
year business plan. Strategic planning is the responsibility of senior
management, who plan the strategic direction that the entity should be taking.
To make long-term plans, managers need information. Much of this information
is not financial in nature, and much of it comes from external sources (from
sources outside the organisation). However some accounting and financial
information is needed for strategic planning purposes, and ‘strategic
management accounting’ is a term for the provision of information for strategic
planning purposes.
Tactical planning. Tactical planning involves developing shorter-term plans to
implement longer-term strategic plans. They have a shorter time frame than
strategic plans, and many tactical plans cover a period of six months or one year.
They might also be sub-divided into shorter control periods, such as monthly
periods, for the purpose of routine control reporting. They are also more
detailed than strategic plans. In a large organisation, tactical planning involves
managers below the most senior level (‘middle management’), although tactical
plans might require senior management approval. Much of the information for
tactical planning comes from sources within the organisation, such as the cost
accounting system, and much of it is financial in nature. An example of a tactical
plan is an annual budget.
Operational planning. Operational planning is planning the operational
activities of an entity in detail. Operational plans include production schedules,
work schedules, machine utilisation plans, maintenance schedules, delivery
schedules and so on. They are short-term plans such as daily or weekly
operating schedules and most are not financial in nature. Operational planning
should involve junior management and supervisors, although they might need
the approval of middle management.
Management accounting information is provided mainly for strategic planning and
tactical planning purposes, and for senior or middle management. However, the use