Paper F2: Management Accounting
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Not all entities that provide services will use service costing. The purpose of service
costing is to provide information to management about the costs of different
services that the entity provides, and the profitability of each of the different
services. Each service should be fairly standard. If they are not standard services, it
is more sensible to use job costing to calculate the cost of each ‘job’ of service. For
example:
Service costing might be used by a hospital to record or calculate the cost of each
of the different services provided by the hospital, such as the cost of treating a
patient for a particular condition.
Job costing might be used by a professional firm such as a firm of accountants or
solicitors, where the cost of each job depends largely on the amount of time
spent on each job by the professional staff.
3.3 Cost units in service costing: composite cost units
One of the main problems with service costing is that it can be difficult to identify a
suitable cost unit for the service. It is often appropriate to use a composite cost unit
in service costing. This is a cost that is made up from two variables, such as a cost
per man per day (a cost per ‘man/day’). Here, the two variables are ‘men’ (the
number of employees) and ‘days’.
Examples of composite cost units used in service costing are as follows:
The cost per room per day. This is a useful unit cost in the hotel services
industry.
The cost per passenger mile or the cost per passenger kilometre (= the average
cost of transporting a passenger for one mile or one kilometre). This unit
measure of cost is used by transport companies that provide bus or train
services.
The cost per tonne mile delivered (= the average cost of transporting one tonne
of goods for one mile). This unit cost is commonly used for costing freight
services and delivery operations.
The cost per patient/day (= the average cost of treating one patient for one day)
or the cost per hospital bed/day (= the cost of maintaining one hospital bed in a
hospital for one day). These costs are used by health service providers.
The cost per man day. This unit cost is widely used in professional services, such
as auditing, legal services and consultancy services.
Composite cost units can be used in addition to a ‘job costing’ type of service costing
system. For example, a firm of accountants might calculate the cost of each job
performed for a client. In addition, it might calculate average the cost per man day
for the professional services that it provides.
The cost of each service ‘job’ enables management to monitor costs and profits
on individual jobs for a customer.
The composite cost, which is an average cost for all ‘jobs’ allows management to
monitor the general level of costs.