John Wiley & Sons, Inc., 2002. – 272 pages.
Contents:
The First Step: Approving the Credit
The Second Step: Billing
The Third Step: Collecting the Money
Accounts Receivable Issues
Handling Deduction Issues
Interacting with Sales and Marketing
Customer Relations and Customer Visits
Letters of Credit and Other Security Interests
Legal Considerations Surrounding Credit
Bankruptcy
Technology in the Credit and Collections Department
Professionalism and the Future of the Credit Profession
Contents:
The First Step: Approving the Credit
The Second Step: Billing
The Third Step: Collecting the Money
Accounts Receivable Issues
Handling Deduction Issues
Interacting with Sales and Marketing
Customer Relations and Customer Visits
Letters of Credit and Other Security Interests
Legal Considerations Surrounding Credit
Bankruptcy
Technology in the Credit and Collections Department
Professionalism and the Future of the Credit Profession