· . . •. . . 0. •S•. ••. . •. . . . •. . . . •. . . . . . . . . . . . . . .
~
READING
2
Nee
d to
Lie?
Better Make a
Phon
~
Call
Whom
can you trust?
The
answer is the e-mailer and
not
the
telephone caller. Jeffrey
Hancock
of
Cornell University asked
30
students
to keep track
of
e-mails, calls, conversations, and instant messages for one
week.
He
also asked them to
admit
how many
lies
they told during the
week.
The
results? People admitted lying in
• four
out
of
ten phone calls
• three
out
of
ten face-to-face conversations
• two
out
of
ten
messaging series
• one
out
of
seven e-mail strings, although experienced users were
more likely to lie more
of
ten
These
results have surprised psychologists. Some expected
e-mailers to be the biggest liars.
Th
ey
tho
ught
that
people would be
more uncomfortable lying when face-to-face. O thers expected people to
lie more in face-to-face conversations because we have more experience
with
that
kind
of
com
munication. But
Hancock
says it is also
-important
to note whether there is a record
of
the lie or not.
He
claims that people
are afraid to lie when they know their lies are being recorded.
This
is
why fewer lies
app
ear in e-mail than on the phone.
People are also more likely to lie when they
don
't have time to
think
of
a response.
That
is why people lie more often on the telephone or in
instant message conversations;
He
found many lies are automatic
responses to an unexpected question, such as: "Do you like.my dress?"
Hancock
hop
es his research will help companies work
out
the best ways
for their employees to communicate; For instance, the
phone
might
be
the best for sales where employees are encouraged to stretch the:truth.
But
for
work
evaluations, where honesty is important, e-mail very well
could be
t
~
e
best
placeto
have a conversation.
;'
e--
Cha
.P1e
-
L1.O
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