ACCA P3 Business Analysis - 2010 - Study text - Emile Woolf Publishing
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Index
© EWP Go to www.emilewoolfpublishing.com for Q/As, Notes & Study Guides 505
Organic organisation 240
Organisation learning 427
Organisation structure 228, 240
divisional 229
functional 229, 278
matrix 231
process view 278
Organisational processes 234
Oster 73
Outsourcing 237
business process 292
P
Parental developers 154
Parenting matrix
(Ashridge Portfolio Display) 173
Pedler, Burgoyne and Boydell 430
People strategy 317
People-oriented theory of user resistance 371
Performance appraisal 415
Performance management 414
Personal development 427
PEST analysis
(also see SLEPT or PESTEL analysis) 42
PESTEL analysis 42
Limitations 46
Peters and Waterman:
the concept of excellence 146
Physical environment strategy 317
PIMS analysis 198
Pinto and Slevin 368
Place 87
Place strategy 315
Planned change (or proactive change) 246
Polycentric orientation 160
Porter 53, 142, 298
generic strategies for competitive
advantage 184
six principles of strategic positioning 187
successful competitive strategy 21
value chain 95
Porter’s Diamond 49
criticisms 55
Porter’s Five Forces model 61
threats from potential entrants 62
threats from substitute products 64
bargaining power of customers 65
bargaining power of suppliers 64
Portfolio managers 153
Portfolio models 165
Post-completion audit 388
Post-industrial job design 426
Price 87
Price strategy 315
Primary value chain 96
Prince 2 380
Process benchmarking 334
Process change 271
Process diagrams: swim lane diagrams 280
Process improvement and process design 359
Process measures worksheet 288
Process modelling 280
Process redesign 271
Process redesign models 271
Processes strategy 317
Product 85
Product development strategy 204
Product differentiation 76
Product positioning 188
Product strategy 313
Project
completion 387
constraints 365
cost management 382
failure 369
initiation 366
initiation document (PID) 366
management 376
management software 377
manager 371, 375
plan 367
quality management 384
quality plan 384
risk 368
risk management 386
success factors 368
team 372
time management 372
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Promotion 87
Promotion strategy 316
Public sector portfolio matrix 174
Q
Quality 330
perceived 331
Quality assurance 333
Quality chains 340
Quality circles 426
Quality control 332
Quality failure 331
Quality features of software 345
Quality management
Crosby 338
Juran 338
W Edwards Deming 336
Quality management certification: ISO9000 344
Quality standards 341
Quality triangle 346
R
Recruitment and selection 414
Reputation risk 139
Resource audit 117
Resources 108
threshold 108
unique 108
Reward management 419
Reward review 415
Rewards as incentives 422
Ries and Trout 188
Risk register 386
S
Schwalbe, Kathy 376
Schein, E: three levels of culture 143
Scientific management and job design 423
Scope creep 378
Scope management 378
Secondary value chain 97
Senge 431
Situational theory (contingency theory) 407
Six Sigma 357
basic approach 358
roles 362
significance 362
SLEPT analysis (also see PEST analysis) 42
SMART 126
Software Quality Assurance (SQA) 347
Software solutions 289
Spam 323
Span of control 233
Staff appraisal 415
Stakeholder influence:
the cultural context 137
Stakeholders 132
expectations 133
mapping 136
position/importance matrix 136
Statistical process control (SPC) 333
Strategic alliance 193
Strategic business unit (SBU) 150
Strategic capability 106
Strategic change 246, 251
Strategic choices 26, 150
Strategic clock (Bowman) 180
Strategic development 211
Strategic drift 31, 33
Strategic fit 224
Strategic groups 73
Strategic management 24
Strategic planning 22
Strategic position 24
Strategic space 74
Strategy 16
business 21
corporate 16
deliberate 30
development 31, 200, 267
Drucker 16
emergent 31
functional 21
implementation 228
incremental 31
levels 18
selection 226
Strategy lenses (Johnson and Scholes) 32
strategy as design 32
Index
© EWP Go to www.emilewoolfpublishing.com for Q/As, Notes & Study Guides 507
strategy as experience 33
strategy as ideas 34
Style theory (behavioural theory) 406
Substitute products 64
Succession planning 429
Supply chain 307
pull model 308
push model 308
Supply-led convergence 60
Swim lane diagrams 280
SWOT analysis (TOWS analysis) 80, 116, 118
interpretation 120
preparing 119
Synergy 216
Synergy managers 153
System testing 351
System-oriented theory of user resistance 371
T
Tactical planning 22
Taylor, F W 423
Technological change 271
Terms of reference 367
Total Quality Management (TQM) 336
TOWS analysis (SWOT analysis) 80
Trait theory 406
Transactional leader 408
Transformational change 246
Transformational leader 405
Transnational companies:
Bartlett and Ghosal 162
U
Unethical behaviour 139
Unplanned change (or reactive change) 246
User resistance to new systems 370
interaction theory 371
people oriented theory 370
system oriented thoery 371
V
V life cycle model 349
advantages 349
Value 95
adding 97
competitive advantage 178
Value chain 95
primary 96
secondary 97
Value chain analysis: use 99
Value creation and strategic management 99
Value network 101, 307
Vertical integration 217
arguments against 218
arguments for 217
backwards 217
forwards 217
VIRO framework 118
Virtual organisation 238
Virtual supply chain 307
W
Withdrawal strategy 208
Work breakdown structure (WBS) 379
Workplace learning 427
World Wide Web (WWW) 303
Y
Yeates and Cadle 374
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