
Chapter 5: Management of receivables and payables
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Using reports from the company’s salesmen. If a company sales representative
has visited the business premises of the customer, a report about the apparent
condition of the customer’s business might be used to decide about whether or
not to offer credit.
Usually, a company establishes credit policy guidelines that should be followed
when giving credit to a new business customer. For example, a company might
have a credit policy that for a new business customer, subject to a satisfactory credit
check, it would be appropriate to offer credit for up to $2,000 for 30 days. This credit
limit might then be reviewed after several months, if the customer pays invoices
promptly within the credit terms.
The credit terms set for each customer will consist of:
A credit period: The customer should be required to pay invoices within a stated
number of days. Credit limits of 30 days or 60 days are common.
A credit limit: This is the maximum amount of credit that the customer will be
permitted. The limit is likely to be small at first for a new customer, increasing as
the trading relationship develops.
Interest charges on overdue payments: It might also be a condition of giving
credit that the customer agrees to pay interest on any overdue payment.
However, interest charges on late payments can create bad feeling, and
customers who are charged interest might take their business to a rival supplier.
Interest charges on late payments are therefore uncommon in practice.
(Note: Credit checks on individuals should be carried out by companies that give
credit to customers, such as banks and credit card companies. Many companies,
however, might give credit to corporate customers but ask for cash payment/credit
card payment from individuals.)
2.2 Monitoring payments
A company should have a system for monitoring payments of invoices by
customers. A regular report should be produced listing the unpaid debts, and which
of these are overdue. This report might be called an ‘aged debtors list’.
A typical report might summarise the current position by showing how much
money is owed by customers and for how long the money has been owed. A simple
example of a summary is shown below.
Total 0 – 30 days 31 – 60 days 60 – 90 days Over 90
days
$ $ $ $ $
Receivable 17,894,100 12,506,900 4,277,200 1,045,000 65,000
The report will also provide a detailed list of the unpaid invoices in each time
period. By monitoring regular reports, the team responsible for collecting payments
can decide which customers to ‘chase’ for payment and also to assess whether
collections of receivables is under control. In the example above, if the company has
normal credit terms of 30 days, it might be concerned that such a large amount of
receivables – over $5 million, remain unpaid after 30 days.