
Paper F5: Performance management
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Performance measurement in not-for-profit organisations and the
public sector
The special characteristics of not-for-profit organisations and the public sector
The need for performance measurement
Identifying performance targets in not-for-profit and public sector
organisations
Problems with measuring performance in this sector
1 Performance measurement in not-for-profit
organisations and the public sector
1.1 The special characteristics of not-for-profit organisations and the
public sector
The public sector refers to the sector of the economy that is owned or controlled by
the government in the interests of the general public. It includes all government
departments and government-financed bodies, including nationalised industries. In
the UK, this includes the national health service, state-owned schools, the police and
fire services, and so on.
Not-for-profit organisations are entities that are not government-owned or in the
public sector, but which are not in existence to make a profit. They include
charitable organisations and professional bodies.
A common feature of public sector organisations and not-for-profit organisations is
that their main objective is not financial. The main objective of any such
organisation depends on the purpose for which it exists: to administer the country
(government departments), to provide education (schools and universities), provide
medical care (hospitals), do charitable work, and so on.
A not-for-profit organisation will nevertheless have some financial objectives:
State-owned organisations must operate within their spending budget.
Charitable organisations may have an objective of keeping running costs within
a certain limit, and of raising as much funding as possible for their charity work.
1.2 The need for performance measurement
Although the main objective of not-for-profit and public sector organisations is not
financial, they need good management, and their performance should be measured
and monitored. In many countries, including the UK, public sector organisations are
given a range of performance targets, against which actual performance is
compared.
The directors of a company are accountable to their shareholders for the
performance of the company. This is a function of the annual report and
accounts, although accountability is also achieved in other ways, such as general
meetings of the company.