ITIL, 2009. — 47 с.
Комитет по переводам и публикациям: Жилинский Александр (INLINE GROUP), Сарычева Александра (Zurich Retail). ITIL is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Govement Commerce, and is Registered in the U.S. Patent and Trademark Office
(Glossary Terms and Definitions)
ITIL V3 Glossary, v0.92, 30 April 2009
Комитет по переводам и публикациям: Жилинский Александр (INLINE GROUP), Сарычева Александра (Zurich Retail). ITIL is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Govement Commerce, and is Registered in the U.S. Patent and Trademark Office
(Glossary Terms and Definitions)
ITIL V3 Glossary, v0.92, 30 April 2009