Richard L. Daft - Management. 9th ed., 2010
Подождите немного. Документ загружается.
NAME INDEX650
Schwartz, Andrew E., 248
Schwartz, Jonathan, 481
Schwartz, Mark S., 142, 154n39
Schwartz, Nelson D., 93n76
Schweiger, David M., 237n12, 238n51
Scott, Susanne G., 531n17
Searles, Joseph L., 344
Seashore, Stanley E., 533n53
Seglin, Jeffrey L., 153n18
Seibert, Cindy, 57n19
Seijts, Gerard H., 304n70
Sellers, Patricia, 92n45, 303n34, 371n57
Seltzer, Joe, 210n1
Sencion, John, 181
Senge, Peter, 50, 58n55
Serpa, Roy, 92n49
Serwer, Andrew E., 125n37
Serwer, Andy, 30n49, 237n16
Shafer, Scott M., 593
Shamir, Boas, 438n41
Shane, Scott, 274n44
Shanklin, William L., 211n27, 302n25
Shannon, Kyle, 70
Shapira, Zur, 237n7
Sharfman, Mark P., 238n29
Sharpe, Rochelle, 371n63, 372n68, 437n12,
437n14
Shartle, C. L., 437n21
Shaw, Jason D., 531n1
Shaw, M. E., 532n39, 533n50
Shea, Gordon F., 153n4
Sheats, P., 532n44
Shefy, Erella, 237n25
Shellenbarger, Sue, 29n17
Sheridan, Eileen, 29n26
Sherman, Ann, 539
Sherman, Arthur, 322, 337n12, 338n53
Sherwin, Douglas S., 154n25, 538, 565n4,
566n35
Sherwood, John J., 92n48
Shin, Yuhyung, 533n61, 533n67
Shirouzu, Norihiko, 596n24
Shonk, James H., 531n19
Shurygailo, Stan, 532n23
Sibony, Olivier, 210n6
Siekman, Philip, 274n38
Silver, Sara, 30n59
Silveri, Bob, 587, 595n6, 596n52
Simmons, Russell, 219
Simon, Bernard, 91n34
Simon, Herbert A., 182n6, 218, 237n5,
237n17, 237n18, 237n19, 237n21, 237n25,
338n31
Simons, John, 91n23, 92n37
Sinetar, Marsha, 302n19
Singh, R., 438n32
Sisodia, Raj, 9
Sittenfeld, Curtis, 273n11
Slater, Derek, 596n42
Slater, Stanley F., 211n51, 211n53, 275n65,
566n14
Slavenski, Lynn, 326
Slevin, Dennis P., 211n51
Slipp, Sandra, 371n43
Sloan, Alfred P., 58n39
Sloan, Paul, 182n8
Slocum, John W., 29n21, 92n53, 92n56,
93n84, 126n50, 127n85, 274n31, 549,
567n57, 567n61
Smet, Bob, 142
Smircich, Linda, 92n49
Smith, Adam, 273n4
Smith, Darwin E., 411–412
Smith, Dick, 566n46
Smith, Douglas K., 504
Smith, Lee, 372n87
Smithburg, William, 219
Snell, Robert, 157
Snell, Scott, 322, 337n12, 338n53
Snow, Charles C., 274n32, 274n34, 274n45
Snow, Charles E., 58n27
Snyder, Nancy Tennant, 532n23
Soeken, Don, 151
Solomon, Charlene Marmer, 532n30
Solovic, Susan, 19
Somech, Anit, 533n76
Sommer, Steven M., 338n29
Soni, Ashok, 596n40
Soper, Barlow, 566n41
Sormumen, Juhani, 238n31
Sparshott, Jeffrey, 126n61
Spielberg, Susan, 29n16, 30n46
Spinner, Jackie, 437n2
Spragins, Ellyn, 337n28
Spralls, Samuel A., III, 211n59
Spreitzer, Gretchen M., 92n54
Srivastva, Suresh, 30n51
St. John, Caron H., 154n26
Stair, Ralph M., 581
Stalk, George, Jr., 303n29
Stalker, G. M., 275n67
Stamm, Bettina von, 303n34
Stamps, David, 372n96
Stamps, Jeffrey, 532n24, 532n26
Stanton, Steven, 274n58, 274n59
Stapleton, Ellen R., 527
Starbuck, W., 273n20
Stark, Eric M., 531n1
Starkey, Ken, 92n48
Stayer, Ralph, 12
Stearns, Timothy M., 58n33
Steensma, H. Kevin, 273n30
Steers, Richard M., 182n6
Steiner, Gary A., 280
Steiner, Ivan, 512
Steinhafel, Gregg, 8
Stepanek, Marcia, 171
Stephenson, Randall, 201
Sternberg, Robert J., 302n18
Stevenson, Howard H., 302n19
Stevenson, Thomas H., 567n55
Stevenson, William B., 238n26
Stewart, Martha, 215
Stewart, Rosemary, 29n35, 229
Stewart, Thomas A., 273n7
Stires, David, 596n37
Stodghill, Ron, 208, 338n45
Stoka, Ann Marie, 57n14
Stone, Brad, 211n23, 596n49
Stoner, James A. F., 29n6
Story, Louise, 91n3, 124n11, 125n28
Straub, Detmar, 597n53, 597n59
Streidl, J. William, 183n22
Strickland, A. J., III, 210n11
Stringer, Howard, 98, 344
Strong, Bruce, 596n35
Strozniak, Peter, 596n23
Sujansky, Joanne, 372n82
Sullivan, Kevin, 125n42
Sullivan, Scott, 129
Sundgren, Alison, 155n67
Sundstrom, Eric, 531n11
Sutcliffe, Kathleen M., 91n1, 532n42
Sutton, Robert I., 229, 231, 280, 303n36, 303n43
Svatko, James E., 92n47
Swaf n-Smith, C., 438n49
Swanson, Diane L., 154n39
Swartz, Jon, 91n24
Sweeney, Judy, 596n40, 596n41
Swogger, Kurt, 393
Symonds, W. C., 72
Szilagyi, Andrew D., 183n22
Szwajkowski, Eugene W., 154n24, 154n41
Szymanski, Aaron, 209
T
Taber, Tom, 437n20
Taggar, Simon, 533n57
NAME INDEX 651
Tagliabue, John, 337n22
Taliento, Lynn K., 273n26
Tam, Pui-Wing, 539
Taninecz, George, 567n51
Tanski, David A., 595n4
Tao, Amy, 151
Tapscott, Don, 211n41
Taub, Stephen, 567n59
Tausky, Curt, 58n26, 58n34
Tay, Cheryl, 117
Taylor, Alex, III, 302n7
Taylor, Frederick Winslow, 36, 37, 57n14
Taylor, S., 337n15
Teagarden, Mary B., 311, 337n15, 337n16
Teece, David J., 210n8, 274n46
Teitelbaum, Richard, 211n34
Templer, Klaus J., 117
Teresko, John, 595n14
Terhune, Chad, 595n3
Tesluk, Paul E., 532n25
Tesone, Dana V., 57n8
Thakor, Anjan V., 566n25
Thatcher, Mike, 338n57
Thayer, P. W., 338n50
Theodore, Sarah, 550
Thill, J. V., 108
Thomas, David A., 372n80, 372n95, 532n41
Thomas, David C., 126n75
Thomas, Howard, 237n7, 238n30
Thomas, K. W., 533n68
Thomas, Kenneth, 519
Thomas, Owen, 237n4
Thomas, Patrick, 57n8
Thomas, Philip R., 567n49
Thomas, Robert J., 303n26, 310, 337n13
Thompson, Arthur A., Jr., 210n11
Thompson, James D., 595n2
Thompson, Kenneth R., 183n39
Thompson, Philip C., 566n43
Thompson, Rachel, 372n89
Thomson, Brenda, 342
Thottam, Jyoti, 126n64
Thurm, Scott, 533n79
Tichy, Noel M., 336n4, 438n38
Tischler, Linda, 29n18, 437n7
Tjosvold, Dean, 533n62, 533n65
Tobins, Jordan, 189
Tof er, Barbara Ley, 154n48
Tompkins, Jonathan, 336n4, 337n6
Tomsho, Robert, 438n27
Topchik, Gary S., 30n37, 30n40
Toren, Nina, 30n36
Tornow, Walter W., 338n68
Townsend, Anthony M., 532n23
Townsend, Bickley, 372n78
Toyoda, Kiichiro, 77
Trachtenberg, Jeffrey A., 182n11
Treacy, Michael, 198
Treadway, Darren C., 574
Tregoe, B., 222, 238n33
Treviño, Linda K., 153n10, 153n21, 154n48,
155n50
Trice, Harrison M., 92n61
Tripoli, A. M., 337n20
Trottman, Melanie, 372n78, 372n79
Tsui, A. S., 337n20
Tucci, Joseph M., 489
Tuckman, Bruce W., 533n48
Tuggel, Francis D., 182n6
Tulega, Tad, 153n20
Tung, Rosalie, 370n42
Turban, Daniel B., 155n69
Turcotte, Jim, 587, 595n6, 596n52
Tushman, Michael L., 211n37, 302n11,
303n39
Tyler, Kathryn, 338n43
U
Ulfelder, Steve, 124n3
Ulrich, Dave, 304n57
Urbanski, John C., 437n7
Urwick, Lyndall, 58n22, 58n23
Ury, William, 533n72
Useem, Jerry, 29n21, 29n23, 57n10, 57n11,
437n9, 531n10
V
Valcourt, Josée, 273n2
Valdes-Dapena, Peter, 566n18
Välikangas, Liisa, 303n32
Valla, Marie, 371n46
Van Aken, Eileen M., 183n24
Van Alstyne, Marshall, 275n63
Van Baardwijk, Nicole, 279, 302n14
Van de Ven, Andrew H., 92n43, 303n27,
303n38
Van De Vliert, Evert, 127n87, 533n62
Van Dyne, Lynn, 117
Van Fleet, David D., 437n19, 531n7
Van Lee, Reggie, 93n78
Van Slyke, Craig, 532n31
Vance, Charles M., 220
Vanden Brook, Tom, 229
Vara, Vauhini, 211n23, 211n24
Vaughn, Billy, 372n70
Velasquez, Manuel, 153n17
Venkataramanan, M. A., 596n40
Verfaillie, Hendrik, 139
Verschoor, Curtis C., 155n64, 155n65
Vessels, Gordon, 302n17
Victor, Bart, 149
Victor, Jeff, 113
Vincent, Robert, 284
Vogel, David, 155n68
Vogel, Douglas R., 532n31
Vogel, Todd, 124n10
Vogelstein, Fred, 238n28
Vogl, A. J., 437n9
Vokurka, Robert J., 596n28
Volinsky, Chris, 176
Von Bergen, C. W., 566n41
W
Wadhwa, Vivek, 370n36
Wageman, Ruth, 532n21
Wagner, Stephan M., 92n43
Wah, Louisa, 314
Wahl, Andrew, 93n73
Wald, Matthew L., 91n21
Waldrop, Mitchell, 237n16
Walker, Maggie Lena, 344
Walker, Rob, 154n31, 533n71
Wallace, Don, 437n22
Wallace, Doug, 299
Wallach, Arthur E., 304n72
Wallach, Daniel, 152
Wallington, Patricia, 29n22
Walsh, Emily, 352
Walton, Mary, 566n42
Walton, Richard E., 549
Walton, Sam, 4
Wang, D., 337n20
Wang, William, 256
Wanous, J. P., 338n40
Want, Jerome H., 182n9
Wardle, Kelly, 595n12
Ware, Lorraine Cosgrove, 539
Warner, Fara, 596n24
Warner, Melanie, 93n68, 437n1
Warren, Brent, 266, 275n62
Waryszak, Robert, 30n36
Wasow, Omar, 370n32
Wasserman, Elizabeth, 370n13, 373n103
NAME INDEX652
Waterman, Robert H., Jr., 93n83
Watson, Warren E., 372n95, 372n98, 532n41,
532n43
Wattenberg, B., 346
Waxer, Cindy, 596n46
Weaver, Gary R., 154n21, 154n48
Weaver, Vanessa J., 372n77
Webb, Allen P., 155n51
Webb, C. A., 209
Webber, R. A., 30n37
Weber, Joseph, 91n34, 124n10
Weber, Max, 38, 57n18
Weick, Karl E., 91n1
Weiss, Bill, 517
Welch, David, 157, 596n21
Welch, Jack, 4, 189, 210n9, 554
Welles, Edward O., 30n53
Wellings, Richard S., 531n14
Wellington, Sheila, 371n48, 371n49, 371n59
Wellins, Rich, 337n14
Wellner, Alison Stein, 125n17, 126n67, 238n,
238n46
West, Alfred P., Jr., 273n29
Westcott, Scott, 339n86
Weston-Webb, Andy, 491
Whalen, Jeanne, 30n41
Wharton, Clifton R., 344
Wheatley, Malcolm, 274n36
Wheeler, Daniel, 10
Wheeler, David, 140, 154n28
Wheeler, Michael L., 370n5, 370n20, 372n72
Whitaker, Barbara, 125n45
White, Erin, 30n38, 338n56, 339n73, 531n4,
539, 596n45
White, Joseph B., 124n7
Whiting, Susan, 19
Whitman, Meg, 544
Wielkiewicz, Richard M., 273n1
Wiener, L., 339n80
Wiener, Yoash, 92n48
Wiersema, Fred, 198
Wild, Russell, 248
Wiles, Russ, 370n2
Wiley, Carolyn, 153n17, 155n51
Wilke, John R., 91n27
Wilkinson, I., 438n49
Williamson, Billie, 349
Williamson, James E., 541, 565n10, 565n11
Willingham-Hinton, Shelley, 341
Willis, Jonathan L., 597n58
Wilson, H. James, 57n8
Wilson, Jeanne M., 531n14, 533n56
Wilson, Jim, 58n53
Wimbush, James C., 336n4, 338n49
Wind, Youram, 126n72, 273n29
Winfrey, Oprah, 75, 135
Wing eld, Nick, 539
Wisse, Ruth R., 438n27
Wissema, Hans, 239n57
Wolcott, Robert C., 303n44, 303n45,
303n47
Wolf, William B., 58n24
Wolfe, Joseph, 182n12, 338n59
Wolniansky, Natasha, 124n1
Womack, James P., 596n24
Wonder, Jacquelyn, 595n1
Wood, Robert A., 155n63
Woodyard, Chris, 210n14
Worley, Christopher G., 304n52, 304n53
Worthen, Ben, 237n11
Wrege, Charles D., 57n14, 58n27
Wren, Daniel A., 57n3, 57n9, 57n12, 57n15
Wright, H. A., 58n29
Wright, P., 337n6
Wulf, Julie, 273n14
Wyatt, Watson, 338n67
Wylie, Ian, 183n29
Y
Yago, Glenn, 553
Yang, Jia Lynn, 30n45, 371n58, 532n36,
532n40
Yeung, Arthur, 92n59
Yormark, Brett, 17
Yoshioka, Izumi, 30n36
Youn, Jacy L., 29n10
Young, Clifford, 337n29
Young, Debby, 532n35
Young, Tim, 93n69
Yukl, G. A., 437n4, 437n18, 437n16, 437n20
Yun, Jong-Yong, 277
Yunus, Muhammad, 103
Yuspeh, Alan, 155n54
Z
Zachary, G. Pascal, 125n25
Zajonc, R. B., 533n76
Zaltman, G., 304n64
Zander, Alvin, 533n52
Zapp, John, 79
Zawacki, Robert A., 58n37, 303n51, 304n52
Zeithaml, Carl P., 211n50
Zey, Mary, 372n81
Zhang, Y., 337n20
Ziamou, Paschalina, 183n27, 183n28
Zipkin, Amy, 155n58
Zucker, Jeff, 227
Zuckerberg, Mark, 193, 227
Zweigbaum, Michael, 582
653
Company Index
3M, 66
7-Eleven, 202
911 Communications, 324
A
A. W. Chesterton, 381
ABB Ltd., 554
Ace Hardware, 480
Adelphia, 558
Advanced Micro Devices (AMD), 287
AFL-CIO, 7
Agency.com, 70
Airbus, 74
Albertsons, 74
Alcoa, 98
Alcoa Power Generating Inc. (APGI), 142
Alliance Steel Services, 582
Allied Signal, 554
Allstate Insurance, 358
Altera Corporation, 388
Aluminio del Caroni, 449
Amazon.com, 84, 586
American Airlines, 258
American Red Cross, 538
Antioch College, 43
AOL, 6, 100, 221
Apple, 70, 186, 195, 196, 213, 586
Applebee’s International Inc., 327
Arena Football League (AFL), 222
Arthur Andersen, 129
Arthur D. Little Inc., 489
Aspen Institute, 84
AT&T, 41, 199, 201
AT&T Wireless, 68
Auburn Farms, 100
Avon, 6, 344
B
Bain and Company, 35
Baker & McKenzie, 586
Bank One Corp., 199
Baron Partners Fund, 410
Bay Networks, 71
BCBG Max Azria Group, 166
Beacon Sweets & Chocolates, 100
Bell Atlantic, 350
Bell Emergis, 540
Bertelsmann AG, 96
Best Buy, 185
Bethlehem Steel, 37
BiosGroup, 218
Blair Corporation, 588
Blair.com, 588
Blockbuster, 70
Bloomingdale’s, 589
Blue Bell Creameries, 252
Blue Nile, 70
BMW, 199, 279, 285
Boeing, 9, 10, 74
Boise Cascade, 558
Booz Allen Hamilton, 84
Boston Consulting Group (BCG), 194,
282, 399
British Airways, 540, 541
Brunswick, 190
C
Cadillac, 213
Cambrian Systems, 71
Canada Life, 388
Canadian Airlines International, 295
Cap Gemini Ernst & Young, 218
Cargill, 285–286
Carrefour, 577
Carrier, 252
Caterpillar Inc., 84, 202–203, 246, 548
Catholic Church, The, 6
CBS Broadcasting, 588
Celanese, 228
Cendant Hotel Group, 581
Center for Army Lessons
Learned (CALL), 492
Cessna, 554
Cheesecake Factory, The, 9, 17
Chevron Texaco, 171
Chiquita, 138
Chrysler Corporation, 75, 261
Cigna Insurance, 540
Cingular Wireless, 68, 199
Circuit City, 185, 589
Cirque du Soleil, 504
Cisco Systems, 7, 71, 548
Cisneros Group, 100
Citigroup, 68, 98, 200, 253, 354
City of Madison, Wisconsin, 586
Clarify, 71
Cleveland Orchestra, 21
Clorox, 200
Coca-Cola Company, 70, 105, 295, 550
Colgate-Palmolive, 253
Comambault, 40
Comedy Central, 588
Comfort Inn, 198
Computerworld, 409
Conexant Systems, 101
Consolidated Bank & Trust Co., 344
Consolidated Diesel, 247
Continental Cablevision Inc., 412
Cornell University, 356
D
Dana Corporation, 138, 492, 556
Del Monte Foods, 10
Delft University, 51
Dell Inc., 71, 548, 572, 573
Delphi, 100
Denny’s, 357
Development Counsellors International
(DCI), 552
Disney, 10, 70, 74
Dow Chemical, 66, 98, 143, 200, 393, 586
Dr. Pepper/Seven Up, 244
DreamWorks SKG, 353
DriveCam, 3
DuPont, 49, 228, 554
COMPANY INDEX654
E
E & J Gallo Winery, 196
E-Z Pass, 577
E-Z-Go, 554
E. W. Scripps Networks, 588
Earnest Partners, 420
eBay, 84, 544, 586
Edward Jones Investments, 199
eHarmony, 387
Electric Boat Corporation, 249
EMC Corporation, 489
Emerald Group Publishing Limited, 35
Enron, 10, 129, 130, 558
Enron Wind, 195
Entelos, 278
Equifax, 326
Ernst & Young, 349, 358
ESPN.com, 588
Excel Foundry and Machine, 97
Expedia, 586
Express, 244
Exxon Mobil Corp., 114, 171, 215, 540
F
Fabcon, 292
Facebook Inc., 193
Facebook.com, 70, 585, 586
Fannie Mae, 359
FasTrak, 577
Federal Bureau of Investigation (FBI), 6, 96,
349–350
Federal Deposit Insurance
Corporation, 315
FedEx, 95, 172, 555
Flickr.com, 585
Flight 001, 181
Food Network, 588
Ford Motor Company, 37, 68, 97, 348, 353,
573, 589
Fortune, 411, 442, 446, 455, 500n66
Fortune 500, 471, 481, 499n31
Four Seasons Hotels, 198
Fox News, 68
Frito-Lay, 262
G
Gallup Organization, 461–462
Gap, 217
Gartner Inc., 308
Gaylord Hotels, 189
General Dynamics Corporation, 249
General Electric (GE), 4, 9, 49, 68, 99, 146,
195–196, 200, 289–290, 359, 554, 586
General Foods, 262
General Mills, 190, 262
General Motors (GM), 13, 156, 552, 589
Packard Electric, 492
Genesis Grants, 287
Genmab AS, 15
Gerber Scienti c Inc., 98
Gibson Guitar Corp., 199
Gillette Company, 202
Girl Scouts, 21
Glad, 200, 279
Glasgow Airport, 19
GlaxoSmithKline, 586
Goodyear Tire & Rubber Co., 291
Google, Inc., 5, 49, 65, 101, 221, 281, 283,
352, 504
Gore-Tex, 198, 486
Governance Metrics International, 147
Grameen Bank, 103
Greater Chicago Food Depository, 21
Greensburg Public Schools, 497–498
H
Habitat for Humanity International, 253
Hallmark Cards, 78
Harley-Davidson Motor Company, 74, 198
Harpo Inc., 75
Harvard University, 41
Hasbro, 68
Hayes Diversi ed Technologies (HDT), 188
HBO, 6
HealthSouth, 129, 558
Hearst Magazines, 75
Heineken, 99
Henry Estate, 98
Herman Miller, 200
Hewlett-Packard, 10, 68, 259, 344
HGTV, 588
High Tech Computer Corporation
(HTC), 65
Hilton Hotels Corporation, 540
Hindustan Lever Limited. see Unilever
Home Depot, The, 10, 68, 100, 217, 456, 577
Honda, 76, 250, 578
Honeywell, 345
Industrial Automation and Control, 538
Hotel Carlton, Joie de Vivre Hospitality
Inc., 461
Hyundai Motor Company, 49
I
Ibanez, 199
IBM, 6, 23, 45, 46, 66, 68, 71, 74, 99, 137, 200,
203, 205, 283, 285–286, 344, 508, 511, 523
IDG, 116
IKEA, 198
Imagination Ltd., 576
Infosys Technologies, 580
Intel, 66, 97, 287
Interface, 141
Internal Revenue Service (IRS), 253
Intuit, 280, 480
iRobot, 200
J
JCPenney, 354, 588, 589
Jenny Craig, 394
JetBlue, 378
John Lewis, 12
Johnson & Johnson, 66, 144
Johnson & Johnson Pharmaceuticals, 278
Johnsonville Sausage, 12
JPMorgan Chase, 199, 586
K
Kay Jewelers, 70
Killid Group, The, 12
Kimbel’s Department Store, 465–466
Kimberly-Clark, 411–412
Kmart, 10, 138
Kodak, 186
Korn Ferry International, 350
Kraft Foods, 345, 363
Kroger, 74
KTVK, 19
L
Lands’ End Inc., 292
Le Creusot-Loire, 40
Learning Point Associates, 295
Lego, 83
Levi Strauss & Co., 244, 344
LG Electronics, 111
Lincoln Electric, 149, 562–563
COMPANY INDEX 655
Little, Brown, 190
L. L. Bean, 554, 555
Lockheed Martin Corporation, 285, 349,
359, 586
Lowe’s, 309
Lucas lm, 10, 509
Lucent Technologies, 71
Lush Cosmetics, 80
M
Macy’s, 13, 586
Magic Johnson Enterprises, 217
Malaysian Airlines, 383
Marathon Oil Corporation, 292
Marriott Hotels, 51, 198
Marriott International, 472, 585
Marshall Industries, 455
Martha Stewart Living Omnimedia, 215
Mary Kay Inc., 202
Massachusetts General Hospital, 523
MasterCard, 74
MasterFoods, 491
Mattel, 63, 68
Maytag, 214, 316, 456
McDevitt Street Bovis, 515
McDonald’s, 99, 102, 103–104, 186, 216, 224,
578, 585
McKinsey & Company, 344
McMurray Publishing Company, 146
Mediagrif Interactive Technologies, 84
Mercury Communications, 323
Merrill Lynch, 344
MetLife, 388
Michigan Casting Center (MCC), 263
Microsoft, 71, 99, 221, 243, 558
Miller, 97
Milwaukee Journal Sentinel, The, 145
Ming Cycle Company, 257
Mississippi Power, 250
Monsanto, 137, 139–140
Motel 6, 198
Motorola, 6, 50, 66, 277, 508, 554
Mountain View, 352
Multiplex Co., 99
MySpace.com, 70, 585, 586
N
Napster, 586
NASA, 66
National Bureau of Economic
Research, 352
National Oceanic and Atmospheric
Administration (NOAA), The, 485
National Oil Corporation, 171
Nature Conservancy, 21
NBA, 78
NBC Entertainment, 227
NBC Universal, 588
Nelson Motivation Inc., 453
Neptune Drying Center, 214
Net ix, 70, 176
Netgear, 99
New England Confectionary Co.
(Necco), 11
New Jersey Bell, 41
New Jersey Nets, 17
New Line Cinema, 6
New School University, New York, 489
New York Stock Exchange, 344
Nextel Communications, 7
Nibco, 589
Nielsen Corporation, A. C., 180
Nielsen Media Research, 19
Nike, 95
Nissan, 69, 75, 100, 243, 578
Nokia, 65, 277, 511, 573
Nortel Networks, 71
North Face, 188
Norwest Corporation, 75
Numi Organic Tea, 405
NutriSystem Inc., 190–191
Nypro, Inc., 75
O
O, The Oprah Magazine, 75
Occidental Petroleum, 171
Ohio State University, 415–416
Oracle, 7
Orange SA, 71
Oticon, 45
Otis, 252
P
Paci c Edge Software, 81
Packard Electric, General Motors, 492
Payless Shoes, 410
PC World, 409
PepsiCo Inc., 5, 262, 344, 347, 570
Periphonics, 71
Philip Morris, 100
Pitney Bowes, 360
Pizza Hut, 205
Portman Hotel, 78
Pratt & Whitney, 252
Pricewaterhouse Coopers Consulting,
68, 147
Procter & Gamble (P&G), 49, 96, 190, 200,
207, 250, 262, 278, 283, 284, 354, 358
Protective Life Corporation, 131
Prudential Insurance, 143
Purdue University, 38
R
Radcliffe College, 40
Ralcorp, 456–457
Ralston Foods, 504
Rancho Santiago Community College
District, 512
Random House, 96
Rayovac, 74
Reader’s Digest, 252
Recycline, 208–209
Red 5 Studios Inc., 320
Remploy Ltd., 296
RhonePoulenc Rorer (RPR), 362
Ritz-Carlton, 78
Robinson Helicopter, 189
Rockford Health Services, 216
Royal Dutch, 115
Royal Philips Electronics, 472
Rubbermaid, 10
Rubel, Matt
and Payless Shoes, 410
Rush Communications Inc., 219
Russell Reynolds Associates, 394
S
Safeway, 74
Saint Luke Penny Savings Bank, 344
Salvation Army, 21, 186
Samsung Electronics, 65, 66, 277
San Diego Zoo, 545
Santa Clara University, 523
Save-A-Lot, 189–190, 199
sbtv.com, 19
ScheringPlough, 137
SEI, 256
Shawmut National Corporation, 262
Shell Group, 115
COMPANY INDEX656
Siebel Systems, 80, 409
Siemens, 169–170
Sikorsky, 252
Snapper, 198
Sony, 74, 98, 256
Southwest Airlines, 78, 218
Spherion Corporation, 538
St. Luke’s Hospital, 507
Stanford University, 82
Starbucks, 95, 198
Starwood Hotel and Resorts, 171
Stine Seed Company, 430
Strida, 257
Sun Microsystems, 287, 481
SunBright Outdoor Furniture, Inc., 592–593
T
T-Mobile, 283
Taco Bell, 19
Tandem Services Corporation, 511
Target Stores, 70, 278, 288, 471–472
Tennessee Valley Authority (TVA), 318
Tesco, 573
Texas Instruments, 49, 284, 394
Textron, 554
TIAA-CREF, 344
Tiffany, 70
Time Inc., 6
Time Warner Cable, 6, 189
Time Warner Inc., 6
Tom’s of Maine, 225–226
Toshiba, 74
Toyota Motor Company, 48, 69, 77, 97, 345,
578, 589
TransFair, 65
Transparency International, 136
Treatment Products, Ltd., 113
Turner Broadcasting, 6
Twitter.com, 585
Tyco, 10, 68, 129
U
U.S. Air Force, 388
U.S. Army, 537
U.S. Marine Corps, 17
U.S. National Training Center, 491–492
U.S. Navy, 504
U.S. Postal Service, 586
Ubisoft, 259
Umpqua Bank, 84
Unilever, 141
Unisys, 99
United Airlines, 70
United Methodist Church, 7
United Parcel Service (UPS), 39, 40, 348, 427
Capital Insurance division, 224
United Technologies Corporation (UTC),
114, 194, 252
University of Chicago, 421
University of Chicago Graduate School of
Business, 344
University of Louisiana at Lafayette, 35
University of Maryland, 51
University of Michigan, 415–417
University of Texas, 415
Upper Crust Pizza, 189
USAA, 445
V
Valero Energy Corp., 80, 85, 224
Valuedance, 478–479
Verizon Communications, 71, 74, 361
Veterans Administration (VA)
hospitals, 582
Visa, 74
Vivendi Universal, 256
Vizio, 256
Volvo Group, 97, 165
W
W. L. Gore and Associates, 394, 486
Wal-Mart, 4, 7, 51, 68, 95, 100, 139, 205, 213,
278, 573, 577
Warner Bros., 6
Wells Fargo, 75
Western Electric Company, 42
Whole Foods Markets, 198, 209, 361,
489–490
Wolters Kluwer, 98, 344
WorldCom, 10, 129, 130, 558
X
Xerox Corporation, 285, 554
Y
Yahoo, 281, 414, 586
Yamaha, 199
Z
Zale’s, 70
657
A
Abilene paradox, 231, 518
Acceptance theory of authority, 41, 246
Accommodator, learning styles, 396
Accountability, 246
Achievement culture, 80
Acquired needs theory, 447–448
Acquisition, 100
Activity-Based Costing (ABC), 558
Activity ratio, 548
Adaptability culture, 79
Adaptive cultures, 79
Adaptive organizations
departmentalization, 250–260
organizing for horizontal coordination,
260–264
organizing the vertical structure,
244–250
structure follows strategy, 264–265, 267
Adjourning, 515–516
Administrative model, decision making,
218–220
Administrative principles, 40–41
Affective component, of attitude, 379
Af liation, 447
Af rmative action, 311, 319
Age Discrimination in Employment
Act, 350
Agreeableness, 386, 387
Alienated follower, 425
Alternative, in decision making
development of, 223–224
implementation of selected, 224–225
selection of desired, 224
Ambidextrous approach, 179
Ambiguity, 216–217
Americans with Disabilities Act, 350
Analytical style, 226
Application form, 321
employee selection, 321
Assertiveness, 107
Assessment center, 322
Assimilator, learning styles, 396
Attitude, 378–379
components of, 379
con icts among, 382
high-performance work attitudes,
380–382
personality’s in uence on, 388–393
Attributions, 384–385
Authoritarianism, 390–391
Authority, 246
Authority-compliance management, 417
Avoidance learning, 453
Awareness training, diversity, 360
B
Backlash, globalization, 113–114
Balanced life promotion, 316
Balanced scorecard, 540–541
Balance sheet, 546
Bargaining power
of customers, 196
of suppliers, 196–197
BARS. see Behaviorally anchored rating
scale
BCG matrix, 194–195
Behavior
component of attitude, 379
personality’s in uence on, 388–393
type A behavior, 397
type B behavior, 397
Behavioral approaches, leadership
leadership grid, 417
Michigan studies, 416–417
Ohio State studies, 416
Behaviorally anchored rating scale
(BARS), 328
Behavioral sciences approach, 45–46
Behavioral style, 226–227
Behavior modi cation, 452
Belongingness needs, motivation, 444
Benchmarking, 49, 554
Big Five personality factors, 386
Blog, 585
Body language, in communication, 479
BOP. see Bottom of the pyramid concept
Borderless world, 96–98
Bottom of the pyramid (BOP) concept,
140–141
Bottom-up budgeting, 545
Boundary-Spanning Roles, 73–74
Bounded rationality, 218
Brainstorming, 229–230
Brain teasers, employment tests, 322
Brainwriting, 230
Bribe payers index, Transparency
International, 138
Bureaucracy, 38–39
Bureaucratic organizations, 38–40
Business growth rate, 194
Business intelligence, 74
Business intelligence software, 581
Business-level strategy, 190–191
formulation, 196–199
Business performance
dashboard, 582
Business process reengineering, 263–264
C
Cafeteria-plan bene ts packages, 330
CAP. see Cultural Assessment Process
Capacity
to adapt and learn, 523
Capital budget, 545
Careers, changing nature, 314–316
Carrot-and-Stick controversy, 455
Cash budget, 545
Cash cow, 195
Cellular layout, 576
Center for Creative Leadership, 411
Centralization, 250
Centralized network, team
communication, 486–487
Subject Index
SUBJECT INDEX658
Central planning departments, 175
Ceremony, 78
Certainty, decision making, 216
Chain of command, 245
Champion, 285
Change agent, 290
Change implementation, 291–296
coercion, 295
communication and education, 295
different assessments and goals, 293
force- eld analysis, 293–294
lack of understanding and trust, 292–293
need for change, 291
negotiation, 295
participation, 295
resistance to change, 291–293
self-interest, 291–292
tactics implementation, 294–296
top management support, 295–296
uncertainty, 293
Change management
case study, 298–299
changing people and culture, 287–290
changing workplace, 278–279
implementation, 291–296
implementing change, 291–296
new products and technologies, 279–287
Changing, 290
approaches to control, 548–552
Changing things, 279–287
coordination, 281–284
entrepreneurship, 284–287
exploration, 279–281
external coordination, 283–284
internal coordination, 282–283
Changing workplace
innovation and, 278–279
Channel, 474
Channel richness, 476–477
Charismatic leaders, 422
Chief ethics of cer, 146
CI. see Competitive intelligence
Civil Rights Act of 1964, 350, 361
Civil Rights Act of 1991, 360
Classical model, decision-making, 217–218
Classical perspective
administrative principles, 40–41
bureaucratic organizations, 38–40
de nition, 36
scienti c management, 37–38
Climate of trust and openness, 492
Closed systems, 47
CMP. see Crisis management plan
Coaching, of employees, 326
Coalition, 221
Coalition building, 221
Code of ethics, 144–145
Coercion, 295
Coercive power, 427
Cognitive component, of attitude, 379
Cognitive dissonance, 382
Collaborative relationships, 23
Collaborative work systems, 582
Command team, 507
Commitment, 161
Committee, 508
Communication, 295
apprehension, 478
champion, manager as, 473
channels, 476–478
communicating among people,
475–482
communication process, 474
de nition, 473–474
gender differences in, 479
listening, 480–482
manager’s job and, 472–474
needs, 492
nonverbal, 480
organizational communication, 483–489
formal communication channels,
483–486
innovations in, 489–492
personal communication channels,
487–489
team communication channels,
486–487
personal communication channels,
487–489
to persuade and in uence others,
478–479
team communication channels, 486–487
Compensation
for employees, 329–330
equity, 449
incentive, 458
motivational compensation, 449,
458–459
team-based, 459
Compensatory justice, 134
Competency-based pay systems, 329
Competition
Porter’s ve forces affecting industry,
196–197
Competitive advantage, 188
Competitive intelligence (CI), 74
Competitive strategies, 198–199
Competitors, 70
Computer-based interviews, employee
selection, 321
Conceptual skill, 8–9
Conceptual style, 226
Con ict, 517
Con ict management, 288
Conformist, 425
Conscientiousness, 386
Consideration, leadership behavior, 416
Consistency culture, 81
Contemporary leadership, 410–411
Content theories, 443
Contingency approaches, leadership, 418
contingency theory, 419–420
leader style matching, 420–421
situational theory, 418–419
substitutes, for leadership, 421–422
Contingency plans, 172
Contingency theory, leadership, 419–420
Contingency view, 48–49
Contingent workers, 315
Continuous improvement, 49
Continuous improvement, 555–556
Controlling, 7
Conventional level, of personal moral
development, 135
Converger, learning styles, 396
Conversation, 479
Conversion ratio, 548
Cooperation, 281–284
Coordination, 261
model, for innovation, 282
Core competence, 188–189
Core job dimensions, 457–458
Corporate culture
achievement culture, 80
adaptive cultures, 79
consistency culture, 81
cultural leadership, 85
environment and culture, 78–81
internal environment, 75–78
involvement culture, 80–81
levels of, 76
shaping for innovative response, 82–85
types of cultures, 79–81
Corporate Governance, 558–559
Corporate-level strategy, 190
formulation, 194–196
Corporate social responsibility (CSR)
BOP concept, 140–141
criteria of, 142
SUBJECT INDEX 659
de ned, 138
evaluation, 142–144
organizational stakeholders, 138–140
Corporate university, 325
Corruption Perception Index, 105
Cost leadership, 198–199
Countertrade, 99
Country club management, 417
Courage, 431
Courageous managers, 129–130
CQ. see Cultural intelligence
Creative individual, characteristics, 280
Creativity, 279
Creativity economy, 278
Crisis communication, 490–491
Crisis management plan (CMP), 174
Crisis planning, 173–175
Critic, 285
Critical psychological states, 458
Critical thinking, 424
CRM. see Customer relationship
management
Cross-functional teams, 255–256
Cross-functional teams, 262, 508
Cross-training, 325
CSR. see Corporate social
responsibility
Cultural Assessment Process (CAP), 84
Cultural competence, 356–357
Cultural intelligence (CQ), 115–116
Cultural leader, 85
Culture, 76
Culture change, 287
OD approaches to, 289
Culture shock, 116
Current ratio, 547
Customer relationship management
(CRM), 51
Customers, 69–70
Customer service, 540
Cyberslackers, 539
Cycle time, 555
D
Daily extime, 399
Data, 581
Debt ratio, 548
Decentralization, 250
Decentralized control, 550
Decentralized network, team
communication, 486–487
Decentralized planning, 175
Decision, 214
failure, conditions affecting, 215
styles, 226
Decisional roles, 19–20
Decision makers, 213
Decision making, 214
alternatives, 223–225
case study, 233–236, 240
diagnosis, 222–223
evaluation and feedback, 225–226
evidence-based management, 229
innovative group, 228–231
Kepner and Tregoe study, 222–223
models for, 217–222
nonprogrammed decisions, 214–215
programmed decisions, 214
rigorous debate on issue, 230
risk in, 216
six steps in managerial, 227–228
steps of, 222–226
types and problems, 214–217
Decision-making models, 217–222
administrative model, 218–220
characteristics of, 221
classical/rational model, 217–218
political model, 221–222
Decision support systems
(DSSs), 582
Decode, 474
Delegation, 247
Deliberately structured, 7
Demotivation, 458
Departmentalization, 250
advantages and disadvantages of each
structure, 258–260
divisional approach, 252–253
geographic- or customer-based
divisions, 253–254
matrix approach, 254–255
team approach, 255–256
vertical functional approach, 252
virtual network approach, 256–258
Descriptive, decision making, 218
Devil’s advocate, 230
Diagnosis, decision making, 222
Dialogue, 489–490
vs. discussion, 490
Differentiation strategy, 198
Dimensions, of diversity, 347
Direct investing, 100
Directive style, 226
Discretionary responsibility, 143
Discrimination, 350
employement, 311
Discussion
dialogue vs., 490
Disseminator role, 18
Distributive justice, 133
Distributive negotiation, 521
Disturbance handler role, 18
Diverger, learning styles, 396
Diversi cation, 195, 1965–196
Diversity
awareness training, 360
changing workplace, 342–345
cultural competence, 356–357
de nition, 346
dimensions of, 347
diversity training, 360–361
dividends of workplace, 348–350
factors affecting women’s careers,
353–354, 356
factors shaping personal bias, 350–353
ve steps to develop, 357
glass ceiling, 353–354
in global scale, 345
inclusive model of, 347
initiatives and programs, 358–362
new initiatives, 362
opt-out trend, 354
skills training, 360–361
traditional model of, 347
in the United States, 343–345
Dividends of diversity, 348–350
Divisional structure, 252–253
Division of labor, 244
Division of work,
40
Dog, 195
Domestic stage, globalization, 97
Downsizing, 316
Downward communication, 483–484
Driving for
ces, 293
Drop off, 484
Dual-Authority Structure, 254
Due process, right to, 133
Dynamic capabilities, 200
E
E-business
increasing ef ciency strategy, 589
internet and e-business, 586–589
market expansion strategy, 588–589
E-commerce, 586
Economic development, 103