CobIT. Control OBjectives for Information Technology. Русское издание. Версия 4.1

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  (Enterprise governance) —    

  ,     

       ,

, , 

, .

 (Critical success factor, CSF) — 

  ,        

.

 ,   (Best practice) — 

 (), .

 (Measure) — ,       

 .      

  , ,   . .,    

 , , ,  .  

        

.

 (Framework) — .  (Control framework).

 (Control framework) — ,

       

.

   (Capability Maturity Model, CMM) —   

 ,     

 (Software Engineering Institute, SEI). ,  

, 

.

 (Continuity) — ,   

    .  « 

», «   »  « 

» , 

.

 (Total cost of ownership, TCO) — :

 ;

 ;

 ;

 ;

 ;

 , .

 (General computer controls) — 

     ) ,   ,

     .  

     .      

, , 

. , 

    .     

        ,

    ,     

 ,      

.

  (Configuration item, CI) —   

,  ,   ,   

 (    )  ,  

.       ,  

 —    (  ,   

) .

 (Organisation) —  ,   

.

,  (Enterprise) —  ,   

  ,      (,

, ).

 (Responsible) — , 

 ().

   (Technology infrastructure plan) — 

 ,  ,   , 

.

 (Metrics) —   ,   

    .    

   , ,  , 

.

 (Policy) — , ,      

.  — 

 , 

,   .  ,   

   ,    ,  

.

 (Audit charter) — , ,

, .

  (IT user) — ,      

.

 (Portfolio) —  , ,   , ,

.

 ()  (Control practice) —   ,

       

, 

.

  (Preventive control) —   , 

    ,    ,

,   ,      

.

 (Problem) —  — , 

.

 (Programme) —    ,

   , , ,   

,  (  )   

.

  (Application program) —  ,

   ,  ,  ,  

.       (  

 )  (

).

 (Project) — , 

     ( ,   

   ),     

.

    2» (PRINCE2) —   ,

 OGC, , .

 (Procedure) — ,    , 

. .

 (Process) — , , 

     ,   

,   .   ,  ,

  ,  ,  ,

.

,  (Domain) —  COBIT — 

 («»,

», «», «»).

  (Segregation/separation of duties) —  

 ,       

,

. , 

        

.

  (Outcome measures) — , 

       

 ».     ,  

        . 

       (KGIs)   

,  ,   .   

 «».

 (Risk) —   — ,     ,   

 () . 

 () .

   (Project management officer, ) — ,

       

.

     (Project Management Body of Knowledge,

PMBOK) —     ,   

 (PMI).

  (Service provider) —  ,  

.

   (Quality management system, QMS) — , 

   ,      

, , , .

   (Balanced scorecard) — 

   ,   

.      ,   ,

, .

  .  (Robert S.

Kaplan) .  (David P. Norton)  1982 .

  (Service desk) — 

.

    (Service level agreement, SLA) — ,

 ,     

)/ (),       

.

 (Operational level agreement, OLA) — 

, .

  (Data dictionary) —  ,    ,

,  ,         .

,   , 

, , 

.        

,      ,  

.

  (Benchmarking) —  

     ,  

 (, ,

).

 (Standard) —  .   

ISO/TEC 20000 ( ),     

UNIX      .  «»

       ,  

,  ISO  BSI.

    (IT strategy committee) —   

           

  .         

, . 

.

 (IT strategic plan) —  (

) , , 

.

   (Data classification scheme) —  

 (  )   ,  ,  

.

  (RACI chart) — , 

    (),  (),

 ()  ().

    (IT tactical plan) —  ( 6  18 )

,          

,   ,  ,    

.

  (Chief technology officer, ) —  

,    .  

        

.

 (Guideline) —     

; , .

  (Configuration management) —  

.

  (Performance management) —  — 

, , , , 

  .      , 

.

 (Resilience) —   —     

, .

 (Accountable) — , , , 

.

  (Performance drivers) — , 

  «»  .    

       « ».

         ,

 ,  ,  «

»    ,   

». 

(KPIs) , .

  (Chief financial officer, CFO) —  

, .

 (Control objective) — , 

 ,        

.

 (Performance) —  — .