Chapter 9: Tests of controls
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Principal controls
Suitable controls may be as follows:
There should be a segregation of duties, and the individuals who process orders
from customers should not also carry out credit reference checks on new
customers or credit limit checks on existing customers. The latter could be done
manually by reference to a file of approved credit limits, or it could be a
programmed control whereby the system will only accept an order if the
customer will still be within his credit limit.
All new customer accounts, and their credit limit, should be authorised.
Orders should be recorded on sequentially-numbered documents or the system
should allocate sequential numbers to documents.
For every sales order, a despatch note should be produced (manually, or
generated by the system from the order details). Goods should not be
despatched to customers without a despatch note.
Tests of control
How might an auditor test whether these controls are actually applied in practice?
The client can assist the auditor by collecting evidence that the controls have been
applied. One way of doing this is to use the customer order document to record that
checks have been completed; for example, by providing space on the order form for
individuals to sign their name or write their initials as confirmation that they have
carried out a particular task.
Here are some suggested tests of control:
The auditor can establish which individuals take orders and process them, and
which individuals carry out credit reference checks on new customers and credit
limit checks on existing customers. The auditor could observe these individuals
to see if procedures are being properly followed. In an IT system he could use
test data to check that orders which would take a customer over his credit limit
would be rejected by the system.
Further evidence that credit checks have been carried out can be checked by
looking at the signatures or initials of credit checking staff on customer orders or
by using test data as described above.
Evidence that new customer accounts have been approved should be checked by
looking for the signature of the manager giving the authorisation on the
appropriate approval document.
The auditor can look at lists of customer orders, sequentially numbered, and
confirm that for every customer order there is a despatch note number.
Alternatively, for an integrated IT system, he can follow test data through from
order to despatch note and confirm that sequences are complete by viewing
documents on screen.
It is important to remember that this list of controls and tests of controls is not
complete, but it may help you to understand the process by which tests of control
are carried out, and the way in which they should give the auditor the evidence that
he needs for a systems-based approach to the audit. You need to take care in the
exam that the controls or tests of controls you suggest are appropriate to the system