Business analysis for the global telecommunications industry. In
this issue:
FOCUS: CUSTOMER RELATIONSHIP MANAGEMENT. COUNSEL WORKERS. In this section we investigate how well operators are implementing CRM tools and strategies to better support their customers.
UK NEXT-GENERATION NETWORKS: Not content. The UK is a clear example of the problems caused by new content services and the need for networks to keep up.
VIDEOCONFERENCING: A time for presence. Now that organisations are looking even harder at cost savings, conferencing vendors and operators stand to benefit.
ENTERPRISE SERVICES: Standing out. The enterprise services market continues to be fiercely competitive, and operators are all taking steps to stand out.
COMPETITION IN SOUTH AFRICA: Order! South Africa could see much greater network services competition in the near future following a High Court ruling.
ENVIRONMENTAL POLICIES: Green gauges. Some of the biggest ICT companies do not have basic environmental measures in place, but some telcos are shining.
VODAFONE CONVERGENCE: Boxing clever. France will be a testbed for Vodafone’s strategy as it seeks a knockout blow.
VODAFONE CONVERGENCE: Boxing clever. France will be a testbed for Vodafone’s strategy as it seeks a knockout blow.
MOBILE GAMING: Open season. Telcos hope open mobile operating systems will encourage users to join the gaming community.
IPTV SERVICES: Demanding work. The rise in IPTV subscribers means operators could face considerable operational challenges.
FOCUS: CUSTOMER RELATIONSHIP MANAGEMENT. COUNSEL WORKERS. In this section we investigate how well operators are implementing CRM tools and strategies to better support their customers.
UK NEXT-GENERATION NETWORKS: Not content. The UK is a clear example of the problems caused by new content services and the need for networks to keep up.
VIDEOCONFERENCING: A time for presence. Now that organisations are looking even harder at cost savings, conferencing vendors and operators stand to benefit.
ENTERPRISE SERVICES: Standing out. The enterprise services market continues to be fiercely competitive, and operators are all taking steps to stand out.
COMPETITION IN SOUTH AFRICA: Order! South Africa could see much greater network services competition in the near future following a High Court ruling.
ENVIRONMENTAL POLICIES: Green gauges. Some of the biggest ICT companies do not have basic environmental measures in place, but some telcos are shining.
VODAFONE CONVERGENCE: Boxing clever. France will be a testbed for Vodafone’s strategy as it seeks a knockout blow.
VODAFONE CONVERGENCE: Boxing clever. France will be a testbed for Vodafone’s strategy as it seeks a knockout blow.
MOBILE GAMING: Open season. Telcos hope open mobile operating systems will encourage users to join the gaming community.
IPTV SERVICES: Demanding work. The rise in IPTV subscribers means operators could face considerable operational challenges.