Introduction to Telephony is being used successfully by over 20,000
people who need a quick, basic understanding of the telephone
systems and services used by today's organizations. The information
presented is useful and easy to access. Author Jane Laino's
expertise has developed from her early days working at the
telephone company to her subsequent creation of DIgby4 Group, Inc.
, one of New York City's fastest growing telecommunications
consulting businesses. Her down-to-earth approach translates
confusing terms and complex concepts into plain English.